Power Tool Mate Reviews

Name: Power Tool Mate
Rating: 4.81

4.8 Rating 26,200 Reviews

96 %

of reviewers recommend Power Tool Mate

Company Reviews

Questions

Metrics

4.8

Based on 26,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

Write Your review

Tell us how Power Tool Mate made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Power Tool Mate 5 star review on 6th July 2022

Nigel Stronge Plumbing

Power Tool Mate 5 star review on 4th July 2022

Kieren Hobday

Power Tool Mate 5 star review on 1st July 2022

Jurijs Olsevics

Power Tool Mate 5 star review on 26th June 2022

Nick Wood

Power Tool Mate 5 star review on 21st June 2022

Robert Miller

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesnt list when items are out of stock and lets you still order hi valued items”

Helpful Report

Posted 5 years ago

Good morning Allen, Thanks for your order via Powertoolmate. The 3 piece packout system that you ordered came through to us with no stock allocated to the order. Therefore, the item would've shown as out of stock at the time of purchase. If you require any further information, please let us know at sales@powertoolmate.co.uk. Regards.

Posted 5 years ago

“still i didn't receive my parcel!!!!”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. Please check your UPS tracking reference: 1Z06A5X66873948287 as your item has been delivered to an access point awaiting your collection. It was delivered within 2 days of you ordering the item. You should've received an email from UPS with a tracking number. If you require any further information, please let me know. Regards.

Posted 5 years ago

“My Makita SDS drill arrived. It was LXT which is incompatible with my batteries. Nowhere online did it mention LXT. I need a SDS drill now!!!”

Helpful Report

Posted 5 years ago

“My drill has started smoking first time I use it”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. I do apologise that you are having issues with your drill. I can't see any correspondence from yourself to us stating any issues. Therefore, please email us at sales@powertoolmate.co.uk at your earliest convenience and we'll be able to rectify this for you as soon as we can. Kind regards.

Posted 5 years ago

“Haven’t actually received the item I paid for hence the one star”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise about the slight delays in getting your order to you. We've had a stock crossover on this particular item and did send you an email stating that we are tying to locate the goods and get them to you as soon as possible. Please be assured that this seldom occurs and we typically deliver before stated delivery times. I do apologise about any inconvenience caused. Regards.

Posted 5 years ago

“Delivery service was awful. I was told it would arrive on Wednesday the 4th of September, I’m self employed so I took a day off and waited in that day for the delivery which I was happy too do. After waiting in all day and nothing arriving I check the tracker to see that they had put it down as no access, even though I no one had knocked on my door, left a card or tried ringing me. I rang the courier the following morning, they told me they didn’t know why it couldn’t be delivered and that they would send it again today. So I told them from 2pm onwards and I cancelled and afternoon job I had. The exact same happened that day, I waited in in the afternoon, checked the tracker. They had put it down again as no access. Once again I rang the courier on the morning of Friday the 6th. At this point I was ready to cancel the order all together. I still got no answer as to why it had not Been delivered. I got a family member to wait in this time. When it finally did arrive the driver told my family member the reason they hadn’t delivered it was because they had no pump truck on the van to get it off so the two days I waited in they had no intention of delivering it. Understandably I’m not happy at all with the entire service and have still not opened the parcel as I’m working away this week. I would personally like a call to discuss it further as when I get home later this week I still may send it straight back. Regards- Stephen Contact number is: 07701036872”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. I do apologise about the issues you've faced with DX trying to deliver your package. I have made a complaint to our local representative to ensure that this won't occur again. I have sent you a follow up email to our call to let you know what I've done to try and rectify these issues. I can assure you that this typically doesn't occur and won't happen again with future orders you may place with ourselves. Regards.

Posted 5 years ago

“Delivery was very poor kept on delaying for no reason”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. Please note, you entered your address incorrectly into our order form which has caused the delays with the courier. We dispatched the item the next working day after you ordered the item. If the address was correct it would of been delivered on Wednesday. If you require any further information, please let us know at sales@powertoolmate.co.uk. Regards.

Posted 5 years ago

“Need to improve their ordering and despatching. Very poor. To compete with Amazon will need to improve”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise about the slight delays over the bank holiday period. It appears that there were some issues with the particular items that you've ordered which has caused the delays. Please be assured that we typically deliver before stated delivery times as opposed to being late. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.

Posted 5 years ago

“I made an order (WEB ORDER 88694) on the 20th and i still didn't receive my order. There is no tracking number or any information about orders. Even AliExpress lets you know what's going on with your order but not them. Typical British standard.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. Please check your email as it appears that your order has been delivered to a local access point for your collection. Please note, you would have received a UPS tracking email which may be in your junk email. You also receive a dispatch email once the items have left us. Regards.

