PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,339 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

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Metrics

2.6

Based on 2,339 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“I had return 3 items back a month ago and I still haven’t got my money back they say that they did when I don’t see it in my account and their leggings r very see through.”

Helpful Report

Posted 3 years ago

Hey, I'm sorry to hear you haven't received your refund yet. I have just emailed you with further help on locating your refund, please reply to that email if you still can't locate it so I can help you further. Also, I have flagged the leggings to our quality control team so they can stock check these. Thanks, Adam

Posted 3 years ago

“I have ordered in the end of November with an expected delivery date 15th of December. It’s January 9th and I still have no information about my package. I wrote to PLT and got no answer... I can understand many things and I was trying to wait patiently, but having the last update on 23th December makes me a little bit fed up now.”

Helpful Report

Posted 3 years ago

Hi Aleksandra, I'm really sorry to hear you haven't received your order yet, thanks for your patience with this. I have just messaged you privately to get this sorted for you. Thanks, Adam

Posted 3 years ago

“i have purchased a pair of boots and never received them and it won’t show any shipping updates at all. I also emailed and had no response back.”

Helpful Report

Posted 3 years ago

Hi there, I'm really sorry to hear you haven't received your boots yet. I've looked into this and can see we replied to your email on the 9th Jan, please could you check your junk/spam folders for this email. There has been a delay with your package at the courier's hub so we do kindly ask that you allow longer for further tracking updates and for delivery to be made. We have refunded your delivery charge also. If you need any further help please reply to our email so we can help you further. Thanks, Adam

Posted 3 years ago

“Please whatever you do, do not purchase from Pretty Little Things! I purchased a jacket on December 5, 2020. I was suppose to receive the jacket on December 18. While I was waiting for my jacket to arrive, the shipping just stop randomly after December 12. I waited until December 18 the jacket never came. I didn’t receive any updates until I had contacted their Twitter page. I shouldn’t have to contact your support team to find out what happen to my jacket. After I talked to their representative they told me it would arrive on January 7 and because of the delay they would give a refund for shipping. It arrives January 7, I opened it and immediately saw that the strings and stitching were already coming out all over of the jacket but that’s not the worst part the jacket is a size 8 when I clearly ordered a size 4. I contacted customer support immediately to tell them and they told me that a size UK 8 is equivalent to a US size 4. I wouldn’t have had a problem with it except the jacket is way too big on me. There is no way that jacket is a size 4. They also lied to me and told they gave me my refund for shipping when they didn’t. I checked my account multiple times and I even checked today. There’s no point in returning the jacket for a refund. I probably won’t get that either.”

Helpful Report

Posted 3 years ago

Hi Cherish, Sorry to hear about your order being late, I've looked into this for you and have dropped you a email with further details on the order. Please check your inbox along with your spam and junk folders just in case. Thanks, Alex

Posted 3 years ago

“I ordered 7 items with the same sizing. And 3 out of the 7 are soo big. Bad quality material for 2 of them especially the jacket. One floral dress I ordered looks nothing like the picture. The neck and sleeves look very awful. Returning process is so hectic. Im trying to do so but no avail. This is my first and last order. Shein is better.”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear about your experience and that you are having trouble with a return, I'll drop you a private message to discuss further. Thanks, Alex

Posted 3 years ago

“Hey guys, I didn't buy anything from you, how come I got charged free times for the same sum?”

Helpful Report

Posted 3 years ago

HI Laurynas, Sorry to hear about this, I've sent you a private message to discuss further. Alex

Posted 3 years ago

“After over a month my package never made it. Ordered 12/1 and couldn’t report it lost until 1/4. It never came. 10/10 do not recommend”

Helpful Report

Posted 3 years ago

Hey Taylor, I'm really sorry you've not received your order yet. I completely understand this isn't ideal but could you please contact on of our Social Platforms with your order number and email address so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 3 years ago

“I still haven’t got my package”

Helpful Report

Posted 3 years ago

Hi, Sorry you haven't received your order I've sent you a private message with details of your order. Thanks, Hakim

Posted 3 years ago

“Recently I have ordered a floral long sleeve dress, the quality of the fabric was excellent. 1- it was a bet defcalt to put it on. 2- the top part is very loose & wide open, can't even cover your bust, you must wear a vest under or use pin to hold it together, not to show your bra.”

Helpful Report

Posted 3 years ago

Hey, I'm sorry to hear you are unhappy with the items you have received, we'd love to get this sorted for you. Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away. Thanks, Hakim

Posted 3 years ago

“I have ordered a pair of boots for my daughter earlier in December with delivery date of December 29 - just in time for the NY. We have not received the shipment. Tracking info is useless. We have emailed the customer service but no answer. There is no contract info indicated on the website or it is hidden in a way that I cannot find? Very disappointed 😞”

Helpful Report

Posted 3 years ago

Hi Sophie, I'm really sorry that your order hasn't arrived for the new year. This is looking like it has been held up in customs, so I've issued a refund for the delivery which comes to $4.99 and will show back in your account no later than January 8th. Our email is customer.services@prettylittlething.com, but you can also get in touch through any of our social media pages - there are links to these at the bottom of our homepage in the black bar. I've sent you a quick email with the tracking information and the very latest we expect the delivery to be attempted. Thanks, Chris

Posted 3 years ago

“My 13 years old daughter ordered a dress which looks more than net with sleeves. This was my second and last order from Pretty Big rubbish, because the first order which supposed to be size 6 locked more than size 14. Avoid in any costs! Such waist of money.”

