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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Ryan Young
Verified Buyer
“Was Sent the wrong drill and is now taking 6 days just to Arrange a collection before my correct item can even be sent out. Desperate for the drill for work. Won’t be ordering from you again.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Item was in stock when ordered but after I paid and the day it was supposed to be delivered I received an email saying it was out of stock so had to order from somewhere else at a higher price highly do not recommend if you need a product and then being told it’s out of stock and having to pay more”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Not arrived yet - emailed to say this and received very quick response and the promise that another product would be sent”
Helpful Report
Posted 5 years ago
Joe Hassall
Verified Buyer
“Still have not received goods”
Helpful Report
Posted 5 years ago
Amrik Singh
Verified Buyer
“They didn't deliver my tool and I waiting for return my money back”
Helpful Report
Posted 5 years ago
Andy Gulliford
Verified Buyer
“Slow on dispatch (24hr for one product that they didn’t even wrap, just put a postage label on) despite paying for priority. Poor communication and attitude. I used them to support local but next time I’ll go for a national company that’s cheaper and with better customer service.”
Helpful Report
Posted 5 years ago
Hello Andy, Thanks for your order. Before placing your order, I'd recommend checking our delivery information. It states our priority option is a 1-2 working day service - not guaranteed next day. As you ordered this on a Thursday and received this item on Monday, it's within that parameter. If you require any further information, please let us know. Regards.
Posted 5 years ago
Anthony Evans
Verified Buyer
“1. Bottom Door. If one pushes 'quite hard' it will close, at the BOTTOM, ... but it will NOT close 'flush' at the TOP. This can not be correct. 2. Saw Table. Whilst the motor is running, the saw table VIBRATES (... a lot ..!!), making it impossible to make an accurate cut. 3. Mitre Fence. It does not fit 'accurately' into the slot, on the saw table. Hence, the mitre wobbles from side to side.!! .... Making an accurate cut - IMPOSSIBLE. I was informed that this is a 'quality machine' but I can now see that it is NOT ...!!”
Helpful Report
Posted 5 years ago
Dan Waterfield
Verified Buyer
“Delivery with UPS is appalling. I appreciate uncertain times but every other order I’ve made has arrived on time. Believe I paid £20 delivery for this item, a week later still no sign of it, not happy at all”
Helpful Report
Posted 5 years ago
Ray Murphy
Verified Buyer
“You advertise a tool as in stock your system allows me to order it and pay fior it then I receive notice it’s not in stock and I will get a refund Waste of time to be honest”
Helpful Report
Posted 5 years ago
Peter Angel
Verified Buyer
“Supplied the wrong model of drill. No response for several days and after many emails. Apologised and admitted they do not stock the item that is still being advertised on their website.”
Helpful Report
Posted 5 years ago
GAVIN RAMSAY
Verified Buyer
“Had to chase up order several times, a week after the order should have arrived. (“Label created” by courier.). My son is a critical worker during this covid 19 outbreak and needs the tools urgently. Was promised a ring back, which never happened, once they had looked into why order hadn’t been delivered. Had to chase them up again. Eventually received an email from them saying order had been despatched. Then order cancelled 4 hours later and refund issued. Obviously hadn’t been despatched after all. Very poor service from powertoolmate. Not impressed with them not honouring their original contract of sale. Will not be using again.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered 2 items, received one which wasn’t the correct item, then had an email sent saying they don’t stock the second item any more however it is still advertised on the website.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“7 days I haven't received my item”
Helpful Report
Posted 5 years ago
Tony Paterson
Verified Buyer
“I received an email saying my order was cancelled due to no stock, i purchased another one immediately from elsewhere but to my surprise my order from you, a 1/4" Dewalt cordless router arrived a couple of days later! It wasn't that that you had cancelled! And you didn't specify. I can't afford both and need to return yours with full refund, please. Kind regards, Tony Paterson.”
Helpful Report
Posted 5 years ago
Neil Mansi
Verified Buyer
“Ordered a skill saw on Friday for next day. Don’t do next day delivery - that’s ok I need it latest but Monday. Spoke to a lady and confirmed that it would be with me Monday. Paid the couple of extra quid. Didn’t arrive, phoned up to be told that it isn’t guaranteed for Monday - EVEN THOUGH I had told them it must be here by Monday .if I knew it would be delivered Monday I would have bought it from somewhere else. Disappointing really.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“They sent the wrong item out to me, had to return the original item to receive the item I actually paid for. Wouldn't buy again”
Helpful Report
Posted 5 years ago
KEV POWELL
Verified Buyer
“Still not received keep getting messed around with courier service!! Might ask for money back and cancel!”
Helpful Report
Posted 5 years ago
Omied Hallam
Verified Buyer
“Been asking to a return label and have rung 3 times and still not received this and this is after they sent me the wrong item and I’m just trying to get my money back for something I don’t want. It’s been 2 weeks and still not got it. Very frustrating and terrible service”
Helpful Report
Posted 5 years ago
Carl Robinson
Verified Buyer
“Recieved the wrong product and am still waiting for the correct one . Very poor communication”
Helpful Report
Posted 5 years ago
Mirsaid Usmanov
Verified Buyer
“dhl left it at warehouse, so i need to go to their warehouse to pick it up.”
Helpful Report
Posted 5 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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