Posted 5 years ago

“I paid for priority delivery but my parcel no delivered in my home. My order is delivered in Access point and it was taken from stranger people against ID not from me.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. In regards to your query, no-one should be able to pick your parcel up from an access point without the consignee's identification. Please contact us at sales@powertoolmate.co.uk and we'll see what we can do. I do apologise about the inconvenience. Regards.

Posted 5 years ago

“Product great and service from Powertoolmate”

Helpful Report

Posted 5 years ago

“very poor communication, the standards are very low and you have to wait more de week time to receive your tools and when you receive them you realise some of them missing .”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. It appears that your order was placed on a Sunday and you received all your items on Thursday. Please note, our free standard delivery is a 3-5 working day option. Kind regards.

Posted 5 years ago

“The worst service I have ever come across, do not buy anything from this company!! they may be £5 or £10 cheaper than most places but the after care / returns / replacement items are none existent. I would advise anyone to avoid”

Helpful Report

Posted 5 years ago

Good morning Paul, Thanks for your order via Powertoolmate. Looking at your order, I can't seem to find what the issue is. It appears that you ordered a multi-tool on the 1st of this month and was delivered the next working day. We don't seem to have any email correspondence from you outlaying any problems you've had. If you do have any issues, please contact us at sales@powertoolmate.co.uk and we'll try to rectify any problems you have. Kind regards.

Posted 5 years ago

“Wouldn’t recommend this company to anyone. Bought a new drill about a month ago, started smoking already. Had to buy another one because they expected me to not need one for a week to see if my one was faulty. And now they aren’t replying to me. I won’t be using them again!”

Helpful Report

Posted 5 years ago

Good afternoon Liam, Thanks for your order via Powertoolmate. I do apologise that you are having issues with your tool. However, we must get an item back for an inspection before we can replace it for you. This is company policy and is industry standard. We cannot replace an item without seeing it first. As per my email that I just sent to you, we received your return yesterday afternoon for the faulty tool. We have just processed that refund for you. Kind regards.

Posted 5 years ago

“Sent wrong item”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise that we accidentally sent you the incorrect item. As per our email conversations, we have sent you a pre-paid label to get the incorrect item back to us for a replacement of the correct item. If you require any further information, please let us know. Kind regards.

Posted 5 years ago

“I have bought all my Milwaukee power tools from Powertoolmate , and I am very happy with my purchases.”

Helpful Report

Posted 5 years ago

“Ordering and delivery were a disaster. Ben did sort things out in the end.”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. I do apologise about the slight delays in getting your item to you. The item you purchased is typically sent in the post with Royal Mail. As you paid for priority delivery, this should of been sent UPS. Unfortunately. although UPS typically offer a next day service, there are occasionally delays that are unfortunately out of our control. If you require any further information, please contact us. Kind regards.

Posted 5 years ago

“After paying extra postage to have it next day you sent me the incorrect product to which I had to call you and send back and still haven’t received the original product I paid for Don’t intend on using you ever again”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. I do apologise that we accidentally sent you the incorrect item. Although we endeavour to be as accurate as possible, mistakes do occur and we try to rectify them as soon as we can. We do have to get an item back before we can replace it. I can see that the incorrect item was returned yesterday and I have issued your replacement out today for you, which should be delivered tomorrow. Regards.

Posted 5 years ago

“I ordered a 240v core drill Powertoolmate didn’t have it so they sent me 110v version instead. I needed it urgently for a job so I had to hire one. Ended up costing me more and wasted my time. Wish they would of just been honest.”

Helpful Report

Posted 6 years ago

Good morning, Thanks for your order via Powertoolmate. I do apologise that we sent you the incorrect voltage core drill. This would of been an accident and wouldn't have been on purpose. If we didn't have the item in stock it would've gone into backorder. I can only apologise about the inconvenience, however. If you require any further information, please let me know. Kind regards.

Posted 6 years ago

Good morning, Thanks for your order via Powertoolmate. I do apologise that we accidentally send you the incorrect voltage core drill. This would of been a mistake and wouldn't have been done on purpose. If an item was out of stock, we would've messaged you and it would of gone on backorder. I do apologise about any inconvenience caused. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.

Posted 6 years ago

“sent wrong tool”

Helpful Report

Posted 6 years ago

Good morning, Thanks for your order via Powertoolmate, I do apologise that you received the wrong item. I can confirm that your return has been received back at our warehouse. I have just processed your refund as requested. Please allow up to 48 hours for this to reach your account. If you require any further information, please let me know. Regards.

Posted 6 years ago

Power Tool Mate is rated 4.8 based on 26,200 reviews