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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Zoe Harris
Verified Buyer
“My item arrived squashed and the box had been ripped open. I contacted customer service who told me they would pay for postage to return the item and would send another out ASAP however neither of these happened and as the item was for a secret santa gift I had to rush at the last minute to get another gift. Complete waste of money.”
Helpful Report
Posted 8 years ago
Hi Zoe, Thank you for your email. We're sorry to hear that you've not received your replacement. We have contacted you directly in order to resolve this for you. Once again, please accept our apologies for any inconvenience caused.
Posted 8 years ago
Alison Greenwood
Verified Buyer
“i ORDERED A PERSONALISED SHOT GLASS FOR MY NIECES 18TH BIRTHDAY BUT WHEN IT CAM IT WAS SPELT WRONG IT WAS SPELT MLA INSTEAD MIA I Was very disappointed”
Helpful Report
Posted 8 years ago
Hi Alison, Thank you for your email. We have checked and we're not able to see any previous correspondence from yourself to make us aware of this. Unfortunately, the personalisation which was input by yourself is exactly what has been printed on the glass. We do ask that all personalisations are double checked before submitting an order to avoid disappointment. Please contact our team on: csteam@prezzybox.com if you would like a speak to a member of our team regarding a replacement. Thank you, Prezzybox.
Posted 8 years ago
Pamela Robinson
Verified Buyer
“I am still waiting for my order that I was told would be delivered 15/11/2016 -17/11/2016. I was not given any information to say that the item was actually out of stock until I rang to chase up the order. I am very disappointed with the service and will not be using prezzybox again or recommending them to anybody.”
Helpful Report
Posted 8 years ago
Hi Pamela, Thank you for your feedback and we're so sorry to hear that this has happened. Unfortunately it seems as though there has been a slight delay in receiving our stock of this item. Please rest assured that this will be dispatched to you as soon as possible. As an apology for the delay, we have also refunded your delivery charge today for you. Hope this helps and once again, please accept our apologies for the delay.
Posted 8 years ago
Bronek Stirling
Verified Buyer
“I ordered a heated back & seat massager for my big sisters 50th birthday (placed order on 11/11/16). I paid £9.95 to have it delivered before 12pm on 15/11/16 (my sisters birthday) - it hadn't been delivered by this time so I made a complaint at the back of 1pm, I was advised it would be chased up with the courier - over two hours later I was still waiting on being updated so I made another complaint , to which I was advised I would be contacted once there was an update. I was contacted on Wed afternoon to say another one had been dispatched express, this was then not delivered till the back of 5pm on the Thursday night - over two days late. I have had no offer of a refund on the £9.95 I paid for a service which was not given, nor have I been offered any recompense for the service I received - it was lucky I had another present for my sister or I would have been at her house empty handed. Frankly I would have given 0 stars apart from the fact that Claudia who took over my complaint dispatched another and got it delivered eventually. So, not too impressed overall.”
Helpful Report
Posted 8 years ago
Phoebe Doel
Verified Buyer
“Awful shopping experience still yet to receive my item.”
Helpful Report
Posted 8 years ago
Laura Lewis
Verified Buyer
“The order form did not state that you need to add the "'s" or "of" to the personalisation. It''s stated briefly in brackets separately from the order form, but you wouldn't necessarily spot it. Now i'm being told i'll need to pay to have it rectified. Disappointing.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“The toy that I purchased is very bad quality and probably will only last a few days. Very disappointed.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I haven't received any of my items and I have message the team and still have not got a reply.”
Helpful Report
Posted 8 years ago
Nicola Williams
Verified Buyer
“Damaged item received and after sending a photo still no reply about a replacement.”
Helpful Report
Posted 8 years ago
Leonardo Miguel Osinaga Torrejon
Verified Buyer
“Horrible experience! Still I am waiting for my order to arrive! It's being more than 1 week now. I will never but nothing from here again.”
Helpful Report
Posted 8 years ago
Sarah Debenham
Verified Buyer
“Am still awaiting several gifts. It keeps saying i am not registered, yet sent feedback form???? I would like to know where approx 6-8 parcels are.”
Helpful Report
Posted 8 years ago
Sam Hepple
Verified Buyer
“The delivery was appalling. It was attempted on 4 different days and 3 of those I was in all day waiting for it. No cards were out through the door either.”
Helpful Report
Posted 8 years ago
Jordan Crew
Verified Buyer
“I ordered 2 items, first was the marshmallow spread which was burst at the lid. Second was the rose bath lights, only one of the three work”
Helpful Report
Posted 8 years ago
Pat Stride
Verified Buyer
“The item was very poor quality, so poor I thought it wasn't in the box. It looked like a cardboard insert that is used for games etc. The lights you buy in any pound shop and the so cAlled bar sign was a piece of cardboard with holes in it to push the lights through costing £18 more if they don't refund the postage costing £5. I can't download a photo as I returned it today”
Helpful Report
Posted 8 years ago
Joana Pereira
Verified Buyer
“I didnt received what i ordered”
Helpful Report
Posted 8 years ago
Lynne Dalby
Verified Buyer
“Very disappointed. Website photo misleading and item overpriced.”
Helpful Report
Posted 8 years ago
Hi Lynne, Thank you for your feedback and we're sorry to hear that you're unhappy with your items. We do give accurate item dimensions in the descriptions for all of our products and advise that these are checked before purchase. If you would like to return any of the items to us for a refund as they are unsuitable, please contact our customer service team who will be happy to help. Thank you, Prezzybox.
Posted 8 years ago
Tracy Gourlay
Verified Buyer
“Awaiting full refund on a damaged box. My emails all getting ignored. Disgusting service”
Helpful Report
Posted 8 years ago
Peter Downes
Verified Buyer
“WHERE IS THE PRODUCT!!! Having paid for the"Melting clock" it would be nice to have it delivered. Just goes to show you have no idea when or if the products you sell have been delivered. I now need to contact PayPal to recover payment.”
Helpful Report
Posted 8 years ago
Katie Binks
Verified Buyer
“I ordered a gift on the 21st of October which was expected to arrive the 25th to 27th, it is now the 31st and I still haven't recieved it and I need it by tomorrow as it is a gift. I emailed to enquire about the progress of the delivery on the 29th but have still had no reply from anyone.”
Helpful Report
Posted 8 years ago
Alice Gaffney
Verified Buyer
“Very dissatisfied with the delivery time”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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