Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My gift was ordered on the 29th Feb for delivery by the 3rd (latest), so all good for Mothers day. The present had still not arrived. I have called to expedite and first of all got an answering machine staying you had a problem do someone would call me back - they never did. So I called again and spoke to a lady who was investigating and would call me back - I am still waiting. Not impressed.”

Helpful Report

Posted 9 years ago

“Ordered my Mother's Day present a wk before arrived in time but wrong item recieved then expect you to print your own returns label off . And still waiting for them to send me one out a week later .”

Helpful Report

Posted 9 years ago

“I ordered a gift for my Mum to be delivered by Mothers Day. After receiving an email I would get it within 4 working days I received nothing. When I rang on the 5th day I was told it was not in stock and I 'should have been told' I was not called or emailed to be informed and nothing was offered to apologise for wasting my time. I am heavily pregnant and getting out of the house is not easy so I was relying on this service and feel extremely let down. I will not be using this service again and would not recommend it to anyone.”

Helpful Report

Posted 9 years ago

Hi Tiffany, Thank you for your feedback. Once again, we cannot apologise enough that your item was out of stock. Unfortunately, if the stock of an item is low and more than one order is placed at the same time, it can cause a slight crossover in our stock levels. Once again, we cannot apologise enough for this. We can see that your order has been cancelled and refunded in full for you and the funds should be back with you any day now. Thank you, Prezzybox.

Posted 9 years ago

“present was lost which was really unhelpful as i had to go and get an alternative. the communication from the company however was very good and a replacement has been arranged.”

Helpful Report

Posted 9 years ago

Hi Brenda, Thank you for your feedback. We're so sorry that your present was lost in transit. We are glad to hear, however that our team was helpful and arranged for your replacement, which we sincerely hope has now reached you. If you have any other queries, please don't hesitate to contact us on: csteam@prezzybox.com, or through our 'Contact Us' form on the website. Thank you, Prezzybox.

Posted 9 years ago

“The goods never arrived. Ordered well in advance of Mother's Day. Chased the order via the website after tracking showed delivery attempted three times and failed. I work from home so that is a fabrication, no "sorry we missed cards" delivered so again no proof of attempts. I phoned twice, both times assured me it would arrive. Poor ability to track goods and give meaningful idea of whereabouts. No real empathy shown on the phone or via messages. No attempt to follow up or showing any real care. This was my wife's first Mother's Day with our 5 month old, totally ruined thanks to Prezzybox. I usually use Amazon or Not on the high street but your range was better, pointless if you can't back that up with the service. I won't be using you again and will stick with a more reliable provider. I'll be sure to share my experience on social media and warn others not to waste their time and money on a shoddy uncaring company”

Helpful Report

Posted 9 years ago

Hi Jonathan, Thank you for your feedback. We're sorry to hear that you feel you have received a bad service on this occasion. We are sorry that your original delivery didn't make it to you, this complaint has been raised with our warehouse and our couriers, My Hermes. Upon hearing of the failed delivery from yourself, our team immediately dispatched a second parcel on a tracked Parcel Force service, for which you were provided the tracking number and as much information as our team was able to provide, giving that your item was dispatched that same morning and the tracking had not updated. We can see that a member of our team is still dealing with your query and hope that this issue is resolved in a timely and satisfactory manner. Thank you, Prezzybox.

Posted 9 years ago

“Am still waiting for book to arrive - my fathers 80th birthday was 4 days ago -no present!! Also only an answer machine when I try to call. No reply to my messages. Also no one has answered either of my 2 emails. Very dissatisfied so far .”

Helpful Report

Posted 9 years ago

Hi Monica, Thank you for your feedback. We're sorry to hear that your item hasn't arrived yet. I can see that a member of our team is currently dealing with your query - We can see that the original email was sent to us after our closing hours on Friday and this was picked up first thing on Monday morning. Your item was dispatched from our suppliers on 26/02 with Royal Mail and we have advised checking with your local sorting office for the delivery. Thank you, Prezzybox.

Posted 9 years ago

“Another website that deliberately superimpose the size of the item your buying! Overpriced and will not use again”

Helpful Report

Posted 9 years ago

Hi Stephen, Thank you for your feedback. We're sorry to hear that you're unhappy with the item, however, we do provide the dimensions for all products we sell in the description sections of our website. If you feel that the item you have ordered is not the same dimension as that shown on our website, please let us know so that we can look into this. Thank you, Prezzybox.

