PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,341 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,341 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it never came lmao”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have not received your parcel yet. I've taken a look into this for you and have sent you a private message with an update on your parcel. Alex

Posted 5 years ago

“Terrible quality”

Helpful Report

Posted 5 years ago

Hi, Thanks for the feedback we have passed this on to the relevant team. Alex

Posted 5 years ago

“Awful. I’ve ordered three sweaters from here. One pink one black and one grey. The pink is a size Large (14-16uk) and fits great. The black is a uk 20 as I wanted it extremely oversized. It’s smaller than the pink. Then I bought the grey in a uk26 because I wanted it to be HUGE, it’s smaller than both of the others. I’ve put them on top of eachother and it seems the only thing that gets larger as the size goes up is the sleeve length. So dissatisfied with my order it’s ridiculous. Will never buy from there again.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your order we want to take a further look into this. I've sent you an email, please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Ordered the waterfall coat in black. Every store is different so I measured my self twice while referencing the PLT size chart. It was too small when it arrived. Not only that but the fabric/stitching quality is unbelievably poor. I’d return but there is no return parcel included and they want me to pay for shipping.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. We don't offer returns from the USA, however, we do have a returns portal which offers returns at a low fee of $4. You can create the label on this link - https://usprettylittlething.intelligentreturns.net/main/landing Whilst we try to stick to our size guide as much as possible, sizing can vary depending on the style and fitting of the jacket and bodyshape. Thanks Usman

Posted 5 years ago

“Every single time I order with PLT the incorrect order comes or items are missing or damaged. The customer service do not respond or try help and I also pay for next day delivery every time which should be refunded due to the company sending the wrong orders, however, they never refund this. Extremely disappointed, I should have learnt my lesson by now!”

Helpful Report

Posted 5 years ago

Hi Georgina, Sorry to hear about your orders. I've dropped you a private message to discuss further. Alex

Posted 5 years ago

“for starters the items were delivered to the wrong house. i went to the post office which they showed me a house which wasnt mine. i drove down 4 different streets and found my items. the sizeing wasnt good. i ordered two things the same size and one fits, the other doesnt. i got two skirts, one black, one white and the are both see through. not really happy with my purchases”

Helpful Report

Posted 5 years ago

“for starters my delivery was sent to the wrong address 4 streets away. i got my items and the sizeing wasnt the best. i got two items the same size and one fits and the other doesnt. i got two skirts one white and one black and they are both see through. regret buying the items”

Helpful Report

Posted 5 years ago

Hi Chenae, Sorry to hear about your order, I have sent you a private message to discuss further. Alex

Posted 5 years ago

“Postal could be better”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback we'll pass this on to the dispatch team. Alex

Posted 5 years ago

“Ordered 3 dresses on a Monday that were required for a dancing performance on Wednesday the following week. To be sure I’d get them on time I paid $15 for Express shipping (5-7 business days) and received notification the same day that package had been despatched and would be received following Monday. There were no entries in the tracking info and I was getting concerned as I had no idea where they were and friends who ordered without express shipping had already received theirs. I emailed PLT but got no response, I was going back and forth with the postal company who could not tell me anything except that they received the parcel from PLT 5 days after I placed the order. Dresses arrived 4 days late (on Friday). I sent at least 3 emails to PLT with no response. Contacted them via Instagram and was told they don’t deal with sales queries and that I needed to email. I wasted so much time, ringing and emailing and in the end got nowhere other than receiving some very ordinary dresses much later than I should have and had to deal with a very stressed out daughter in the process. The postal company advised that the timeframes quoted by PLT are only accurate if they despatch the goods on the same day they’re ordered which is highly unlikely. My advise is shop elsewhere and don’t rely on express shipping to get your order on time.”

Helpful Report

Posted 5 years ago

Hi Anita, Sorry to hear that your parcel was late, especially as these dresses were needed for a dance performance. I have taken a look into this and have dropped you a private message to discuss further. Alex

Posted 5 years ago

“I returned 2 faulty dressed which were broken as the straps were every poorly designed/ cheaply made and returned 1 duplicate order I DID NOT GET a refund for these 3 items, I spoke to customer services and the matter has still not been resolved as of yet.”

