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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nicola Sadler
Verified Buyer
“Being asked to write a review on a product I haven't yet received!!!”
Helpful Report
Posted 8 years ago
Hi Nicola, Thank you for your feedback. We're so sorry to hear that your order hasn't arrived with you yet. We have checked our systems and can see that a member of our customer service team is currently looking into this issue for you at the moment and is striving to find a satisfactory resolution for you. Once again, please accept our sincerest apologies for any inconvenience caused by this and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Natasha Whitwell
Verified Buyer
“Everything! I could not order online as it only worked in chrome not IE, billing page froze multiple times, then I was told (politely) to just try again.. eventually (6th) attempt I got the order through, but then the order was not dispatched, Chased up as no receipt of my gifts, and told postcode was not recognised - when was anyone going to tell me that proactively? You already had my money? Turns out I had put an O instead of a zero... rectified that and told dispatched on 19th Oct - STILL not there today 21st..... - and then one of my items was placed on back order as no longer available! I wouldn't mid but your head office is in WARKS where the dispatch address is, which is one reason why I have used you guys I the past as I live in Australia! I can only hope that a) the gifts eventually get there as I paid delivery to get them there by 16th for her birthday and 2 the back order arrives - not happy Jan ... hope you take this feedback on board, Thanks”
Helpful Report
Posted 8 years ago
Linda Kempster
Verified Buyer
“Ordered 3personalised cosmetic purses absolute rubbish the front personalised cover velcros on and even the Velcro tabs are not straight can't be returned because they are personalised certainly won't be giving them as xmas presents will be putting them in bin would never use this company again”
Helpful Report
Posted 8 years ago
Hi Linda, Thank you for your feedback. We're really sorry to hear that you're unhappy with your items. As per our policy, we cannot offer a refund for personalised items, unless deemed faulty or damaged. However we would have been happy to request a photograph of the products from yourself to forward onto our suppliers, who would have looked into this for you further. We advise contacting our customer service team as soon as possible if you are dissatisfied with your products in any way - we're happy to help and will always strive to find a satisfactory resolution for our customers. Thank you, Prezzybox.
Posted 8 years ago
Matthew Gill
Verified Buyer
“Haven't got my gift yet”
Helpful Report
Posted 8 years ago
Hi Matthew, Thank you for your feedback. We can see that our customer service team has provided you with a tracking number for your order and that it has now arrived with you. If you have any other queries or concerns, please don't hesitate to contact us. Thank you,
Posted 8 years ago
Selina Norfolk
Verified Buyer
“My goods have not arrived. Pretty box are very slow in getting back to me regarding what is going on. Matters are not helped by the fact that the only contact number they have is 0844 which is expensive to dial from land-line and mobile alike.”
Helpful Report
Posted 8 years ago
Hi Selina, Thank you for your email and we're sorry to hear that you're unhappy with the service you have received on this occasion. We have checked and can see that a member of our customer service team has been dealing with your query directly and this issue now looks to have been resolved. If this hasn't been the case, please let our customer services team on: csteam@prezzybox.com and we can look into this further for you. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“Delivery was fast, but I was very disappointed with the quality of the tin the pen & pencil came in. It was dented in the middle, wasn't able to close & looked unprofessional, cheap & unimpressive. Ended up ordering a better one elsewhere.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback and we're sorry to hear that you're unhappy with your order. We have checked our systems however and we're not able to see any previous correspondence from yourself to make us aware of this, so unfortunately, we haven't been able to look into this for you. Please contact our team on: csteam@prezzybox.com and we would be more than happy to look into this for you. Thank you, Prezzybox.
Posted 8 years ago
Baran Bolat
Verified Buyer
“The box was way too small. It could be better if it was a little bigger”
Helpful Report
Posted 8 years ago
Hi Baran, Thank you for your email. We're sorry to hear that you're unhappy with your item. We do provide dimensions for all of our products on the website, which we do advise double checking before purchase to avoid any disappointment. Thank you, Prezzybox.
Posted 8 years ago
Chris Peace
Verified Buyer
“I thought the price was a bit high in the first place but had hoped the quality would make up for it, such a let down. The overall quality is very poor and it's not even dish washer safe and it was quite dirty on opening the packaging. I won't be using the site again or recommending to anyone.”
Helpful Report
Posted 8 years ago
Hi Chris, Thank you for your feedback and we're sorry to hear that you're unhappy with your order. We have checked our systems however and we're not able to see any previous correspondence from yourself to make us aware of this, so unfortunately, we haven't been able to look into this for you. Please contact our team on: csteam@prezzybox.com and we would be more than happy to look into this for you. Thank you, Prezzybox.
Posted 8 years ago
Jenna Bulger
Verified Buyer
“Personalisation instructions of an item were misleading and ambiguous, item arrived wrong and very unhelpful/unempathetic team refused to accept that the fault of the may be theirs. Will not use again”
Helpful Report
Posted 8 years ago
Hi Jenna, Thank you for your feedback and we're sorry to hear that you're not happy with the service we have provided on this occasion. Unfortunately, we couldn't offer a free of charge replacement, as your product was personalised as you requested. We did offer you a replacement at cost price, but unfortunately as per our policy, we are unable to offer this free of charge. If you have any other queries or concerns, please don't hesitate to contact us.
Posted 8 years ago
Anonymous
Verified Buyer
“Promised delivery for 5th-7th and still waiting on 13th.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We're so sorry to hear that there was a delay in receiving your product. We can see that a member of our team has arranged for a replacement to be sent on an express service for you, which has now been delivered. We sincerely hope this is the case, however, if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Karen Freeman
Verified Buyer
“I ordered a personalised pen for a really close work colleague. It arrived and I was so disappointed to see the engraving on it was incorrect. When I contacted you regarding this you informed me it was in fact my fault. The website allowed me to complete the sentence but then obviously chopped the last letter off. I was unable to give the gift to my friend and will not recommend your website to anyone. I think it's stupid you don't verify your orders. Especially personalised ones.”
Helpful Report
Posted 8 years ago
Hi Karen, Thank you for your feedback and we're sorry you feel let down by the service. Unfortunately, the personalisation we received from yourself was incomplete. We do advise for all personalised products that personalisations are double checked as unfortunately, due to the amount of orders we receive, we are not able to manually do this ourselves. We can see that our customer service team have offered you a cost price replacement as a gesture of good will. Thank you, Prezzybox.
Posted 8 years ago
Steven Ratan Singh
Verified Buyer
“I ordered the following product for my best friends 40th birthday and was hoping to have it so I could give it to her on the 1st Oct and now today is the 10th Oct and I am still waiting for the product!!! Very Poor Service Order Invoice Order Number: 101368974 Invoice Date: 19/09/2016 20:25:00 Billing Details: Steven Ratan Singh 12 Park Road Kirkham Preston Lancashire GB PR4 2BJ Delivery Details: Steven Singh 24 Low Moor Road Blackpool Lancashire GB FY2 0PG Delivery 1 - These gifts are shipped directly from an external supplier: Product Quantity Price Personalised Cupcake Tea Cup & Saucer Recipient's name: Vivien Westwood Message line 1: Happy 40th Birthday Message line 2: Lots of Love Steve 1 £12.95 Dispatch Method 3-5 Days (estimated arrival:26/09 - 29/09) Order Total: £16.90 Payment Details: Subtotal (excl VAT): £14.09 VAT Amount: £2.81 Voucher Payment: £0.00 Delivery £3.95 Total Payment: £16.90”
Helpful Report
Posted 8 years ago
Hi Stephen, Thank you for your feedback. We're so sorry to hear of the issues you've faced with your order. We can see that this issue has now been resolved by our customer service team and we sincerely hope you have now received your item. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“Still waiting for order Still waiting for an email to confirm when order will be sent”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback and please allow us to apologise that your order was delayed. We can see that this issue has now been resolved by our customer service team and we sincerely hope that you have now received your item. If you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Tom George
Verified Buyer
“The shoes I brought were broken and werent sewn properly.”
Helpful Report
Posted 8 years ago
Hi Tom, Thank you for your feedback. We're so sorry to hear that this has happened. We can see that a replacement has been issued for the boots now, so we sincerely hope they have arrived for you. Please accept our sincerest apologies once again for any inconvenience caused by this. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“Prezzybox were unable to deliver the product they advertised which I ordered. They took payment then I had to wait for three days for a refund.”
Helpful Report
Posted 8 years ago
Good Afternoon, Thank you for your feedback. We're so sorry to hear that your order couldn't be fulfilled. As our Personalised Newspapers come directly from an external supplier, we are not able to inform our customers before the order has been placed whether the date you require will be available. We can see that your order was refunded as soon as you requested cancellation of the order - This transaction can however take up to 5 working days to appear back into your account. Once again, please accept our apologies and if you have any other queries or concerns, please don't hesitate to contact us.
Posted 8 years ago
Jenny Farmakis
Verified Buyer
“Prior to ordering my product, I wasn't told the order would take up to ten days to arrive! I was told 3-5 working days. Only after I placed the order, I was then told it can take up ten days - 3-5 in production and then 3-5 to despatch. I would not have ordered this had I known that as I needed this gift sooner! I then accepted the fact unfortunate it would be with me between 23rd-28th September and its now 1st October and I still don't have it! I've never ordered anything that's taken so long to arrive and doubt I will purchase off you again”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“i never received my order and still waiting..... update on my review: The 3rd party company did post the item on time. The courier couldn't find the address and sent the item back. Then i hear nothing. After sending an email and calling, a very nice customer service employee did help me and arranged for the item to be sent urgently. Sadly the item didn't arrive in time for the house warming party but they love it and from the pictures it does look great. But 1 star for the non delivery and lateness. but i would give full marks for the customer service and product in the end.”
Helpful Report
Posted 8 years ago
Geoffrey Smith
Verified Buyer
“product does not work”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Advert was misleading”
Helpful Report
Posted 9 years ago
Good Afternoon, Thank you for your feedback and we're sorry to hear that you feel this way. In order for us to look into this for you, please could you email our customer service team on: csteam@prezzybox.com with some further information? Thank you,
Posted 9 years ago
Anonymous
Verified Buyer
“The item was overpriced”
Helpful Report
Posted 9 years ago
Good Afternoon, Thank you for your feedback. We're sorry to hear that you feel this item is overpriced - we have received an abundance of positive feedback for this product in the past. If you have any further feedback or comments regarding the product itself, please feel free to email our team on: csteam@prezzybox.com and we can look into this further for you. Thank you,
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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