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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

Write Your review

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Anonymous
Verified Buyer
“still haven't received my order...”
Helpful Report
Posted 5 years ago
Rob Wooderson
Verified Buyer
“Excellent service”
Helpful Report
Posted 5 years ago
Matt Male
Verified Buyer
“Ordered 2 items and only one turned up and didn’t get informed until the day it turned up that they only had one of them. Clearly stock online is not correct really annoying as could of got them both from somewhere else and saved on delivery delivery.”
Helpful Report
Posted 5 years ago
David Bragg
Verified Buyer
“Ordered a dewalt XR 4ah battery and recieved a Makita 4ah battery, emailed the same day as I recieved the wrong item and no response.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Looked useful but failed to deliver on part of the order which was out of stock, with no communication provided.”
Helpful Report
Posted 5 years ago
Hello, Thanks for your order via Powertoolmate. I can only apologise that we had issues with the DeWalt torch that you purchased. We had a stock error in our warehouse, that we're usually on top off and make our customers aware of ASAP. Please be assured that this won't occur again. Regards.
Posted 5 years ago
LIAM WILLIAMS
Verified Buyer
“Ive still not recieved my order even though i was sent an email saying it was coming on the 31st december, i dont think you as a company are bad but the company you use to deliver your tools are, the last order i did the delivery drivers had opened my parcel and i sent it back, re - ordered it and now it hasnt come im very unhappy with the way all this has turned out”
Helpful Report
Posted 5 years ago
Andy Luck
Verified Buyer
“Its hard to rate it high as i have not received it yet!”
Helpful Report
Posted 5 years ago
Ryan Hodgkiss
Verified Buyer
“The drill I bough broke after the first time using it but won’t replace or give me refund. I’m going to have to go through Milwaukee, and I need the drill replaced ASAP. Fuming!!”
Helpful Report
Posted 5 years ago
Patrick Scarff
Verified Buyer
“Received a new £175 body grip cordless dewalt jigsaw, but covered in marks and scratches. Box clearly opened. Said they would compensate me if I kept it. I said yes please as I’m replacing all my corded tools cordless and would help. Then just said they would replace it. And then missed Black Friday deals as they didn’t reply in time to have bought it somewhere else cheaper.”
Helpful Report
Posted 5 years ago
Malcolm Coy
Verified Buyer
“Poor timescale on delivery, lack of communication regarding missing items, wouldn't recommend”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Delivery was a shambles!! Item Was delivered to a collection site with no attempted delivery made to my home address. Collection site couldn't find item. Called customer services and Was promised a return call as my item couldn't be located and no one bothered to call back. Not great customer service at all.”
Helpful Report
Posted 5 years ago
John Slattery
Verified Buyer
“Parcel came very poorly packaged with item missing Surely the seller is responsible for this ? It Looked like my parcel had been kicked from Cornwall to Manchester. I phone powertoolmate & I am still waiting there response.”
Helpful Report
Posted 5 years ago
Andy Colley
Verified Buyer
“I decided to give this company a try as the price was very competitive, when my Dewalt combi twin set arrived someone had been into the case and took out the impact driver, so only 1 driver arrived in the case, i was hugely disappointed and all the paperwork inside the case was scrunched up. It really feels 2nd hand, you can't beat opening a new piece of kit. They did send the combi out the next week but the damage had been done. I would have preferred if they had sent out another case and taken this one back.”
Helpful Report
Posted 5 years ago
Hello Andy, Thanks for your order via Powertoolmate. In relation to your order, I can only apologise if you didn't receive your order in full. All of our items are brand new and direct from the manufacturer. If you would have preferred, we could've arranged to get the whole kit back for you and replace it for you at no further cost. Please be assured that this doesn't typically occur. If you do decide to use us again, please contact us before and mention this review and we'll see what we can do for you to make your experience more pleasurable. Regards.
Posted 5 years ago
Anonymous
Verified Buyer
“i find 80% of your tools are cheaper than other.”
Helpful Report
Posted 5 years ago
Josh Kelly
Verified Buyer
“Haven't recieved my order try to solve there not having any of it terribly company”
Helpful Report
Posted 5 years ago
Good morning, Thanks for your order via Powertoolmate. Please note, your order has been cancelled and refunded for the SDS at your request via your Ebay message. Therefore, this is the reason as to why you haven't received your order. If you still require the item, please place the order again via our website and then let us know the order number at sales@powertoolmate.co.uk. We can then ship the item out for you for delivery tomorrow. Kind regards.
Posted 5 years ago
Arran Gallent
Verified Buyer
“sent wrong drill, didn’t collect the item on the date that they gave me.”
Helpful Report
Posted 5 years ago
Steven Bull
Verified Buyer
“After an issue with delivery, i was promised it would be sent out again and this was not done. I contacted them after a week to chase up and it wouldnt arrive for another 2 days. Order cancelled in the end”
Helpful Report
Posted 5 years ago
SIMON BRAKE
Verified Buyer
“Faulty product delivered and not collected on the day I was told”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Cancelled ordered as non in stock claimed to have emailed but checked inbox and junk no email”
Helpful Report
Posted 5 years ago
Good morning, Thanks for your order via Powertoolmate. I do apologise that we could not fulfil your order in this instance. Regrettably, the item you ordered did come through to us with no stock allocated to the order, so the item would've shown out of stock at the time of purchase. We also sent you an email stating that we couldn't fulfil your order and also responded to your online chat message stating this. If you require any further information, please do let us know. Kind regards.
Posted 5 years ago
DAVID HAIGH
Verified Buyer
“Paid extra for quick delivery still took 5days bad servis”
Helpful Report
Posted 5 years ago
Good morning David, Thanks for your order via Powertoolmate. Looking at your order, it was ordered on the 15th and was delivered and signed for on the 18th - 1 day later than our stated 1-2 working day delivery timeframe with priority delivery. So it was 3 days and not 5. Looking at your tracking number, the item should have been delivered on the 17th, but due to a mechanical failure with UPS, this was delayed by a day. I can only apologise on their behalf that your item was a day late. Please be assured, we typically deliver before stated delivery times and not late. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.
Posted 5 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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