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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Christopher Appleby
Verified Buyer
“I still haven't got the Jigsaw, apparently lost in transit but have you sent another? NO! I'm now stuck without the tool and without my money and after several times contacting you there is no solution and people say they will get in contact with me then don't. It's a joke really. First and last time I'm using you!”
Helpful Report
Posted 7 years ago
Good afternoon, Thanks for your order and your feedback. We sincerely apologise for the delays you've had in receiving your parcel. However, if a parcel is 'lost' in transit we must open a Lost package investigation with the courier, which can cause slight delays especially if the courier is classifying the package as delivered. In this instance, though, it appears no delivery has been attempted so we have issued you another for delivery tomorrow. Regards.
Posted 7 years ago
Waldemar Stramski
Verified Buyer
“Premium Delivery 1-2 Days take 7 days - Strange even when they sent confirmation departed on Monday then on Thursday i send email to confirm me deliver now somebody wake up send me short email with tracking number that proof they send me this day my buy product don't even sorry we refund delivery that be premium but we send as normal standard On the END this is END company never more buy from this site BY BY”
Helpful Report
Posted 7 years ago
Good afternoon, Thanks for your order. We do apologise about the inconveniences you've faced, however, please note this was an issue with our courier not us directly, but we do apologise about the delays. If you'd like to call us on 01752 854246 to discuss your order, we'd like to help and get this rectified. Kind regards.
Posted 7 years ago
Nick Jocelyn
Verified Buyer
“Item not boxed or wrapped it was delivered in original packaging completely un wrapped with brown tape on this is completely unacceptable”
Helpful Report
Posted 7 years ago
Good morning , Thanks for your order via Powertoolmate. Please could you give us a call directly so that we can rectify this. We usually make sure to protect our products with additional packaging before dispatching, in order to avoid damage, which in this case may have unfortunately been overlooked. So please note that this is an externality. We will raise this with the warehouse manager to make sure this doesn't happen again. Kind regards.
Posted 7 years ago
Anonymous
Verified Buyer
“One week passed, nothing arrived yet. £600 missplaced! Avoid, amateurs. Better use Amazon or Argos.”
Helpful Report
Posted 7 years ago
Good afternoon, Could you please contact us directly so we can resolve this for you as soon as possible, as we pride ourselves on excellent service and fast delivery. Regards.
Posted 7 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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