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Power Tool Mate Reviews

4.8 Rating 26,200 Reviews
96 %
of reviewers recommend Power Tool Mate
Company Reviews Questions Metrics
4.8
Based on 26,200 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Power Tool Mate Reviews
Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Anonymous
Verified Buyer
“Order not delivered! Avoid powertoolmate, we have lost £188! They sent a pic of a box in front of a shutter and said this it was delivered, they have ignored my emails. Can't believe this happened to us. Gutted!”
Helpful Report
Posted 4 years ago
Danny Wilson
Verified Buyer
“Twice now I have ordered tools from powertool mate. A week after ordering I get an email to say items are out of stock and I have been refunded. Poor service when it says in stock on the website and I wait a week for it to not arrive.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Never any tracking numbers supplied for your parcels, takes days for your orders to be dispatched from ordering, only half your items that you order get sent out with no contact as to the balance being out of stock until your order arrives and they are not there.”
Helpful Report
Posted 4 years ago
Ben Allen
Verified Buyer
“I ordered a product on the 5th April and this Item still hasn’t arrived and it’s the 15th April”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Rang up to make an exchange, as I’d orders the wrong item. I left my name and number with someone that told me I would be contacted. Never received call back.”
Helpful Report
Posted 4 years ago
Adam Paterson
Verified Buyer
“Received my saw and has scratches all over it, obviously been used before.”
Helpful Report
Posted 4 years ago
Luke Bilkey
Verified Buyer
“Not yet received my product 10days after the expected delivery I paid extra for”
Helpful Report
Posted 4 years ago
Ian Beattie
Verified Buyer
“Poor ordering system Appalling delivery delay I was given inaccurate information when I phoned to enquire if it had got lost. Indifferent attitude by staff I would not use again and I do not recommend.”
Helpful Report
Posted 4 years ago
Tom Stocks
Verified Buyer
“sealey mightymig100 broke within 2 months. Power tool mate will not accept a return for repair/replacement and will not offer a refund. All others who have had similar complaints please be aware that this is contrary to your rights under the Consumer Rights Act, and if you get in touch with the Consumer Ombudsman they can force the retailer to refund you if the product developed a fault within the first 6 months.”
Helpful Report
Posted 4 years ago
Shaun Garfoot
Verified Buyer
“Items delivered to wrong place and lost ,one item not delivered at all then upon redelivery delivered to wrong place again despite leaving a note explaining delivery at check out”
Helpful Report
Posted 4 years ago
Gary Colbeck
Verified Buyer
“Didn’t receive 2nd item the lady serving said that’s all. I presumed the screws were in the package but wasn’t was too late to go back”
Helpful Report
Posted 4 years ago
J R Edwards
Verified Buyer
“Nothing wrong with item but was delivered to wrong address. Was brought to me by the other business, Powertoolmate fine but deplorable service by DPD, hopefully Powertoolmate will pass on my dissatisfaction to DPD”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I recieved my makita drill and its turned out to be faulty. The chuck is damaged and it isnt working properly. Ive tried contacting power tool mate but havent received any response. Very disappointed.”
Helpful Report
Posted 4 years ago
Levente Balazs
Verified Buyer
“Afther 4 day I head to call to ask the company about my tools, no tracking number no shipping Nr nothing.”
Helpful Report
Posted 4 years ago
IAN WATKINS
Verified Buyer
“Sent review but parcel has only just been despatched 5 days after ordering. No email saying delayed or not despatched. Only went with them as said in stock???”
Helpful Report
Posted 4 years ago
KIRSTIE CLARK
Verified Buyer
“It hasn’t arrived yet”
Helpful Report
Posted 4 years ago
John Wood
Verified Buyer
“Item still hasn't arrived, no order confirmation, no delivery information, have to keep contacting PTM to get any information??”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Website crashed ... got invoice saying paid but item never arrived due to payment pending ? My bank said it has to be sorted at point of purchase not at the bank”
Helpful Report
Posted 4 years ago
Adam Fawcett
Verified Buyer
“Phoned to check stock, told in stock as listed on website and would be delivered by Thursday. Half the order arrived with no explanation or warning from this poor outfit, phoned to be told actually the item is out of stock and would be another week. Ordered elsewhere last minuet having to pay much more because of this companies failings. Really didn't seem to care less when we phoned to complain.”
Helpful Report
Posted 4 years ago
Mohammed Imran
Verified Buyer
“3-5 days delivery time means NOTHING to these cowboys. on the 6th working day - still no email, text etc from courier No tracking details etc supplied Extremely Rude Customer Service - not worth the 0.98p cheaper tool price Expected a lot better in this day and age especially when there are plenty of competitors AVOID!!!!!!!”
Helpful Report
Posted 4 years ago
Power Tool Mate is rated 4.8 based on 26,200 reviews
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