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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Tyler Butler
Verified Buyer
“Item I ordered didn't arrive, only half of my order arrived. No response from company as of yet, ashame really as I was going to order some other tools as they are competitively priced but if they won't arrive then what's the point.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered a product from here and received an email to say it was dispatched, for me to then receive an email day a later saying there’s been an error and they never actually had the tool in stock and they have no idea when it will be in stock!”
Helpful Report
Posted 6 years ago
Lee Mcmullan
Verified Buyer
“Very poor I still haven’t received my priority delivery it is now Thursday and I ordered it Friday last week have called and emailed and still no response!!!! Take money then no communication”
Helpful Report
Posted 6 years ago
Michael Vaughan
Verified Buyer
“Order dewalt mitre chop saw, powertoolmate took my money and then emailed me 7 hours later to say they didn’t have it in stock and then took 5 days to get my money back. Not happy and won’t be using your poor service again!!!”
Helpful Report
Posted 6 years ago
DARIO Beaver
Verified Buyer
“Order not delivered”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“good service all round exlent”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“They sold me an item they didn’t have in stock. They refunded me my money but never communicated with me. It took for me to email them chasing the whereabouts of my order for them to tell me they don’t have it in stock so had already refunded me. Complete waste of time and will not use them again”
Helpful Report
Posted 6 years ago
CLAUDIU
Verified Buyer
“Received the item without to be in the original box and also damaged .. Very bad service ...”
Helpful Report
Posted 6 years ago
Alexander Booth
Verified Buyer
“Unable to supply product listed”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate. I do apologise that we were unable to fulfil your Festool order. Regrettably, we had a stock discrepancy on this item, and have none on order from the manufacturer. As a result, we had no choice but to cancel and refund your order. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.
Posted 6 years ago
Greg Anderson
Verified Buyer
“At first all I had on the Monday was a tracking notification from ups then on Wednesday to recieve a dispatch email for one third of my order. Then when questioned was told my entire order had been shipped. Thursday to recieve another dispatch notification and then Friday, to recieve a tracking number (Thursday and Friday 2/3 apparent parcels arrived) why weren’t these all dispatched in one seeing as they were all in stock got a job on Monday, however the rest of my order hasn’t turned up so can’t complete the job and still non the wiser on your dispatch notifications. Very cheap but obviously get what you pay for won’t benusing again!!”
Helpful Report
Posted 6 years ago
Selina Corbey
Verified Buyer
“I ordered this a week ago, was told it was dispatched 6 days ago and now today is my Dad’s birthday present with no delivery and no gift....very disappointed”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate. I do apologise that you haven't received your item as of yet. Looking into your order, it appears that your order was dispatched in error as we had a stock discrepancy. Unfortunately, we weren't made aware of this at the time for which I do apologise for. I have just refunded you in full for this transaction. Regrettably, we have none of the item you've ordered in stock and none on order with the manufacturer. We do have an alternative, available at: https://www.powertoolmate.co.uk/Products/0040000a0003/EB%252FDE9883 for the same price range. If you require any further assistance, please feel free to contact us at sales@powertoolmate.co.uk. Kind regards.
Posted 6 years ago
Anonymous
Verified Buyer
“Waste of time. Made a purchase online machine supposedly in stock payed by card money taken no machine turned up after 4 days rang them no machine in stock! Money then taken 3 days to refund Very poor service!”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate. Unfortunately, the Metabo item you ordered with us was regrettably out of stock at the time of purchase as there was no stock allocated to the order once it came through. This would've shown as out of stock at the time of purchase. Our payment system can take up to 48 hours to process a refund into a customers' account. i do apologise about any inconvenience that this may have caused. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.
Posted 6 years ago
Tim Griggs
Verified Buyer
“DO NOT BUY FROM THESE MUPPETS!!!!! Complete RUBBISH!!!! We pay for the laser, they send a dispatch notification, then a delivery time slot and then at the time the parcel was supposed to be delivered an email saying that the order was cancelled due to a stocking error??? Even though the website still said in stock!!! Then a few hours later they put the price up by £20!!!! GREAT SELLER!!! GREAT CUSTOMER SERVICE!!!!”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order via Powertoolmate. Unfortunately, we dispatched your order in error, as we had 2 of the item you ordered in stock at the time. Regrettably, looking into it further, this was actually a stock error. As we haven't got any of the lasers on order with the manufacturer at present, we had no choice but to cancel your order and refund you in full. Exclaimed to you in an email we sent, we apologised for the inconvenience and you seemed to be okay with the outcome. If you require any further information, please contact us at sales@powertoolmate.co.uk Kind regards.
