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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Katie Osgerby
Verified Buyer
“I ordered two gifts from your website and one is yet to arrive. It's been around four weeks. I no longer want this gift as my friends birthdays passed but I would like a refund. It is the rose gold iPhone 5s case featured in the photo.”
Helpful Report
Posted 9 years ago
Hi Katie, Thank you for your email. We're very sorry to see that an item hasn't arrived for you. We have checked our systems however and we're unable to see any previous correspondence from you regarding this. We have emailed you directly in order to resolve this issue for you. Once again, please accept our sincerest apologies that an item is outstanding and we look forward to finding a satisfactory resolution for you. Thank you,
Posted 9 years ago
Beth Morris
Verified Buyer
“I ordered a present on the 3rd September as our anniversary was only a week away, and as the delivery days state 3-5 working days I thought I'd be ok, however it's nearly 2 weeks later and I'm still waiting.”
Helpful Report
Posted 9 years ago
Tracy Wicklow
Verified Buyer
“Products were not the quality I expected”
Helpful Report
Posted 9 years ago
Lisa Jean Li Lau
Verified Buyer
“The controller was so tiny and the games were so old that anyone barely knew how to play and I had to buy a freaking adapter which costed my 9 pounds as I did not know it couldn't be plugged into a TV. Also, the games were so slow!”
Helpful Report
Posted 9 years ago
Roddy Mckay
Verified Buyer
“Was told a date of delivery but was over a week late and wen arrived was personalised wrong!!”
Helpful Report
Posted 9 years ago
John Ross
Verified Buyer
“Item was dispatched 31/08/16 still not delivered to date. Was ordered as a surprise but never turned up as promised”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Item I ordered for a gift was unavailable, special newspaper advertised that thousands in stock but the date and year I wanted sadly wasn't which was disappointing customer services however were very apologetic in their emails”
Helpful Report
Posted 9 years ago
Shauni Armit
Verified Buyer
“I still haven't received my package”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“What I received looked nothing like the picture. Pretty disappointing.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“The packaging was destroyed. My order came in a box that looked like it had been broken. All wrapping inside was messy too. Home fragrance came with broken sticks! And I'm still waiting for the last bit of my order. Such a fun website but I am hugely disappointed and won't be recommending this company to friends.”
Helpful Report
Posted 9 years ago
Claire Hendy
Verified Buyer
“Prezzie has still not been received - very disappointed”
Helpful Report
Posted 9 years ago
Julie Collier
Verified Buyer
“First we were sent the wrong item, then the correct item was delivered to some one else a few roads along who very kindly brought it to me as it had express delivery written on it so they knew we needed it in a hurry. A card had been put through their door to say that it had been put in their garage but they said they don't have a garage and found it in their words"abandoned in their front garden"”
Helpful Report
Posted 9 years ago
Colin Benson
Verified Buyer
“Only works very erratically”
Helpful Report
Posted 9 years ago
Emma Ashby
Verified Buyer
“Nothing went wrong just not very good!”
Helpful Report
Posted 9 years ago
Angela Russell
Verified Buyer
“I put the salt into the container and tried to put the stopper in and it fell into the container. It took ages to get the stopper out and so I have had to put some plastic around it to stop it falling in”
Helpful Report
Posted 9 years ago
Sarah Lupton
Verified Buyer
“I am still waiting after a week for a returns label as the quality of the product was very bad”
Helpful Report
Posted 9 years ago
WILLIAM HALLIDAY
Verified Buyer
“this company is the worst ex of my life ,no return calls , that's even if you can contact them ,was promised ,my delivery would be ,in a couple off days ,, it took 10 days , no apology ,or anything from them DON'T TOUCH”
Helpful Report
Posted 9 years ago
Thank you for your comments. We have not received any phone calls from yourself but we did receive an email, which, we answered within an hour of receipt. You also acknowledged receipt of this email. Your order was dispatched within the time period estimated but we cannot apologise enough if you have been disappointed with the service you have received.
Posted 9 years ago
David Hodkinson
Verified Buyer
“Very poor tried to charge me extra after purchase never use again”
Helpful Report
Posted 9 years ago
We are sorry to hear that you are disappointed with the service you received. We do state on the product description of the item you ordered that there is a surcharge for notable dates and Sundays. As you opted not to pay for the special date item you ordered we then arranged for a full refund that day. Once again we apologise if you have been disappointed.
Posted 9 years ago
Leanne Gallacher
Verified Buyer
“Ordered a £60 personalised gift on the 14th July for my mum and dads anniversary on the 20th July it's now the 30th and I still haven't received it!”
Helpful Report
Posted 9 years ago
Kelly Bowen
Verified Buyer
“I still have not received my order! I ordered a personalised cup to be delivered by the 20th July; as I work in a school I ordered it to be delivered there - it is now the summer holidays and consequently I cannot access the school. I sent a message informing the company of this and asked for an address change which has not been responded to. The track order facility on the website is not working so I am really left in the dark about the whereabouts of my order! As it part of a present for a week ago suffice to say I am very disappointed.”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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