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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

Write Your review

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Lyndon Weekes
Verified Buyer
“Good service would been better in known when it was to arrive had email on despatch other than that I would use you again thanks”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered goods with a 3/5 delivery. 7 days later no delivery. Was needed for a birthday present. Very disappointed”
Helpful Report
Posted 6 years ago
Amy Johnstone
Verified Buyer
“I ordered item on 24th November and to say it had still not turned up- Friday 30th November. I had also paid for express delivery. Had to phone up to find it had still not be dispatched. Only just now been sent out. Disappointing.”
Helpful Report
Posted 6 years ago
Wayne Waters
Verified Buyer
“not impressed at all , ordered and paid for tools on 23/11/2018 , just got a email today on the 29/11/2018 to say it has only now been dispatched , not good enough waitng 6 days and it has only just been dispatched , no idea when i will actually receive it”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Very unreliable”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered a product only to be told 3 days later there was a ‘technical error’ and the item was no longer in stock. Was refunded but I get the feeling the item was never stocked or prices too low.”
Helpful Report
Posted 6 years ago
Brent Rogers
Verified Buyer
“I Emailed and no reply about the part where my battery connects to the the drill seems very weak”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate and taking the time to leave a review. I do apologise if you are having issues with your tool. Unfortunately, searching your email address on our system, we are unable to find any email from yourself. If you could email us at sales@powertoolmate.co.uk, we can arrange for a return to get that item back and replace it for you with a brand new assured unit. Kind regards.
Posted 6 years ago
Anonymous
Verified Buyer
“When I ordered a grinder with a battery the battery was missing on a telephone conversation I asked for the manual for the grinder I was promised this with a new delivery date for the battery it never came”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate. I do apologise that you didn't receive your full order. Please note, I have further emailed you privately in regards to this matter as it appears your battery was delivered the following day after you enquired about it missing. We have also send you an additional manual in the post as well as attached a pdf version to your email for your convenience. If you require any further information, please feel free to contact us for a prompt response. Kind regards.
Posted 6 years ago
Anonymous
Verified Buyer
“Rubbish got the order completely wrong”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate. I do apologise if you received an incorrect item. If you could send an email to sales@powertoolmate.co.uk outlaying your issue we will try our best to rectify this for you promptly. Alternatively, please give us a call on 01752 854246. Kind regards.
Posted 6 years ago
MARTIN CONNELL
Verified Buyer
“Ordered my multi tool on the 10th November 2018,and still haven't received it on the 18th ,who knows when I'll get it blaming UPS not having correct address,when all forms were filled in correctly when buying it ,so who do you blame ??? Won't use them again ..... .”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate and taking the time to leave a review. In regards to your order, although you may have filled the form in correctly, we did receive your order with the incorrect house number on it. We updated the courier with this information, which they've inputted incorrectly. This caused a two day delay and I can confirm your order will be delivered today. If you require any further information, please feel free to contact us at sales@powertoolmate.co.uk. Kind regards.
Posted 6 years ago
Anonymous
Verified Buyer
“Quick delivery and was exactly what I expected. Thank you”
Helpful Report
Posted 6 years ago
Karl O Sullivan
Verified Buyer
“Hey I received a faulty Milwaukee dab radio. I emailed ye yesterday regarding this matter and have yet to hear anything back little bit disappointing”
Helpful Report
Posted 6 years ago
Nick Horne
Verified Buyer
“I haven’t received my order !!”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order via Powertoolmate and taking the time to leave a review. I do apologise about the delays in receiving your order. Unfortunately, the circular saw you've ordered is currently on backorder and we have advised you that this will be delivered promptly. If there's anything else you need, feel free to contact us. Regards.
Posted 6 years ago
Anonymous
Verified Buyer
“The power tool never turned up when expected. When I spoke to someone at your company it still hadn't been dispatched after 3 days. I'm still waiting on my refund after another 3 days . Not good enough for me ! Pull your finger out ...”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate and taking the time to leave a review. Please note, as requested, your order was refunded on the 2nd. We proceeded to state that this can take up to 48 working hours to reach your bank account. Further to your review, our website clearly states on our delivery page that standard delivery which you chose with this particular order is a 3-5 working day option. Your order was due for dispatch on Friday and would've been delivered today, which adheres within our delivery time scale. If you require any further information, please feel free to contact us. Kind regards.
Posted 6 years ago
Andrew Lomas
Verified Buyer
“Took 7 days to arrive and was totally wrong tool then I had to print a label take it to a drop off shop to send it back before they would refund or send the correct tool a had brought. Disgusting service and they really didn’t care.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Have ordered an item a week ago, but still have not received it. Have been sent a two separate emails on two different occasions as item being dispatched but no specific time of delivery. Very poor communication.”
Helpful Report
Posted 6 years ago
John Pearson
Verified Buyer
“I have received the wrong item and have waited in 2 days running for them to collect the wrong item still no collection and still dont have the correct item that I paid for priority delivery this is a very poor service and I will not be using again”
Helpful Report
Posted 6 years ago
William Hall
Verified Buyer
“Excellent”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Mis listed product, wouldn't fulfill the order as listed, courier then lost parcel anyway, then they expected me to wait for weeks while they argued with courier, rude dismissive communication, totally unproffessional service. Eventually got a refund but like getting blood out of a stone, avoid like the plague.”
Helpful Report
Posted 6 years ago
EUGENIU PLACINTA
Verified Buyer
“I was so disappointed with the packaging, the delivery was sent to my local premier shop, when I entered the shop there were a pile of boxes I handed in my slip and I was eventually handed my package. As my package was expensive tools I was disgusted to find the box had been ripped open in several places and the tape had visably been replaced. Pictures attached to show how I received my package.”
Helpful Report
Posted 6 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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