Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,651 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality products and fast delivery.”

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Posted 4 years ago

“Hello, Quality of product is Good.”

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Posted 4 years ago

“Sadly the delivered item was damaged in the post but the response and quick demonstrates professional and helpful service. Thank you John”

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Posted 4 years ago

“I ordered a puddle pump number; 1000307947 10 days ago and still have not had my delivery. Not only that but I have been unable to contact anyone. I have since had to buy another puddle pump from Amazon and got it the next day. Disgraceful service from you and you did not have the good manners to email me as to why you have not delivered my pump. I now wish to cancel it from you and will never buy from you again. regards Lord Barnett-Levy”

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Posted 4 years ago

“Good price and fast delivery. Easy to use website. No problems.”

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Posted 4 years ago

“Spade has an angle not shown in picture & not good”

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Posted 4 years ago

“Great product at a great price. Would definitely use again.”

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Posted 4 years ago

“Ordered,delivered in good time, great quality. Just what we wanted.”

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Posted 4 years ago

“Haven't received my order after 7 days ,no reply to my emails.”

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Posted 4 years ago

“Very helpful”

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Posted 4 years ago

“Easy ordering, competitive prices, good delivery. Thanks”

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Posted 4 years ago

“The whole transaction went most smoothly, I can't fault their service.”

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Posted 4 years ago

“The service from Power Tools Direct was fair and reasonable, unfortunately the item I ordered was out of stock. The response from PTD was professional and above reproach, they refunded the purchase price immediately. Thank you for your honest approach to online sales. Well done Power Tools Direct”

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Posted 4 years ago

“Dispatched on time and delivered when promised. Great service all round.”

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Posted 4 years ago

“Other than my purchase not being the subject of a confirmation email, everything went smoothly.”

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Posted 4 years ago

“Great price, fast delivery, plenty of choice.”

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Posted 4 years ago

“Quick service.”

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Posted 4 years ago

“Great bag for my bike tools and fast delivery.”

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Posted 4 years ago

“Placed an order of spray paint. There was a problem with stock. 3 days later I was informed I would not be getting my items”

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Posted 4 years ago

“Generally pleased with the service with the order being delivered on the expected date. However, my order was placed without an account and there was no communication from PTD to follow the order progress. Probably not a problem with an account. When I enquired about delivery the response was prompt and useful. I would use PTD again now I have set up an account.”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,651 reviews