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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

Write Your review

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Adam Colegate
Verified Buyer
“Wrong item was sent, still haven’t had the correct item. No compensation offered as it have lost me money waiting for the item Adam 07889260529”
Helpful Report
Posted 6 years ago
LEWIS SPENCE
Verified Buyer
“Your asking me to review an order where I’ve only received 1 item so far out of the 2 I have paid for.”
Helpful Report
Posted 6 years ago
John Hutchinson
Verified Buyer
“Hi, I’ve email twice to cancel my order before it was dispatch. Can you confirm how I resend the tools back? Thanks”
Helpful Report
Posted 6 years ago
Manh Nguyen
Verified Buyer
“Hi, Order is Model: DCD796P2 you sent me wrong model DCD796P1”
Helpful Report
Posted 6 years ago
Geoff Oliver
Verified Buyer
“Review questionnaire arrived well before the tools, stilling waiting. Very disappointed, never waited so long. No correspondence received either. Won't be using again.”
Helpful Report
Posted 6 years ago
Peter Jarvis
Verified Buyer
“Great service”
Helpful Report
Posted 6 years ago
Gary Sanderson
Verified Buyer
“Waiting for items spoke to 2 people n nothing back”
Helpful Report
Posted 6 years ago
Scott Ramsay
Verified Buyer
“After waiting 5 days on my delivery it arrived today only to find out the wrong item had been shipped. To make matters worse I have now been informed the correct unit that I ordered will not be dispatched until you receive the incorrect unit back. Very poor service.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered a mitre on Tuesday evening with a delivery time of 1-3days and received an email from them on Friday evening informing me that they had run out of stock.”
Helpful Report
Posted 6 years ago
Mr Timothy J Mills
Verified Buyer
“Goods have not arrived as yet despite numerous chasers and they do not seem particularly bothered about that. I would not recommend.......”
Helpful Report
Posted 6 years ago
MR KEVIN P WEBB
Verified Buyer
“You are asking me to review a purchase that I ordered a week ago and hasn't arrived. I have had zero communication.”
Helpful Report
Posted 6 years ago
Charlie Lawrence
Verified Buyer
“Terrible service ordered drill, RIP saw & battery and only the drill came, this will be 7 days I been waiting as of tomorrow, needtools for the job, no tools and no work gets done simple as that, very unhappy client my end as I’ve had to move the job, also when I called I simply got a “ oh sorry it seems it’s been forgotten to be posted out, best we can do is post it out first thing” 😂 unbelievable”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. I do apologise about the slight delays in this instance. Unfortunately, there was a lack of communication between the sales team and the warehouse in this instance, causing delays. This rarely happens, as we usually rectify problems promptly and deliver before our stated delivery times which is evident from our other reviews. If you would like to give us an email to sales@powertoolmate.co.uk we'd like to see what we can do for you in order to better this situation. Kind regards.
Posted 6 years ago
Anonymous
Verified Buyer
“My order wasn’t processed. Payment was immediately taken. I waited a week for delivery which didn’t arrive and when I called was told an error had occurred processing my order and that it would be delivered today. It did not arrive. I’m still waiting for my order having paid a large sum of money. Not at all happy”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate. Looking at your tracking it appears that the item has been delivered. If this isn't the case, could you please give us a call on 01752 854246 or email us at sales@powertoolmate.co.uk and we get this rectified for you. Kind regards.
Posted 6 years ago
Antony Hudson
Verified Buyer
“I never even received my order”
Helpful Report
Posted 6 years ago
Luke Bonney
Verified Buyer
“Ordered 2 makita multi tools and only 1 arrived!”
Helpful Report
Posted 6 years ago
Good afternoon, Thanks for your order with Powertoolmate. I do apologise if you've received one Multi-Tool as opposed to the two that you've ordered. We would like to get this rectified, so if you could give us a call directly on 01752 854246 at your earliest convenience we will get this sorted for you. Kind regards.
Posted 6 years ago
Nathan Smith
Verified Buyer
“Very poor service. I contacted Wednesday as I got told on the phone it would be here for then. I left a voicemail and had no reply saying it was needed for Friday. I still haven’t received the item!! I want contact urgently!!!”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order via Powertoolmate. Please accept our apologies about the slight delays. Looking up your order, it was actually dispatched on the 2nd and picked up by the courier. There appears to be an error your tracking information with UPS's sorting office, causing a delivery delay. If there's anything else you need, do feel free to contact us on 01752 854246. Regards.
Posted 6 years ago
ALEX DAVIES
Verified Buyer
“Very very dissapointed with the service from powertoolmate. Purchased over £500 worth of power tools and to find that oders were sent incorrectly. I had to delay work and turn one job down due to ordering the tools for one job and not having them deliverd in the delivery date. After buying from powertoolmate in the past and after my latest purchase i would no longer buy you yoursleves again. Alex Davies (Daviesplumbingandheating@hotmail.com)”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order and loyalty with Powertoolmate. Please accept our apologies about the slight delays. One of our depots accidentally dispatched your order by mistake, and didn't make us aware of the issue until the following day. Therefore, this caused a slight delay. I do apologise that in this instance your order was a little delayed, but please note this is an externality as we pride ourselves on delivering on time. If there's anything else you need, feel free to contact us directly. Regards.
Posted 6 years ago
Charlie Hurley
Verified Buyer
“The delivery was awful. Would never buy from this store again, poor service”
Helpful Report
Posted 6 years ago
Good morning, Thanks for your order with Powertoolmate. Please accept our apologies if you believe our service wasn't sufficient. Please note, on our website we offer free standard delivery which states a 3-5 working day delivery time frame. You placed your order on the Wednesday night (25th) and was dispatched the following day. Looking at the tracking, it appears on the 30th they attempted to deliver your parcel, however failed to do so as you weren't in at the time of delivery. They rescheduled this for tomorrow and was delivered. All of which is within the 3-5 working day delivery time-frame. Although we do pride ourselves on our fast delivery, sometimes issues do occur and can slow deliveries down a little. However, if you'd wish to give us a call on 01752 854246 we'll see what we can do for you. Regards.
Posted 6 years ago
Carl Steel
Verified Buyer
“Tools apparently delivered by UPS left in my yard with a note saying “behind bin” nothing there so I am left waiting until Monday morning to speak with powertoolmate as UPS said they gave them permission to leave it there. I am needing these tools for work and as I work away I won’t have them until atleast next weekend now after things get sorted.”
Helpful Report
Posted 6 years ago
Jordan Northop
Verified Buyer
“I have still not received my gorilla hook and I need it for work. I have not been told a time of my delivery at all”
Helpful Report
Posted 7 years ago
Good morning, Thanks for your order with Powertoolmate. Please could you give us a call on 0172 854246 to discuss your order, as you should have received a notification from our courier stating that the item was delivered to an access point on time. If you'd like to discuss your call, we'd like to refund your carriage cost for the inconvenience. Kind Regards.
Posted 7 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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