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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Jamie Cottingham
Verified Buyer
“Wrong item sent after waiting two weeks. Paid £440 for dewalt 54v M class extractor + 1 extra battery. Was sent a 18v Hoover worth £140. Now have to wait another 2 weeks for it to be resolved. Toolstop.com are much better.”
Helpful Report
Posted 5 years ago
Kevin
Verified Buyer
“Brought the tool then told its not in stock 2 days later”
Helpful Report
Posted 5 years ago
Joe Croxford
Verified Buyer
“Ordered 5 days ago, paying for priority delivery. Still hasn’t arrived.”
Helpful Report
Posted 5 years ago
ALEC MACNAB
Verified Buyer
“No parcel💔😪”
Helpful Report
Posted 5 years ago
Gethyn Morgan Green Engineering Ser
Verified Buyer
“Battery missing from set, 2 week and still cannot resolve... Weight of parcel sent will clearly show battery missing. Don't go for the cheapest, get your Metabo gear elsewhere. The hassle is not worth it, Metalock case not sealed, one battery missing.. feel like I'm getting ignored?”
Helpful Report
Posted 5 years ago
Malcolm Unwin
Verified Buyer
“Powertool were great despatching battery next day, however UPS delivery was a shambles they left package on a doorstep half a mile from my house and the name of the house is Meirion nothing like mine which is Haven. Fortunately the chap at this house phoned me and dropped parcel at mine.”
Helpful Report
Posted 5 years ago
Peter Bruce
Verified Buyer
“The tool seems fine as makita I would expect no less. However you said 3 to 5 working day when I order but last Wednesday I received an email saying it was coming last Thursday 14th and it did not arrive until Monday so confused I made arrangements to us it on a job last Friday. Please get your story straight if I place an order with 3 weeks dilivery I am happy until 3 weeks and a day. You gave me false expectations with your email on wed 13 th not good”
Helpful Report
Posted 5 years ago
ALEX VAUGHAN
Verified Buyer
“Didn’t receive all items. Was not then refunded or the items that I had paid for sent out.”
Helpful Report
Posted 5 years ago
Tudor Parfeni
Verified Buyer
“Don't worry about the care product you need. for a few days I will call you without result you no have responsibility.”
Helpful Report
Posted 5 years ago
Jonathon Sheldon
Verified Buyer
“An item is missing from my order that I paid for”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“DO NOT BUY FROM HERE. Poor stock management and awful customer service. I bought 2 items online from here (an organiser set and a tool bag) and I was attracted by the good price and the use of UPS next day delivery. Both items were marked as in stock so expected them to be with me by the end of the week. Whilst I placed the order on 23 Apr 20, I didn't receive the organiser set until 30 Apr (5 working days later) with simply a note to say the tool bag would follow. I still had not received the tool bag by 10 May 20 (11 working days later). Despite a number of calls to customer service where they rarely knew what was going on with the order. I was checking my bank account for a separate reason and realised that they had refunded the money on the 9th May. This was done with no email to me notifying me of the refund or explanation why it took so long. If I hadn't checked my bank account I would still be waiting. Instead I took the refund and bought the tool bag from Amazon for a couple more quid and received it within 36 hours. Don't trust Powertoolmate, spend the extra money and have the piece of mind that your order will actually turn up.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I was sent the wrong tool. I reported this to them. Then had to wait 3 days for it to get picked up. Then was told that the tool I had ordered and already paid for wouldn't be sent out until after they received the wrong item back. Holding up the job I was starting the next week.”
Helpful Report
Posted 5 years ago
Jamie Cutler
Verified Buyer
“Excellent service”
Helpful Report
Posted 5 years ago
Jacek Palinski
Verified Buyer
“at the moment I will not receive the package 🤬🤬🤬. please can I have my money back.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Order didn't show up and was just refunded with no customer service interaction 2 days after the advised delivery date”
Helpful Report
Posted 5 years ago
Paul Nutter
Verified Buyer
“Good website, easy to order, good prices but after i ordered 2 pair of batteries i only received 2(1 pair)A simple order pick mistake surely. But i was told in no uncertain terms they had sent the order correctly. I had to send pictures of the box?, the packing? but not of the tools. A few days later received an e mail after i had sent a message asking if i wanted the batteries or a refund. Got the batteries within 3 days but no explanation or apology which soured the whole experience.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered a planer thicknesser one week ago for 1-2 delivery and have received nothing but the invoice. I know things are a little crazy at the moment but this is unacceptable.”
Helpful Report
Posted 5 years ago
Graham Peter Wright
Verified Buyer
“Still waiting for refund of drill that wasn’t even sent out don’t understand why it’s a problem to refund phoned up twice still no refund please deal with this issue as soon as possible and email proof of refund thanks”
Helpful Report
Posted 5 years ago
Ian Martin Robins
Verified Buyer
“Great service”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Good website, and arrived in good time .”
Helpful Report
Posted 5 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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