PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Three of the items I ordered were damaged”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your haul arrived like this. I can see you've returned the items back to us and our warehouse have received the returns. The refund has been processed back to the original payment method and it'll show in the account by the end of 12/02/20 at the latest. If you have any issues in the future, please reach out to our customer service team via our website or our social media help pages and they'll be happy to help. Thanks Usman

Posted 5 years ago

“I normally don’t leave reviews but I always see ppl saying they love this site. So I tried it and first my items arrived late. Secondly, my items weren’t the size I ordered, quality of the clothes are trash. This is for people who have had work done to their bodies or have wide hips and a nice shaped booty. Lol I on the other hand 121 pounds with a flat booty lol 😂 so the clothes made me look HIDEOUS! I like their basic things such as the basic rompers and dresses”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul and it didn't land with you in time. I've not been able to locate your order with the info provided, so can't look into the specifics of why it was late. You can drop our customer service team a message via our social media help pages and they can look into this further. We sell a large variety of clothing for different shapes and sizes, so I hope you can find something you love on site. Thanks Usman

Posted 5 years ago

“My first and only purchase from PLT. Sooo bad I’m not sure how they can get away with it. Cheap material, cheaply made. Sizing is totally off, I ordered a size 10 dress, it was too small for my very petite 9yo! Slow delivery. Never will order again.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. We try to stick to our size guide as much as possible, however, it can vary slightly depending on size and fit. It still shouldn't have been so small though, so I've fed this back to our buying team and they'll speak to our supplier. Please return any items that aren't suitable, in line with our returns policy and a refund will be issued to the original payment method once our warehouse log the returns back. Thanks Usman

Posted 5 years ago

“Thought I’d try PLT, I wish I hadn’t. Sooooo bad! Really cheap fabric, really slow delivery and extremely poor sizing! Size 10 is more like a size 2. PLT I will never purchase from you again.”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback we'll pass this on to the relevant team. I've also sent you a private message to follow this up further with you. Alex

Posted 5 years ago

“Sizing is small small size up up, wouldn’t order again”

Helpful Report

Posted 5 years ago

Hi, Thanks for the feedback, we'll pass this on to the team, I've also sent you a private message to follow up. Alex

Posted 5 years ago

“it never came lmao”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have not received your parcel yet. I've taken a look into this for you and have sent you a private message with an update on your parcel. Alex

Posted 5 years ago

“Terrible quality”

Helpful Report

Posted 5 years ago

Hi, Thanks for the feedback we have passed this on to the relevant team. Alex

Posted 5 years ago

“Awful. I’ve ordered three sweaters from here. One pink one black and one grey. The pink is a size Large (14-16uk) and fits great. The black is a uk 20 as I wanted it extremely oversized. It’s smaller than the pink. Then I bought the grey in a uk26 because I wanted it to be HUGE, it’s smaller than both of the others. I’ve put them on top of eachother and it seems the only thing that gets larger as the size goes up is the sleeve length. So dissatisfied with my order it’s ridiculous. Will never buy from there again.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your order we want to take a further look into this. I've sent you an email, please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Ordered the waterfall coat in black. Every store is different so I measured my self twice while referencing the PLT size chart. It was too small when it arrived. Not only that but the fabric/stitching quality is unbelievably poor. I’d return but there is no return parcel included and they want me to pay for shipping.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear the sizing wasn't on point. We don't offer returns from the USA, however, we do have a returns portal which offers returns at a low fee of $4. You can create the label on this link - https://usprettylittlething.intelligentreturns.net/main/landing Whilst we try to stick to our size guide as much as possible, sizing can vary depending on the style and fitting of the jacket and bodyshape. Thanks Usman

Posted 5 years ago

“Every single time I order with PLT the incorrect order comes or items are missing or damaged. The customer service do not respond or try help and I also pay for next day delivery every time which should be refunded due to the company sending the wrong orders, however, they never refund this. Extremely disappointed, I should have learnt my lesson by now!”

