Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dispatched 3 days after it was supposed to arrive - terrible”

Helpful Report

Posted 9 years ago

“Goods expensive, postage expensive and when had to return item had to pay postage fees. Still waiting for refund for item. Cannot contact via telephone as telephone system not working. Rubbish customer service. Will not use ever again. Much better to use Amazon instead where do not have any problems...”

Helpful Report

Posted 9 years ago

Good Morning Andrian, Thank you for your feedback. We're sorry to hear that you feel you have received a poor service from us on this occasion. We can see that you have been corresponding with a member of our team regarding the return of your item, which has not yet been marked as received back at our warehouse. As per our terms and conditions, we do not offer free returns for items which are unwanted. If you would like to discuss this further, please do not hesitate to contact our team on: 0844 2495 007. Our lines are open from 8:30am - 5pm, Mon-Fri. We hope this helps, Prezzybox.

Posted 9 years ago

“Didn't even arrive”

Helpful Report

Posted 9 years ago

Hi Rebecca, Thank you for your email. We're sorry to hear that your item hasn't arrived yet. This was dispatched on 10/05 with Royal Mail. On rare occasions Royal Mail do not leave a card to notify of a missed delivery. We advise checking your local sorting office for this parcel. If you have no luck locating your order, please let our Customer Service team know and we will be more than happy to look into this further for you. Thank you, Prezzybox.

Posted 9 years ago

“Very disappointed with the silver locket it looked like tin and the silver chain seemed damaged Sorry but won't be using your web site again!”

Helpful Report

Posted 9 years ago

Hi Derick, Thank you for your email. We're very sorry to hear that you're unhappy with your item. We have emailed you directly in order to find a resolution for this. Thank you, Prezzybox.

Posted 9 years ago

“After taking my money a money a month ago and 3 or 4 attempts to correct my order I am still waiting for one item. Your service is the worst I have ever experienced in 40 years. I will never endorse your company to anyone ever.”

Helpful Report

Posted 9 years ago

Hi Malcolm, Thank you for your feedback and once again, please allow us to apologise for the issues you've faced with your order. Our team have responded back to your emails in order to resolve this. Your delivery charge has been refunded, along with the cost of your outstanding item, which has now been re-sent for you on a next day delivery service. We hope this helps and once again, please accept our profuse apologies for any inconvenience caused by this and if you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 9 years ago

“My items were purchased on 26/04/16. I was told i'd receive my items in 3-5 working days. Didn't receive my items until 13/05/16. The quality is shocking and the personalization is horrific! For how long i waited for these items and for how much i paid and being told i can't return them i will not be using prezzybox again!”

Helpful Report

Posted 9 years ago

Hi Emma, Thank you for your feedback. We're so sorry to hear that you're unhappy with your items. We have received your email and our team are currently looking into the delay with our suppliers. We will be in touch with you regarding your complaints shortly. Once again, please accept our apologies that you're unhappy with your items. Thank you, Prezzybox.

Posted 9 years ago

“Items didn't arrive when they were ment to, rang up and was put on hold and then after 20 minutes the phone cut off. Sent several emails conplaining. By the time the items eventually got here I didn't even need them as the parties had past. Won't be using again.”

Helpful Report

Posted 9 years ago

Hi Natalie, Thank you for your feedback and once again please accept our apologies that your order was delayed. We have checked our correspondence and we're afraid that we can only see one email from yourself regarding this query, dated 30/04, to which we responded to apologise and offer you a refund of your delivery charge, which was completed the same day. We explained that the delay was caused by a query with your delivery address. Unfortunately, we cannot see any record of having received a phone call from yourself, so we have emailed you directly in order to get some more information regarding this, so that it can be looked into further. Thank you and once again, please accept our apologies that you experienced a delay in receiving your order.

Posted 9 years ago

“where is my order”

Helpful Report

Posted 9 years ago

Good Afternoon, We have responded to your recent email to our team. Your order was dispatched with Royal Mail on 05/05 and is due for arrival between 06/05 - 11/05. Hope this helps!

Posted 9 years ago

“Received my collage photo frame and two of the frames were hanging off. Shocking quality, had to superglue it together as it was a late birthday present for my partner. Will not be using this company again.”

Helpful Report

Posted 9 years ago

Hi Heather, Thank you for your feedback. We're sorry to hear that your item arrived damaged. We would have been more than happy to send a replacement out for you free of charge for this item - We are more than happy to help with any queries, however it does look like we didn't receive notification from yourself to make us aware of this situation so we haven't been able to resolve this issue for you. Once again, sorry that your item arrived damaged.

Posted 9 years ago

“Very disappointed with the service. The parcel was meant to arrive in plenty of time for Mother's Day and still is a no show. When looking at the order tracking it says that the courier was there a few days ago but had "access issues" and just left it at that with no note or phone number to call and organise another time. We didn't have any notification that the parcel didn't arrive to the recipient.”

Helpful Report

Posted 9 years ago

Hi Atar, Thank you for your feedback. We're so sorry to hear that there were problems with your delivery. Unfortunately our couriers experienced access issues to the property, but your order has now been resent on an express delivery service for you. If you have any further issues, please don't hesitate to contact our team. Thank you, Prezzybox.

Posted 9 years ago

“My item the happy birthday banner the a was broken !!!! So couldn't use is for my dads 60th not happy”

Helpful Report

Posted 9 years ago

Hi Jemma, Thank you for your feedback. We're so sorry to hear that one of your items arrived damaged. Unfortunately we can't see any correspondence from you regarding this so we haven't been able to resolve this for you. If you would like for us to look into this further, please contact our team on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 9 years ago

“Order failed to arrive at friends home. Delivery company used were useless and no help at all. Overall, a birthday gift was not given. First time using the site, very disappointed. Contacted customer service, was told I'd get a refund but didn't get told how lot it'd take for money to be returned. Won't be using again.”

Helpful Report

Posted 9 years ago

Good Morning Danielle, Thank you for your feedback. Once again we're sorry to hear that your order didn't arrive. Our refunds take up to 5 working days to appear back in your account. This was actioned for you on 04/05. Hope this helps, Prezzybox.

Posted 9 years ago

“Poor quality imitation of the real thing. I would have returned item but they refuse to refund post/packaging which was already too high to start with.”

Helpful Report

Posted 9 years ago

Good Morning, Thank you for your feedback. We're sorry to hear that you are unhappy with the quality of your item. Unfortunately we only pay returns postage for items which are deemed as faulty or damaged, as per our policy. If you believe the item to be faulty, please contact our team on: csteam@prezzybox.com so that we can look into this further. Thank you, Prezzybox.

Posted 9 years ago

“Made my order 10 days ago and I still don't have it, the prezzybox couriers failed to deliver it to me do they had to pass it on to Royal Mail. Very disappointed.”

Helpful Report

Posted 9 years ago

Hi Lorna, Thank you for your feedback. We have looked into the delay for you - Unfortunately this looks to have been caused by a query with the address. We can see that your order has now been delivered for you on 30/04. If this hasn't been the case, please let us know and we will look into this for you immediately. Hope this helps and once again, please accept our apologies for the delay.

Posted 9 years ago

“never received the garden candle craft kit and I lost £19.95.”

Helpful Report

Posted 9 years ago

Hi Stephen, Thank you for your feedback. We have responded directly to the email which you have sent into our customer service team. Looking at the tracking, your order was delivered on 15/04. We have asked in our correspondence if you have still not been able to locate your order and haven't yet received a response from yourself. Please let us know at your earliest convenience and we can look into this further for you. Thank you, Prezzybox.

Posted 9 years ago

“The product was ordered on Sunday and was not despatched within 24 hours as stated on the site. The item in question also arrived melted. Otherwise I cannot fault the service”

Helpful Report

Posted 9 years ago

Hi Sundit, Thank you for your feedback. We're so sorry to hear that your item arrived melted. We would have been more than happy to arrange for a replacement to be sent to you - If you have any photographs of the melted item, please could you forward them to us at: csteam@prezzybox.com so that we can get this looked into for you? We have also looked at the dispatch date for your item, we do try our best to dispatch all orders within 24 hours, we can see however that your order was delivered within our estimated delivery dates. Hope this helps, Prezzybox.

Posted 9 years ago

“My present wasn't received ????”

Helpful Report

Posted 9 years ago

Hi Sharon, Thank you for your feedback. Your delivery was confirmed on 15/04 by our couriers, so we're sorry to hear that you haven't received this. If you still have not been able to locate your order, please contact our team on: csteam@prezzybox.com and we can look into this further for you. Thank you,

Posted 9 years ago

“it is now aprox 2 weeks ago that i bought this for my sister in law s birthday and as of today 19 th April it still hasnt arrived.”

Helpful Report

Posted 9 years ago

Hi Nicola, Thank you for your feedback. We're sorry to hear that your item hasn't arrived. This was dispatched by our suppliers on 06/04. We have emailed you directly in order to look into this further for you. Thank you, Prezzybox

Posted 9 years ago

“Present took over 5 days to arrive even though I paid for next day delivery . It was only delivered when I prompted about the no delivery.”

Helpful Report

Posted 9 years ago

Hi Rebecca, Thank you for your feedback. We have checked our systems and can see that this has now been resolved with a member of our team. Unfortunately the parcel was delayed in transit due to the fact that the delivery address we received was incorrect and included two different postcodes. We hope you have now received your order and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 9 years ago

“Item is very poor quality and looks cheap.”

Helpful Report

Posted 9 years ago

Hi Chris, Thank you for your email. We're sorry to hear that you're unhappy with your item. We can see that we haven't received any correspondence from you regarding this. Please let us know if you would like to return the item to us for a replacement or a refund and we will send you the appropriate information. Thank you,

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,292 reviews