Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.55

4.6 Rating 13,651 Reviews

93 %

of reviewers recommend Power Tools Direct

4.6

Based on 13,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed forever.”

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Posted 4 years ago

“Faultless fast shipping and delivery on my order”

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Posted 4 years ago

“Poor customer service and incapable staff, goods arrived damaged. don't waste your time.”

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Posted 4 years ago

“Easy to navigate website, good prices and exceptional delivery service”

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Posted 4 years ago

“Good services, with no issues”

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Posted 4 years ago

“Really disappointed. Bought Stanley saw horses. Delivery was a week. Delivered damaged. Contacted customer services. They wanted to give me a partial refund but I wanted goods undamaged. They wouldn’t replace or refund until received back, despite sending photos. Gave up. Asked for a refund and a collection. Bought same product elsewhere. Won’t shop here again. Shame, because I spend thousands each year on equipment. I’m a professional carpenter of over 30yrs experience. If I order a product, it’s for a specific task and is time critical. Sorry PT Direct. You need to change your exchange policies.”

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Posted 4 years ago

“HAD A SMALL PROBLEM, POWER TOOLS DIRECT SORTED IT IN NO TIME, VERY PROFESSIONAL, I WOULD HIGHLY RECOMMEND THEM TO ANYONE FOR ANYTHING. FIRST CLASS, THANK YOU.”

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Posted 4 years ago

“Easy to order. Arrived within expected period.”

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Posted 4 years ago

“Excellent prompt delivery”

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Posted 4 years ago

“Goods delivered on time and well packaged”

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Posted 4 years ago

“Very easy to order items were very well packed will use again”

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Posted 4 years ago

“good prices for quality product”

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Posted 4 years ago

“Great service quick delivery can recommend with confidence will use again”

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Posted 4 years ago

“Good communication. Professional approach”

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Posted 4 years ago

“Clear descriptions on website. Delivery as stated. Good price.”

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Posted 4 years ago

“I ordered a mini Trowel on 19/06/21 and also added a disposable coverall to my order. Quoted delivery time was 3-5 days. When nothing turned up by 28/06/21 I contacted yourselves. I was informed that, due to a stocking error, my trowel was not in stock and as the supplier hadn't indicated a delivery date, the trowel was deleted from my order. To your credit, you did refund £16.91, however, this left the total of goods ordered at £2.82 plus £3.95 shipping costs. I feel very aggrieved that no one from your company contacted me before deleting the trowel from my order and at least gave me the opportunity to cancel the whole order without charge. The timing of this was appalling, by the time your customer services people contacted me back, the Coverall had been shipped on that same day. I asked if I could cancel the order and was told that I cannot cancel an order that was already shipped (very convenient on your part, since no one contacted me in time to cancel the order before shipping the Coverall). I asked for a partial refund of shipping costs and was refused. I have now paid a total of £6.77 for a Coverall that is only worth £2.82 (and finally arrived 11 days after the order date), a very expensive Coverall. Also, dealing with your Customer Services is like dealing with a "Bot" all answers are stock answers and there was no empathy with my situation or ownership of responsibility whatsoever. I will not be returning”

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Posted 4 years ago

“Excellent service. would recommend and will use in the future”

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Posted 4 years ago

“Very good, Communication was good thanks”

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Posted 4 years ago

“I WOULD AVOID IF YOU CAN! I ordered a tool from the website on a Thursday which I needed by the following Wednesday, the reason I chose the company was they stated the order would be with me on the Wednesday. I then chose to pay express delivery do to my best to get it as soon as possible. on the Friday ( 8 days after ordering) I had to chase it up twice to be told it would be sent next day delivery as there was delays in the warehouse. Now another week has passed and no sign of my order and the phone number for the company is not available due to "covid". No attempt has been made for them to keep me updated or to reimburse me for the express delivery that was a absolute joke obviously didn't make a difference to delivery time.”

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Posted 4 years ago

“Pump was delivered on time and as described. Haven’t used it yet, but will do in the next few days.”

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Posted 4 years ago

Power Tools Direct is rated 4.6 based on 13,651 reviews