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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Hannah Baker
Verified Buyer
“I didn't receive my order when expected or refund”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Item wasnt delivered when i was told it would be so i emailed customer services but didnt get a response so i rang & was told someone would call me back, they didnt. So i rang again & was told the item would be with me next day. it wasnt, so rang again & finally received the item 6 days after it was due”
Helpful Report
Posted 8 years ago
Changing Default Font Sizes
Verified Buyer
“25 characters but only enough for merry chri and I emailed straight after I got the confirmation. So now I have a totally useless present. Thanks”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Placed an order for the pac-man mug on 04/12/16, was informed the delivery will be between the 6th and 8th Dec which I was fine with. However, the delivery never arrived within the specified date and I had to purchase another item from Argos for the secret Santa at work.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Ordered on the 3rd of December, today is the 14th and I still haven't received my item despite paying nearly £4 for delivery.”
Helpful Report
Posted 8 years ago
Mercedes Males
Verified Buyer
“Tracking was never up to date, delivery was poor and package is missing. Personalised items came with the wrong name printed. Service overall was very poor which is a shame as the products on the site look good. Would not recommend this to anyone”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Ordered on the 3rd of December for my Mums Birthday. Expected delivery to arrive on 7th as said between 7th and 12th. It is now the 14th and still it has not arrived!”
Helpful Report
Posted 8 years ago
Suleyman Ali
Verified Buyer
“I still haven't got my item and is been over a week”
Helpful Report
Posted 8 years ago
Ryan Mackey
Verified Buyer
“The book which i recieved is in poor condition, this is intended as a present and the condition is similar to that of a used item. The edge's of the front and back cover are scuffed and are peeling off - i would imagine damage caused during packaging, not delivery as the delivery box was in perfect condition to be fair”
Helpful Report
Posted 8 years ago
Shannon Lewis
Verified Buyer
“My item never came. And when I called to find out what was going on, the only solution was always "wait, it's been sent" or "check the sorting office"”
Helpful Report
Posted 8 years ago
Duncan Garbett
Verified Buyer
“I can't give a review because I am still waiting on the order and a response to you asking what's happened?”
Helpful Report
Posted 8 years ago
Fenella M Bramwell
Verified Buyer
“I placed the order on 1st december, and am still waiting for delivery (11th December). I have missed one secret santa, and missed a second secret santa so would like to cancel the order please. Thanks, Fenella Bramwell”
Helpful Report
Posted 8 years ago
Peter Nicholas
Verified Buyer
“Item arrived damaged and despite email to request replacement or refund, I never heard back. Very disappointed.”
Helpful Report
Posted 8 years ago
Christine Winstanley
Verified Buyer
“Goods damaged due to poor packaging”
Helpful Report
Posted 8 years ago
Laura Connelly
Verified Buyer
“I have used you before as live in Australia and have usually found your service to be good, ordering for family, however on this occasion my sister's birthday present ordered in plenty of time took an unusually long time to be delivered and thus I am extremely unhappy as this was way outside the specified time and she received her present very late. Not happy ! Will reconsider using your services again.”
Helpful Report
Posted 8 years ago
Clare Waey
Verified Buyer
“we ordered an electronic item for our daughters birthday on 9th Dec, when we tried too use it it would not work due to it being faulty. One very disappointed daughter!!!!! Wow had to drive to our nearest Argos store to purchase a replacement that day. I have returned the item free postage but i bet we will not get refunded the postage we paid to have this faulty item delivered in the first place. We will wait and see.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“My purchase was faulty and terrible quality.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Item sent with wrong spelling even though I had emailled to correct and was told it would be corrected”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“My package went missing and women was very rude and put the phone down on me when i phoned her up asking about it”
Helpful Report
Posted 8 years ago
Susan Wood
Verified Buyer
“My goods have still not arrived! Estimated delivery was 2nd Dec.. I still have not received email that shows me how to track my goods... I'm not very happy.”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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