PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.58

2.6 Rating 2,357 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second time ordering! Second time having to go through the lengthy process to get a refund for a faulty item.”

Helpful Report

Posted 6 years ago

Hey Lae, Sorry to hear your threads weren't on point. Please could you reach out to our customer service via our social media help pages and send them a private message with your order number and a clear picture of the fault. They'll be able to get this sorted for you ASAP. If you've already returned the item, we would need to allow time for the returns to be delivered to our warehouse, processed and logged by our warehouse before a refund is processed to the original payment method. Thanks Usman

Posted 6 years ago

“Poor quality all around.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your threads weren't on point. Please return them back to us, in line with our returns policy. I've also passed this over to our Quality Control team, so they'll check the stock and pass on any feedback to our suppliers so we can improve on any future stocks. Thanks Usman

Posted 6 years ago

“Nothing was true to size. One of my bikini that I ordered was damaged!”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We try to stick as close as possible to our size guide, however, it can vary depending on the style, fitting and body shape. You can return any items you don't love for a refund in line with our returns policy. Thanks Usman

Posted 6 years ago

“Bought a zip up Lycra gym jacket, wore it once and the zip broke! Used live chat to contact PLT & they said they’d email to send pics to customer service. Did not receive an email and haven’t heard anything since!!!”

Helpful Report

Posted 6 years ago

Hey Jasmine, Sorry to hear the zip broke. Totally get where you're coming from. I'll send you another email asking for an image of the broken zip, however, if you don't receive it in 24 hours, please reach out to our customer service team via our social media help pages. Thanks Usman

Posted 6 years ago

“I bought a matching set (pants and top) the top was darker than the pants color and i didn’t even bother to return it because i would have to pay out of pocket.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you the set didn't match. I've passed this over to our Quality Control team so they can check the stock and pass on any findings to our buying team so we can get this sorted. We don't offer free returns from all countries, however, we do try to keep the cost as low as possible. You can view the returns section on our website for any low cost returns we can provide - https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 6 years ago

“I got 3 one piece bathing suits and every single once was more like a costume. None were lined the way a swimsuit should be lined in the right areas. Seams were not sewn correctly. Very cheap, thin material. You really do get what you pay for here. Order with those expectations. I'm 150lbs, 5'5, athletic build, S/M top, 4/6 size jeans and i ordered size 10 suits and they are slightly small. Hope this helps.”

Helpful Report

Posted 6 years ago

Hey Hannah, Sorry to hear you didn't love your haul and the sizing wasn't on point. We try to stick to our size guide as much as possible, however, it can vary slightly depending on the style and fitting. As you've mentioned the stitching wasn't on point, please could you drop our customer service team a message with a few pictures of the stitching. This will really help us to investigate with our Quality Control team and pass any feedback over to our suppliers. Thanks Usman

Posted 6 years ago

“They haven’t sent my parcel even though I paid £10 FOR FREE NEXT DAY DELIVERY I ORDERED IT MONDAY FREAK”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your order hasn't landed with you. I've checked the tracking and the order was delayed at the couriers depot, so it couldn't be put out for delivery as soon as it should have been. We're still working with the courier to find out why it was delayed and what we can do in the future to reduce the chances of this happening again. The order is now showing as being delivered. If you've still not received it, please reach out to our customer service team and they'll be happy to get this sorted for you. Thanks Usman

Posted 6 years ago

“Sorry but I’m not pleased with prettylittlething, they live up to their name because every piece of clothing I ordered was so small and un-stretchy so I couldnt even put it on. And I’m a normal size XS in every other store!! And even their size S is way too small and tight for me. Some of their clothes would only fit a slim child.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We try to keep to our size guide as much as possible, which can be different to other stores. You can view it here - https://www.prettylittlething.com/size-guide Sizing can also vary depending on the style and fitting of the item. Any items you don't love can be returned to us, in line with our returns policy which can be found here - https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 6 years ago

“I rush ordered a dress and i got sent to the wrong house, they took a picture and it was delivered to my neighbors house and when i asked them they said they didn’t have it. I called the delivery company and they said they’ll send another one and that one barely got to me in time for my event and when it did arrive it was damaged!!! the dress had some tassels and they were falling apart and i had to repair the dress at home by sewing the dress together and the tassels in place because it was hours before my event and i couldn’t go get a new dress... i will never shop there again and i will tell everyone about this experience. truly the worst experience ever.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't receive the first order and the second dress arrived in this condition. Definitely not what you would expect when you shop with us. I've not been able to locate your order with the deets provided, so if you could reach out to our customer service team via our website or social media help pages, they'll be able to look into this further. Thanks Usman

Posted 6 years ago

“A lot of the shirts I bought were very small but didn’t appear that way in the pictures online (and I even ordered big sizes)...overall very disappointed in my purchase.”

Helpful Report

Posted 6 years ago

Hey Kailea, Sorry to hear the sizing weren't on point. I'll pass on your feedback to our website and studio teams to make sure the images are more representative. You can return any unsuitable items for a refund in line with our returns policy. Once our warehouse process a refund, you'll receive an automated email to confirm the refund. Thanks Usman

Posted 6 years ago

“Three of the items I ordered were damaged”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear your haul arrived like this. I can see you've returned the items back to us and our warehouse have received the returns. The refund has been processed back to the original payment method and it'll show in the account by the end of 12/02/20 at the latest. If you have any issues in the future, please reach out to our customer service team via our website or our social media help pages and they'll be happy to help. Thanks Usman

Posted 6 years ago

“I normally don’t leave reviews but I always see ppl saying they love this site. So I tried it and first my items arrived late. Secondly, my items weren’t the size I ordered, quality of the clothes are trash. This is for people who have had work done to their bodies or have wide hips and a nice shaped booty. Lol I on the other hand 121 pounds with a flat booty lol 😂 so the clothes made me look HIDEOUS! I like their basic things such as the basic rompers and dresses”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul and it didn't land with you in time. I've not been able to locate your order with the info provided, so can't look into the specifics of why it was late. You can drop our customer service team a message via our social media help pages and they can look into this further. We sell a large variety of clothing for different shapes and sizes, so I hope you can find something you love on site. Thanks Usman

Posted 6 years ago

“My first and only purchase from PLT. Sooo bad I’m not sure how they can get away with it. Cheap material, cheaply made. Sizing is totally off, I ordered a size 10 dress, it was too small for my very petite 9yo! Slow delivery. Never will order again.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear you didn't love your haul. We try to stick to our size guide as much as possible, however, it can vary slightly depending on size and fit. It still shouldn't have been so small though, so I've fed this back to our buying team and they'll speak to our supplier. Please return any items that aren't suitable, in line with our returns policy and a refund will be issued to the original payment method once our warehouse log the returns back. Thanks Usman

Posted 6 years ago

“Thought I’d try PLT, I wish I hadn’t. Sooooo bad! Really cheap fabric, really slow delivery and extremely poor sizing! Size 10 is more like a size 2. PLT I will never purchase from you again.”

Helpful Report

Posted 6 years ago

Hi, Thanks for your feedback we'll pass this on to the relevant team. I've also sent you a private message to follow this up further with you. Alex

Posted 6 years ago

“Sizing is small small size up up, wouldn’t order again”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback, we'll pass this on to the team, I've also sent you a private message to follow up. Alex

Posted 6 years ago

“it never came lmao”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear you have not received your parcel yet. I've taken a look into this for you and have sent you a private message with an update on your parcel. Alex

Posted 6 years ago

“Terrible quality”

Helpful Report

Posted 6 years ago

Hi, Thanks for the feedback we have passed this on to the relevant team. Alex

Posted 6 years ago

“Awful. I’ve ordered three sweaters from here. One pink one black and one grey. The pink is a size Large (14-16uk) and fits great. The black is a uk 20 as I wanted it extremely oversized. It’s smaller than the pink. Then I bought the grey in a uk26 because I wanted it to be HUGE, it’s smaller than both of the others. I’ve put them on top of eachother and it seems the only thing that gets larger as the size goes up is the sleeve length. So dissatisfied with my order it’s ridiculous. Will never buy from there again.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about your order we want to take a further look into this. I've sent you an email, please check your inbox along with your spam and junk folders for this. Alex

Posted 6 years ago

“Ordered the waterfall coat in black. Every store is different so I measured my self twice while referencing the PLT size chart. It was too small when it arrived. Not only that but the fabric/stitching quality is unbelievably poor. I’d return but there is no return parcel included and they want me to pay for shipping.”

Helpful Report

Posted 6 years ago

Hey, Sorry to hear the sizing wasn't on point. We don't offer returns from the USA, however, we do have a returns portal which offers returns at a low fee of $4. You can create the label on this link - https://usprettylittlething.intelligentreturns.net/main/landing Whilst we try to stick to our size guide as much as possible, sizing can vary depending on the style and fitting of the jacket and bodyshape. Thanks Usman

Posted 6 years ago

“Every single time I order with PLT the incorrect order comes or items are missing or damaged. The customer service do not respond or try help and I also pay for next day delivery every time which should be refunded due to the company sending the wrong orders, however, they never refund this. Extremely disappointed, I should have learnt my lesson by now!”

Helpful Report

Posted 6 years ago

Hi Georgina, Sorry to hear about your orders. I've dropped you a private message to discuss further. Alex

Posted 6 years ago

PrettyLittleThing.com is rated 2.6 based on 2,357 reviews