PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just ordered lots of hoodies their are gorgeous wash well very comfy and look amazing”

Helpful Report

Posted 5 years ago

Hey Elle, Positive feedback is always good to hear. Thanks so much for being a loyal customer. Have an amazing day. Thanks Usman

Posted 5 years ago

“It’s been almost 8 weeks and still haven’t received my order.”

Helpful Report

Posted 5 years ago

Hey Kristy , Sorry to hear your order is so late and hasn't landed with you yet. I've tried to look into this for you but I wasn't able to locate your order with the details provided. Please could could reach out to our customer service team with your order number and they'll be able to look into this for you. Thanks Usman

Posted 5 years ago

“I love Pretty Little Things, I shop on here almost every week for literally everything, shoes, clothes, purses and even accessories. This is legit my favorite online shopping brand and I don’t think I will change ❤️❤️❤️”

Helpful Report

Posted 5 years ago

Hey Josepha, That’s amazing to hear. Thanks so much for being a loyal customer and spreading those good vibes. Thanks Usman

Posted 5 years ago

“They sent the wrong jean sizes.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the jeans weren't the correct size. As we're a UK based company, all out items labelled in UK sizes but this would be the equivalent to the size you ordered. If the jeans still don't fit, please reach out to our customer service team and they'll be able to get this sorted. Thanks Usman

Posted 5 years ago

“Quick delivery ( 1 year next day delivery for £9.99 ) great quality, always back for more!”

Helpful Report

Posted 5 years ago

Hey, That’s great to hear! We’re so happy you’re happy. Hope to see you shopping with us again soon. Thanks Usman

Posted 5 years ago

“I had an excellent experience. Great quality for price, great fit and fast and efficient delivery, even in COVID times.”

Helpful Report

Posted 5 years ago

Hey Tarmia, Glad we made you a happy customer. Come hit us up again any time. In the meantime, happy shopping! Thanks Usman

Posted 5 years ago

“First time, the order got lost. Second time, it's a week late :)”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear about your experience with us on this occasion. We're looking into this with our courier partners to find out what happened and what steps we can put in place to stop this from happening in the future. I can see the order has now been delivered and I hope you love your haul. Thanks Usman

Posted 5 years ago

“Fast shipping, clothes are always exactly like photos.. best online shop!”

Helpful Report

Posted 5 years ago

Hey, hanks so much for your positive feedback, that’s great to hear. Have an amazing day and come back again soon. Thanks Usman

Posted 5 years ago

“I continue to get a different size shipped to me. My last package my clothes were so big my dresses looked like a table cloth was wrapped around me. I love the fashion but I get nervous about what will be shipped to me. I have to now return over $200.00 worth of clothes and shoes that are too big.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. Sizing can vary slightly depending on the style and fitting, however, we try to stick to our size guide as much as possible. I'll raise this with our Quality control and buying teams, so they can reach out to our suppliers and make sure they stick closer to our size guide in the future. Thanks Usman

Posted 5 years ago

“I always order clothes from PLT. Almost every time it comes LATE. I just ordered a big package about 3 weeks ago, My delivery date passed a few days ago and STILL have not received my package. I've tried reaching out but get no answers. It's very frustrating because it was supposed to come in Time for an event I have. Please be better this is really upsetting.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your orders land with you late. On the odd occasion, orders can be delayed but this should be a one off. I've raised this with our logistics team, so they can investigate this with the courier, putting measures in place to make sure the orders are delivered on time. I can see your recent order has now been delivered and I hope this was in time for your event. If there's anything we can help with, you can reach out to our customer service team via our help pages on Facebook, Twitter and Instagram. Thanks Usman

Posted 5 years ago

“I’m obsessed with every items that I’ve received. Such great quality LOVE IT !!!!”

Helpful Report

Posted 5 years ago

Hey, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks Usman

Posted 5 years ago

“Best online shop ever”

Helpful Report

Posted 5 years ago

Hey Lauren, Thanks so much for your kind words! We know you’ll have looked next level in your new PLT. Come shop with us again soon. Thanks Usman

Posted 5 years ago

“I still have not received my dress. I placed the order on 8/16/20. The tracking says it’s been sitting in Jamaica NY since 8/19/20. Was supposed to be delivered by September 1st. I was planning to wear it to a wedding in September. Also your customer service is horrible and no help at all. Extremely disappointed and will never order from here again”

Helpful Report

Posted 5 years ago

Hey Ines, Sorry to hear your order landed with you late. We don't have any control over customs, as this would be down to local customs and entry requirements. We work with our courier partners to get orders delivered as fast as possible, however, on some occasions, parcels can be held for inspections. I can see the order has now been delivered. I hope you love your haul and had a great time at the wedding. If you no longer need it, you can return it back to us for a refund using our returns portal. Thanks Usman

Posted 5 years ago

“Always happy with purchase of not returning is made easy. Quality is great, always delivery is fast. Latest fashion is up to date. Virginia 😊”

Helpful Report

Posted 5 years ago

Hey Virginia, Thanks so much for your positive feedback. Have an amazing week and stay safe. Thanks Usman

Posted 5 years ago

“I love love PLT but this time round they cancelled my order last minute and when I re ordered a new top for NDD it came outside it’s delievery slot so I couldn’t wear it. I was sad because I lovePLT and buy it all the time”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear didn't land with you on time. Thanks for letting us know about this. We work hard with our couriers to ensure all orders are delivered on time and when this doesn't happen, we work with them to put measures in place to reduce the chances of this happening in the future. Thanks Usamn

Posted 5 years ago

“MY FAVOURITE COMPANY. I’m obsessed with PLT. Been happy with every purchase!! Great fit and good quality products. On the odd occasion the item has looked different to the picture; but this is expected with online shopping generally. Some items have had a bad smell, but I just air it and it goes within a few days. I wash everything before I wear it anyway. If I’ve ever had trouble I’ve contacted PLT, and their customer service is A*! What would be be nice would be to get a refund sooner than they specify. This sometimes puts me off big purchases on orders as it’s a lot of money out of my account at one time. Delivery is so quick!! I pay for free next day delivery. I recommend customers pay this for the year as it works out better if you’re purchasing a lot. I think most of the time it’s taken 1-2 days to be delivered. If it’s been any longer it’s been due to covid. I’m happy to wait a few days to be honest, as its never late. Items are always well packaged, and the delivery men always make sure you receive your item. I literally can’t rate this company anymore! Going to make an order right now to use my 30% off!! Thanks!”

Helpful Report

Posted 5 years ago

Hey, Thanks for your seriously nice feedback. We’re so happy you’re loving the brand as much as we do. Thanks Usman

Posted 5 years ago

“I've ordered from PLT for quite a long time now & always had excellent service, never any problems. Gorgeous clothes for fantastic prices. X”

Helpful Report

Posted 5 years ago

Hey Karen, We’re so glad you’re happy with your experience shopping with us! Come hit us up again anytime. Thanks, Hakim

Posted 5 years ago

“The customer service is so so much better than Fashinoova. The clothes were delivered in great condition”

Helpful Report

Posted 5 years ago

Hey Danielle, Loving your positive feedback. So happy to hear your love the brand as much as we do. Come shop with us again soon. Thanks, Hakim

Posted 5 years ago

“Rebecca S was fantastic. Immediately amended an issue I had. She was brilliant at customer service”

Helpful Report

Posted 5 years ago

Hey, Thanks for your positive feedback and glad to hear Rebecca helped you please keep an eye on our new in section as we're always adding new lines and come back soon! Thanks, Hakim

Posted 5 years ago

“I had a metal belt delivered in a silly polythene bag, which obviously got bashed around in transport, the belt was bent out of shape and unwearable, I returned it and after more than a month I still have no refund. I ADVISE EVERYONE NEVER TO BUY FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

Hi, I'm really sorry to hear this we'd love to get this sorted for you. Please can you get in touch with our customer service team through our CS page on any of the below - Facebook WhatsApp Twitter Instagram Also, you can email us on customer.services@prettylittlething.com and we will certainly get this sorted for you. Thanks, Hakim

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews