Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Tiffany Meadowcroft
Verified Buyer
“I'll tell you what's wrong I still haven't received my parcel. I have sent to emails to you complaining and left time 4 days time for you and still had no reply from you I'm really unhappy about this!!”
Helpful Report
Posted 8 years ago
Michelle Thomson
Verified Buyer
“Despite ordering nine days before I needed the item, it took a ridiculous ten days to arrive, and I had to buy a replacement present at the last minute. When it did arrive it was dumped on my front door mat, in full view of the street. I would not use Prezziebox again not recommend it.”
Helpful Report
Posted 8 years ago
Jack Spencer
Verified Buyer
“Order never came awful service. Very disappointed”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Christmas present ordered did not arrive. after a week I contact prezzie box by email as no one ever answered their customer service number. After 2 days I had an email to say my parcel had been damaged in the post so was delivered,(thanks for letting me know!) They asked if I wanted replacement or refund (think they should have automatically sent another rather than wasting time emailing!. I replied to email asking for refund. After another week I contacted them again as I have not received my refund. I am still waiting for it! My experience therefore is once you have paid that don't care about you as a customer. If I had not contacted them I would still be waiting for my gift to arrive. Very poor customer service! which I expect they will blame on being busy at xmas, but if you cannot provide the service or goods do not advertise you can! This is a busy time of year for all retailers! and I still do not have my money back yet!”
Helpful Report
Posted 8 years ago
Alex Ross
Verified Buyer
“I ordered my gift over a week ago and I have not had my delivery. It is simply a joke!!!”
Helpful Report
Posted 8 years ago
Cara Bell
Verified Buyer
“My order has still not arrived 10 days after ordering.”
Helpful Report
Posted 8 years ago
Claire Robb
Verified Buyer
“It hasn't even arrived yet. No idea when it'll get here. 'Should be a few more days'. Money went out on time. Customer service takes ages to reply.”
Helpful Report
Posted 8 years ago
Roger Carraher
Verified Buyer
“I purchased the jewellery stand, marble base, copper stand. It came with a chip in the marble, I cleaned the base of dirt, the stand looked cheap, mottled. Not something you want to give your wife as a stocking filler. It was in the skip in Bridgwater recycling that day. I will wrap the holders for the night lights I have bought, and hold by breath when she opens it. What a waste of time.”
Helpful Report
Posted 8 years ago
Leigh Darrock
Verified Buyer
“My parcel was marked as delivered yet I have not received it and have had no response to either of the two emails I sent asking about it.”
Helpful Report
Posted 8 years ago
Sarah Wood
Verified Buyer
“Dreadful. Product hasn't arrived and my emails are being ignored.”
Helpful Report
Posted 8 years ago
Luke Thompson
Verified Buyer
“The item turned up broken, it was only a £7 item so not worth the hassle of sending back... very disappointed as it was just before Christmas though”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Took ages to arrive and when it did arrive it was broken! Too close to Christmas to send back and hope to receive a new one in time and for how much it cost. Really not satisfied with your service”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Has not been delivered yet, order just over a week ago!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Terrible !!! Gifts were supposed to be delivered by Saturday and they weren't even dispatched !! A week later and they are still not delivered !!!”
Helpful Report
Posted 8 years ago
Katy Hughes
Verified Buyer
“My order was lost but only got sent a new one due to me chasing the order. Very disappointed as order was required for today for an early family Christmas party”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“After 2 plus weeks still not received order”
Helpful Report
Posted 8 years ago
Julia Brent
Verified Buyer
“Was really pleased with the wood photo box untill I came to put pictures in it and it fallen to pieces in my hand :( not a great Christmas present any more!”
Helpful Report
Posted 8 years ago
Neil MacGregor
Verified Buyer
“I've not received my order”
Helpful Report
Posted 8 years ago
Daniel Mazurowski
Verified Buyer
“delivery...”
Helpful Report
Posted 8 years ago
Karl McKaigue
Verified Buyer
“My order has yet to arrive”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request