Posted 6 years ago
Anonymous
Verified Buyer
“Send my order out with out an address and were Very unhelpful when I tried to resolve this issue with them ignored my emails and to put the nail in the coffin lied to me about my delivery status which came days after it was supposed to. Won’t be using this company again Responded to my review with another pack of lies apparently I inputted my address wrong funny that I ordered through eBay with is linked to my account and address etc this company is compulsive at lying be prepared if ordering”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order via Powertoolmate. Unfortunately, looking up your order, it appears that you inputted the address incorrectly on your order. When UPS were attempting to deliver your parcel, they struggled to do so hence why there were issues with your delivery. Please note that we pride ourselves on our fast and efficient delivery service and that we typically deliver before stated delivery times and not late. I do, however, apologise that you had issues with this order. If you require any further information, please send us an email at sales@powertoolmate.co.uk. Kind regards.
Posted 6 years ago
DAVE TREHEARNE
Verified Buyer
“Ordered a blue makita circular saw. You delivered a florescent green ryobi radio. Complained and was told I needed to repurchase the circular saw if I still wanted it... (of course I did... that's why I bought it in the first place..) and the radio would be collected and a refund issued.. 10 days later no carrier had turned up so I phoned again and rearranged collection. Today the collection has been made but still waiting for the refund... Sorry guys but this isn't the best service”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order via Powertoolmate. I do apologise that we sent you the incorrect item. Unfortunately, we must get an item back before we can replace/refund it. Regrettably, we've had problems with UPS picking your parcel up due to address discrepancies which has caused delays in getting this rectified. Please contact us at sales@powertoolmate.co.uk and we'll see if we can rectify this for you. Regards.
Posted 6 years ago
JONATHAN DACK
Verified Buyer
“Will never use again , I’ve also told my work colleagues to do the same . You sent out wrong items on the 6th Feb didn’t receive refund till 20 Feb . I had to suffer for your errors and constant lies via email .”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order via Powertoolmate. We do apologise that we sent you the incorrect items. However, your correspondence to us wasn't very clear and took us a while to determine what the actual issue was. However, we did finally resolve your issue. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.
Posted 6 years ago
Nerijus Subacius
Verified Buyer
“Į both item next day received email about item was dispatched. I been waiting for one week but nothing, when I called to head office and they told me the item out of stock . I really disappointed because If I both the tool that means I need that for my work and why them send me email of confirmation for dispatch if the tool out of stock????why???”
Helpful Report
Posted 6 years ago
Mr James M Parry
Verified Buyer
“Excellent service all round, kept up to date and on time”
Helpful Report
Posted 6 years ago
Tim McMullan
Verified Buyer
“Bought Milwaukee M18 chainsaw with 12Ah battery and charger. Arrived without battery or charger. They must have removed these from the box before sending. Due to pressure of work I was unable to check until 8 days after arrival. All I was told was "our t&c's state we must be notified within 7 days of invoice date" Do not use these shysters.”
Helpful Report
Posted 6 years ago
Paul Cronick
Verified Buyer
“Placed my order with express delivery... so after 4 days and not receiving my order I contacted the company and was told that they don’t have the stock so they would have to refund me ....which I’m still waiting for...”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order via Powertoolmate. I do apologise about the issues you've had with your order and the delays induced. Unfortunately, we had a stock crossover on the item which our warehouse didn't make us aware of until a couple days after you've ordered. Regrettably, this delayed your order. The only option we had was to cancel your order as we haven't got any of these items on order. I do apologise about the inconvenience caused. Please note, that we usually fulfil all in stock items in an efficient manner and that this instance is an externality. If you require any further information, or wish to place an order in the future with us, please contact us at sales@powertoolmate.co.uk. Regards.
Posted 6 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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