Helpful Report

Posted 5 years ago

Hi Georgina, Sorry to hear about your orders. I've dropped you a private message to discuss further. Alex

Posted 5 years ago

“for starters the items were delivered to the wrong house. i went to the post office which they showed me a house which wasnt mine. i drove down 4 different streets and found my items. the sizeing wasnt good. i ordered two things the same size and one fits, the other doesnt. i got two skirts, one black, one white and the are both see through. not really happy with my purchases”

Helpful Report

Posted 5 years ago

“for starters my delivery was sent to the wrong address 4 streets away. i got my items and the sizeing wasnt the best. i got two items the same size and one fits and the other doesnt. i got two skirts one white and one black and they are both see through. regret buying the items”

Helpful Report

Posted 5 years ago

Hi Chenae, Sorry to hear about your order, I have sent you a private message to discuss further. Alex

Posted 5 years ago

“Postal could be better”

Helpful Report

Posted 5 years ago

Hi, Thanks for your feedback we'll pass this on to the dispatch team. Alex

Posted 5 years ago

“Ordered 3 dresses on a Monday that were required for a dancing performance on Wednesday the following week. To be sure I’d get them on time I paid $15 for Express shipping (5-7 business days) and received notification the same day that package had been despatched and would be received following Monday. There were no entries in the tracking info and I was getting concerned as I had no idea where they were and friends who ordered without express shipping had already received theirs. I emailed PLT but got no response, I was going back and forth with the postal company who could not tell me anything except that they received the parcel from PLT 5 days after I placed the order. Dresses arrived 4 days late (on Friday). I sent at least 3 emails to PLT with no response. Contacted them via Instagram and was told they don’t deal with sales queries and that I needed to email. I wasted so much time, ringing and emailing and in the end got nowhere other than receiving some very ordinary dresses much later than I should have and had to deal with a very stressed out daughter in the process. The postal company advised that the timeframes quoted by PLT are only accurate if they despatch the goods on the same day they’re ordered which is highly unlikely. My advise is shop elsewhere and don’t rely on express shipping to get your order on time.”

Helpful Report

Posted 5 years ago

Hi Anita, Sorry to hear that your parcel was late, especially as these dresses were needed for a dance performance. I have taken a look into this and have dropped you a private message to discuss further. Alex

Posted 5 years ago

“I returned 2 faulty dressed which were broken as the straps were every poorly designed/ cheaply made and returned 1 duplicate order I DID NOT GET a refund for these 3 items, I spoke to customer services and the matter has still not been resolved as of yet.”

Helpful Report

Posted 5 years ago

Hi Amarah, Sorry to hear that you have not received your refund for your returned items / orders. I have sent you an email to get some further details regarding the orders. Please check your inbox along with your spam and junk folders for this. Alex

Posted 5 years ago

“Terrible delivery”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear you have had a bad delivery experience, we'll let our dispatch team know to pass on the feedback to the couriers. I'll drop you a private message to follow up. Alex

Posted 5 years ago

“I buy for a coat since the 12february I didn’t receive anything ! The product has not been expedied yet !”

Helpful Report

Posted 5 years ago

Hi Nes, Sorry to hear you have not received your order yet. I've taken a look into this and will drop you a private message to discuss further. Alex

Posted 5 years ago

“I asked for my order to be tracked and nothing was done! Royal mails has been showing the same update for three weeks!”

Helpful Report

Posted 5 years ago

Hi Nonhle, Sorry to hear you have not received your parcel yet. I've taken a look into this for you and have dropped you a private message to discuss further. Alex

Posted 5 years ago

“I bought the bedtime strappy jumpsuit in a small but I don't know what kind of women these are made for but you'd need about 2 foot between your chest and shoulders, for the straps to sit on my shoulders the v neck bit is sitting down by my belly button and that isn't normal, and certainly is not based on an average 5ft 5 size 8 woman, you need to be 6ft with a large gap between yr chest and shoulers, but I couldn't be bothered with hassle of returning it so just stitched the straps up but doesnt sit the same, but it is only for bed, anyway lesson learnt, you get what you pay for, if it's cheap, it will be made cheap and will look cheap!”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your jumpsuit, we'll get this logged with the team to check out this item. I'll drop you a private message to discuss further. Alex

Posted 5 years ago

“This was probably my third time ordering from you guys, still disappointed material isn’t what’s shown on the models. Almost like a fraud sizing is very different and confusing. Material sucks. Nothing so far I have ordered I liked.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about your order. I'll send you a private message so that we can discuss further. Alex

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews