PrettyLittleThing.com Reviews

Name: PrettyLittleThing.com
Rating: 2.59

2.6 Rating 2,346 Reviews

37 %

of reviewers recommend PrettyLittleThing.com

Company Reviews

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Metrics

2.6

Based on 2,346 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my clothes since 15th of January and up until now it hasn’t arrived ...please try and settle the issue .”

Helpful Report

Posted 5 years ago

Hey Dami, Sorry to hear your order hasn't landed with you. I've looked into this for you and the national postal service have let us know the order is waiting for collection from the local post office. You can also use the tracking number to track your order on this link - http://www.nipost.gov.ng/Track_Trace.aspx Thanks Usman

Posted 5 years ago

“Purchased a whole bunch off the site 3 weeks ago now and still haven't received anything. My tracking hasn't been updated since 22nd January, says it's still processing. So if that is anything to go off, I'm honestly not expecting a lot once they arrive”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order was late. I've looked into this for you and the order was held up in transit to the courier. I can see the order has now been delivered and I hope you love your haul. If there's anything we can help with, reach out to our customer service team. Thanks Usman

Posted 5 years ago

“Very disappointed from the customers service my package didn’t arrive and I ordered in .1.17 they promised me that it will arrive before the 31.1 and today its 5.2 and there no details where is the package from 21.1 and when she need to arrive The customer service don’t help for me they just tell me to wait an a month and it’s unacceptable,i told them to send me a new package or get me a refund and i didn’t get anything.its the last time that i will buy from this site !!!”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order hasn't landed with you. We fully appreciate where you are coming from, as it has been a while since you placed the order, however, we do need to allow some time for this be investigated. We've checked with the courier and they've let us know there's been a delay in getting orders cleared through customs. Once the order clears, the tracking will update. Thanks Usman

Posted 5 years ago

“I bought this bodysuit for a night out, loved it so flattering on! Washed it as per the washing instructions and all the material had come apart from the zip! Typical pretty little thing.”

Helpful Report

Posted 5 years ago

Hey, Glad to hear you loved your bodysuit. Sorry to hear it didn't last in the wash. Please could you reach out to our customer service team and send a clear picture of the fault. It'll really help with the investigation and to improve our quality in the future. Thanks Usman

Posted 5 years ago

“Clothes didn’t look the same as in pictures and the sizing was way off... Can’t even be bothered to return them :D”

Helpful Report

Posted 5 years ago

Hey Ella, Sorry to hear your threads weren't on point. I'll pass over your feedback to our website team, so they can work to reduce the impact of studio lighting and make the images more representative. We don't offer free returns from all countries, so you may need to pay to return any unsuitable items. Thanks Usman

Posted 5 years ago

“My order was all screwed up. I order size 12 in dress and receive size 16. I order size 9 and 8 in shoes I was send a size 7 and 6. To top it off a had to pay $5 to return an order that they mess up on. Will never ever order not even a candy from this site. Terrible”

Helpful Report

Posted 5 years ago

Hey Shawn, Sorry for the confusion over our sizing. As we're a UK based company, all our items are labelled in UK sizes, however, this would be equivalent to the local size ordered. You can view the size guide here - https://www.prettylittlething.com/size-guide We don't offer free returns, however, we do offer a low cost returns process through our website. Thanks Usman

Posted 5 years ago

“It’s been 3 weeks and I still haven’t received my items”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order hasn't landed with you yet. I've taken a look into this for you and the order was held up in the couriers depot. We're looking into this with them and the tracking has started to update again. We're working to get this delivered as soon as possible. Thanks for your patience whilst we get this sorted. Thanks Usman

Posted 5 years ago

“Everything sent to me was the wrong size !”

Helpful Report

Posted 5 years ago

Hey, Sorry for the confusion over the sizing. As we're a UK based website, all our items are labelled in UK sizes, however, this would be the equivalent to the local size you ordered. You can view our size guide here - https://www.prettylittlething.com/size-guide If the items still don't fit, you can return for a low cost fee, through our returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing Thanks Usman

Posted 5 years ago

“It’s been 3 weeks and I have yet to receive my order and stopped getting updates 2 weeks ago.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order hasn't landed with you yet. I can see you've been in touch with our customer service team and they're investigating with the courier. If you don't receive an update on your order by February 13th, please let us know and we can look into this further. Thanks Usman

Posted 5 years ago

“the process of returns is very hard they still have not gotten back to me i recieved items that were the wrong size wanted to return them but cant due to the process plus you have to pay to return the items”

Helpful Report

Posted 5 years ago

Hey Denisha, Sorry to hear you've having trouble returning the items back to us and not had a reply yet. If you've sent us an email through the website, we aim to reply withing 24 hours. Please log your returns via our low cost returns portal here - https://usprettylittlething.intelligentreturns.net/main/landing You would need to pay to return, as we don't offer free returns in all countries, however, we try to keep the costs as low as possible. As we're a UK based website, all out items will be labelled in UK sizes, however, this would be equivalent to the local size you ordered on site. You can view our size guide here - https://www.prettylittlething.com/size-guide Thanks Usman

Posted 5 years ago

“Second time ordering! Second time having to go through the lengthy process to get a refund for a faulty item.”

Helpful Report

Posted 5 years ago

Hey Lae, Sorry to hear your threads weren't on point. Please could you reach out to our customer service via our social media help pages and send them a private message with your order number and a clear picture of the fault. They'll be able to get this sorted for you ASAP. If you've already returned the item, we would need to allow time for the returns to be delivered to our warehouse, processed and logged by our warehouse before a refund is processed to the original payment method. Thanks Usman

Posted 5 years ago

“Poor quality all around.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your threads weren't on point. Please return them back to us, in line with our returns policy. I've also passed this over to our Quality Control team, so they'll check the stock and pass on any feedback to our suppliers so we can improve on any future stocks. Thanks Usman

Posted 5 years ago

“Nothing was true to size. One of my bikini that I ordered was damaged!”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. We try to stick as close as possible to our size guide, however, it can vary depending on the style, fitting and body shape. You can return any items you don't love for a refund in line with our returns policy. Thanks Usman

Posted 5 years ago

“Bought a zip up Lycra gym jacket, wore it once and the zip broke! Used live chat to contact PLT & they said they’d email to send pics to customer service. Did not receive an email and haven’t heard anything since!!!”

Helpful Report

Posted 5 years ago

Hey Jasmine, Sorry to hear the zip broke. Totally get where you're coming from. I'll send you another email asking for an image of the broken zip, however, if you don't receive it in 24 hours, please reach out to our customer service team via our social media help pages. Thanks Usman

Posted 5 years ago

“I bought a matching set (pants and top) the top was darker than the pants color and i didn’t even bother to return it because i would have to pay out of pocket.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you the set didn't match. I've passed this over to our Quality Control team so they can check the stock and pass on any findings to our buying team so we can get this sorted. We don't offer free returns from all countries, however, we do try to keep the cost as low as possible. You can view the returns section on our website for any low cost returns we can provide - https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 5 years ago

“I got 3 one piece bathing suits and every single once was more like a costume. None were lined the way a swimsuit should be lined in the right areas. Seams were not sewn correctly. Very cheap, thin material. You really do get what you pay for here. Order with those expectations. I'm 150lbs, 5'5, athletic build, S/M top, 4/6 size jeans and i ordered size 10 suits and they are slightly small. Hope this helps.”

Helpful Report

Posted 5 years ago

Hey Hannah, Sorry to hear you didn't love your haul and the sizing wasn't on point. We try to stick to our size guide as much as possible, however, it can vary slightly depending on the style and fitting. As you've mentioned the stitching wasn't on point, please could you drop our customer service team a message with a few pictures of the stitching. This will really help us to investigate with our Quality Control team and pass any feedback over to our suppliers. Thanks Usman

Posted 5 years ago

“They haven’t sent my parcel even though I paid £10 FOR FREE NEXT DAY DELIVERY I ORDERED IT MONDAY FREAK”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear your order hasn't landed with you. I've checked the tracking and the order was delayed at the couriers depot, so it couldn't be put out for delivery as soon as it should have been. We're still working with the courier to find out why it was delayed and what we can do in the future to reduce the chances of this happening again. The order is now showing as being delivered. If you've still not received it, please reach out to our customer service team and they'll be happy to get this sorted for you. Thanks Usman

Posted 5 years ago

“Sorry but I’m not pleased with prettylittlething, they live up to their name because every piece of clothing I ordered was so small and un-stretchy so I couldnt even put it on. And I’m a normal size XS in every other store!! And even their size S is way too small and tight for me. Some of their clothes would only fit a slim child.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't love your haul. We try to keep to our size guide as much as possible, which can be different to other stores. You can view it here - https://www.prettylittlething.com/size-guide Sizing can also vary depending on the style and fitting of the item. Any items you don't love can be returned to us, in line with our returns policy which can be found here - https://www.prettylittlething.com/returns-policy Thanks Usman

Posted 5 years ago

“I rush ordered a dress and i got sent to the wrong house, they took a picture and it was delivered to my neighbors house and when i asked them they said they didn’t have it. I called the delivery company and they said they’ll send another one and that one barely got to me in time for my event and when it did arrive it was damaged!!! the dress had some tassels and they were falling apart and i had to repair the dress at home by sewing the dress together and the tassels in place because it was hours before my event and i couldn’t go get a new dress... i will never shop there again and i will tell everyone about this experience. truly the worst experience ever.”

Helpful Report

Posted 5 years ago

Hey, Sorry to hear you didn't receive the first order and the second dress arrived in this condition. Definitely not what you would expect when you shop with us. I've not been able to locate your order with the deets provided, so if you could reach out to our customer service team via our website or social media help pages, they'll be able to look into this further. Thanks Usman

Posted 5 years ago

“A lot of the shirts I bought were very small but didn’t appear that way in the pictures online (and I even ordered big sizes)...overall very disappointed in my purchase.”

Helpful Report

Posted 5 years ago

Hey Kailea, Sorry to hear the sizing weren't on point. I'll pass on your feedback to our website and studio teams to make sure the images are more representative. You can return any unsuitable items for a refund in line with our returns policy. Once our warehouse process a refund, you'll receive an automated email to confirm the refund. Thanks Usman

Posted 5 years ago

PrettyLittleThing.com is rated 2.6 based on 2,346 reviews