Helpful Report

Posted 3 years ago

Hey, I'm really sorry you're not happy with the item you've received. I completely understand this isn't ideal but could you please contact us using the below link on one of our Social Platforms with your order number, email address and a picture of the item you're not happy with so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 3 years ago

“I got gym leggings for christmas and wore them for the first time today and did ARMS did not even squat and they ripped along the seam. I have never had leggings rip the first time I wore them and I’m very frustrated.”

Helpful Report

Posted 3 years ago

Hey Gia, I'm really sorry you've received a faulty item, I can assure you it's not our usual style. Could you please contact us on one of our Social Platforms using the below link with your order number, email address, a picture of the faulty item and the full name of the faulty item so I can look into this further for you: https://www.prettylittlething.com/contact-us Thanks Hamza

Posted 3 years ago

“I ordered a few things and only like one of them ..all the clothes are way too big .I tried to return them but everytime I put on my order number it can't be found and I put on the country and it says it not matched”

Helpful Report

Posted 3 years ago

Hey Ozzie, I'm really sorry you're struggling to log your return on the returns portal. Could you please contact us on one of our Social Platforms using the below link and send us your Order Number, Email Address and a picture of the error message that shows up when you try to log into the returns portal so I can look into this further for you? Thanks Hamza

Posted 3 years ago

“Meh, embroidery on a sweatshirt I received was very crooked. And the tall pants are no where near long enough , I’m only 5’9. The shirt was a bit scratchy. I am really disappointed about the sweatshirt. Said it was oversized but it fits like a normal medium.”

Helpful Report

Posted 3 years ago

Hey Kaylee, I'm really sorry you're not happy with the items you've received. I completely understand this isn't ideal but if you're not happy with the items you've received, you're more than welcome to return them back to us for a refund. Have a look and follow the step by step process on this link to return your items back to us for a refund: https://www.prettylittlething.us/returns-policy From posting, it can take up to 28 days for your items to be scanned back in. You’ll receive an email just letting you know that your refund is en route and another 48 hours for your refund to enter your Afterpay account once we’ve processed your refund. Please keep a hold of your proof of postage receipt until your refund enters your account, it’s really important! Thanks Hamza

Posted 3 years ago

“The clothes are pretty but have a bad quality. I wore my joggers 3 times and now there are a lot of wholes along the seam! That should not happen!”

Helpful Report

Posted 3 years ago

Hey, I'm really sorry you've received a faulty item, I can assure you it's not our usual style. Could you please message us on our Social Platform using the link below with your order number, email address and a picture of the faulty item highlighting the fault so we can look into this further with you and get this resolved as soon as possible? Thanks Hamza

Posted 3 years ago

“I placed an order in December 1st and was due to receive my order on the 15th. I still do not have my package. After reaching out to customer service multiple times and there being no updates on my package I finally asked for a refund and to deem my package lost (it hasn’t moved since the 7th). I can’t even report it lost until the 4th of January. Awful customer service. Awful shipping. I will not be ordering from them again.”

Helpful Report

Posted 3 years ago

Hey Taylor, I'm really sorry you've not received your order yet. I've just sent you a private message with more info as to where your parcel is. - Hamza

Posted 3 years ago

“I ordered something on November 30th and it told me i was going to get it on December 14. I haven’t got nothing !! not even a updates on my order and it claims FedEx has my package but I haven’t received anything !! WHERE IS MY PACKAGE !!! I need it.”

Helpful Report

Posted 3 years ago

Hi Mel, Sorry to hear you have not received your order yet, I've dropped you a private message to get some order details from you so we can look into this for you. Thanks, Alex

Posted 3 years ago

“Shipping takes to darn long never again........”

Helpful Report

Posted 3 years ago

Hi Desiree, Sorry to hear about this, I've dropped you a private message so that we can look into your order. Thanks, Alex

Posted 3 years ago

“I ordered something that I’m supposed to receive today, and yesterday that’s when I received an email talking about, a 4 days delay. Y’all be messing up with pple’s plans. Now I will travel without my order. Smh. Went on to write “this is not our usual style” then why everyone is complaining in the review section.This was my first time and never again”

Helpful Report

Posted 3 years ago

Hi, Sorry to hear you have not received your order yet, taking a look I can see that your order is still on its way to you. I've dropped you a private message with further info. Thanks, Alex

Posted 3 years ago

“I ordered some items for my daughter for Christmas on 30th november. I had also ordered stuff the day before which I received a week and a half ago. I contacted PLT via WhatsApp and their initial contact said the order had been ‘held up’ but to wait until 19th. I don’t think this is acceptable so have contacted them again today 17th the response this time was ‘it’s lost’ but I still have to wait until 19th so they can report it as lost! I’ve since replied and said it’s not acceptable for which another agent told me that I’d need to reorder the order again pay for it then return the original ‘lost order’ before they’d refund me! How can I return something that’s lost and why do I have to pay for it again. I don’t have the money to pay for it again. I’m really really disappointed by their response and will certainly think twice before ordering again!! At a time when money is tight for a lot of people this is terrible customer service!”

Helpful Report

Posted 3 years ago

Hi Gina, Really sorry to hear that your parcel did not arrive on time, I totally appreciate how you feel. We really value your feedback. So I have passed this onto the relevant team so we can continue to improve our services, Thanks, Jordan

Posted 3 years ago

PrettyLittleThing.com is rated 2.6 based on 2,339 reviews