Helpful Report

Posted 5 years ago

Hi Amarah, Sorry to hear that you have not received your refund for your returned items / orders. I have sent you an email to get some further details regarding the orders. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Terrible delivery”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have had a bad delivery experience, we'll let our dispatch team know to pass on the feedback to the couriers. I'll drop you a private message to follow up. Alex

Posted 5 years ago

“I buy for a coat since the 12february I didn’t receive anything ! The product has not been expedied yet !”

Helpful Report

Posted 5 years ago

Hi Nes, Sorry to hear you have not received your order yet. I've taken a look into this and will drop you a private message to discuss further. Alex

Posted 5 years ago

“I asked for my order to be tracked and nothing was done! Royal mails has been showing the same update for three weeks!”

Helpful Report

Posted 5 years ago

Hi Nonhle, Sorry to hear you have not received your parcel yet. I've taken a look into this for you and have dropped you a private message to discuss further. Alex

Posted 5 years ago

“I bought the bedtime strappy jumpsuit in a small but I don't know what kind of women these are made for but you'd need about 2 foot between your chest and shoulders, for the straps to sit on my shoulders the v neck bit is sitting down by my belly button and that isn't normal, and certainly is not based on an average 5ft 5 size 8 woman, you need to be 6ft with a large gap between yr chest and shoulers, but I couldn't be bothered with hassle of returning it so just stitched the straps up but doesnt sit the same, but it is only for bed, anyway lesson learnt, you get what you pay for, if it's cheap, it will be made cheap and will look cheap!”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your jumpsuit, we'll get this logged with the team to check out this item. I'll drop you a private message to discuss further. Alex

Posted 5 years ago

“This was probably my third time ordering from you guys, still disappointed material isn’t what’s shown on the models. Almost like a fraud sizing is very different and confusing. Material sucks. Nothing so far I have ordered I liked.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your order. I'll send you a private message so that we can discuss further. Alex

Posted 5 years ago

“Purposefully mislead to believe that an item was a part of a set as it was in all the pictures on the website both on and off the model. Clearly an attempt to scam people out of their money. Continued to be mislead when I contacted customer services waisting my time as well as my money.”

Helpful Report

Posted 5 years ago

Hi Lara, Sorry to hear about this, i'll send you a private message so we can discuss further. Alex

Posted 5 years ago

“The arms were about 4" too long, the top of the dress barely covered my bust, and did not go to the waist as it did in the picture, I have normal proportions and have never come across this before. To return this would be even more cost and time so I will donate it to our local charity shop but unless it is cut up for a small child with very long arms it is no good to anyone. Total waste of money, this was my first and last experience of buying from this website.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your dress, we want to take a further look into this. I've sent you an email for further details. Please check your inbox along with your spam and junk folders for this. Thanks, Alex

Posted 5 years ago

“My delivery hasn't arrived yet! It was supposed to arrived more than a week ago. i'm still waiting, if I Don’t get it soon I want My money back”

Helpful Report

Posted 5 years ago

Hi Luisa, Please accept my apologies for the delay in getting your order to you. I've looked into the tracking information and can confirm your order has reached Spain. I have sent you a private message with further information on this. Thanks Kay

Posted 5 years ago

“Mi pedido aún no ha llegado y debió llegar el 17 de este mes, cuánto más tengo que esperar? Muy poco satisfecha, o me llega o quiero que me devuelvan el dinero. Mi localizador de pedido es LN011833075GB”

Helpful Report

Posted 5 years ago

“Fit of dress was awful so returned it on 9/1/20 and am yet to receive a refund”

Helpful Report

Posted 5 years ago

Hi Karen, I'm sorry to hear you wasn't happy with the fit of the dress. I can see we have refunded you for the dress on 24th Jan 2020. I've dropped you a private message with further info. - Shahbaz

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,341 reviews