Posted 9 years ago

“That amount of money for a gift the size of your hand. Pure rip off. Never again”

Helpful Report

Posted 9 years ago

Hi Michael, Thank you for your feedback. We're sorry to hear that you're disappointed with the size of your item. We do however offer the dimensions for all of our products in the description sections on our website. Thank you, Prezzybox.

Posted 9 years ago

“I was told that my item would be delivered the between 15-17 February and it still has not arrived or even been dispatched. This was a birthday gift that has not arrived in time.”

Helpful Report

Posted 9 years ago

“I ordered a product express delivery for a present. It never came and I called back 5 days later to be told the product wasn't in stock. This was the first I heard of this, the website let me buy it still and I never got an email telling me this after. I only got a refund when I asked. If I hadn't of called to chase I would never have got the product and never have received a refund. Very poor. And as a result I was left in an awkward position with no gift to give when I needed.”

Helpful Report

Posted 9 years ago

“Very disappointed!!!. I ordered a weekend break for Valentine's present but I never received the e-voucher. I sent a query and I'm still waiting on a further response. Last I heard back was 11th Feb. Not good at all.”

Helpful Report

Posted 9 years ago

Hi Pamela, Thank you for your feedback. We're so sorry to hear that you haven't received your voucher. Our team have contacted our suppliers for you and requested that they re-send your e-voucher to you, which should be in your inbox within the next few hours. We also advise checking your spam inbox for the voucher. We hope this helps and once again, please accept our sincerest apologies that you didn't receive this.

Posted 9 years ago

“Frustrating Disappointing Unproffessional poor communication”

Helpful Report

Posted 9 years ago

Hi Linda, Thank you for your feedback. We're so sorry to hear that you have had problems with your order. I can see that our team has been corresponding with you regarding this and have requested that our suppliers re-send your item out to you on an urgent service. We sincerely hope that you have now received this, but please contact us on: csteam@prezzybox.com if this isn't the case. Once again, please accept our apologies for any inconvenience caused by this and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“Poster was a little torn ..something I have seen from other reviews could be an on going problem ..and the two stars I paid to be named after myself and partner were not side by side as described in sale description as there were at least two stars imbetween on the star map...defeating the entire purpose of the gift...bitterly disappointed.”

Helpful Report

Posted 9 years ago

Hi Jamie, Thank you for your feedback. We're sorry to hear that you were unhappy with your item. We have checked our system and we're not able to see any previous correspondence from yourself - If you would like to email us on csteam@prezzybox.com, we would be happy to look into this further with our external suppliers. Thank you,

Posted 9 years ago

“Where to start! First off didnt receive my order even though according to parcel tracker it had been, then for the next few day sent emails saying i havent recieved my item to which i got no reply (and still haven't), will not be using again very bad costumer servise!! Aviod”

Helpful Report

Posted 9 years ago

Hi Ryan, Thank you for your feedback. We're sorry to hear that you feel you have received a bad service. We have responded to the emails you have sent into us - Your item was stating delivered on the tracking and we advised checking for this with your neighbors and also in any outbuildings. We informed you on 15/02 that your order had been refunded as per your request. The funds should be back with you now but if not, please don't hesitate to contact us and we can look into this for you. Once again, please accept our apologies that you were unable to locate your parcel and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“I ordered something on the 31st of January and expected delivery on the 5th of Feb. I have not recieved the parcel yet.Been making calls to find out where my parcel is and they are not helpful at all. I have no tracking number. It's ridiculous.”

Helpful Report

Posted 9 years ago

Hi Martha, Thank you for your feedback. Once again, please allow us to apologise that your item didn't arrive with you. Due to our policy, we have to wait 10 working days from dispatch before we can arrange for a replacement to be sent out, to allow for any unforeseen delays in transit. Your replacement has been arranged now for you on an express service, which should be with you before Saturday. Hope this helps and if you have any other queries or concerns, please don't hesitate to contact us. Thank you,

Posted 9 years ago

“Item was of a very poor quality and very poorly made.”

Helpful Report

Posted 9 years ago

Hi Melissa, Thank you for your feedback. We're sorry to hear that you're unhappy with your gift. Unfortunately, we're not able to accept the return of any personalised items, unless deemed faulty. If you believe that this item is faulty in any way, please contact our customer service team on: csteam@prezzybox.com, and we would be happy to look into this further with our suppliers. Thank you, Prezzybox.

Posted 9 years ago

“Very disappointed with the quality of the print, very low resolution, will not use or recomend this service again”

Helpful Report

Posted 9 years ago

Hi Jason, Thank you for your feedback. We're sorry to hear that you're unhappy with one of your items. If you believe the book you have received to be faulty, please let us know and we would be more than happy to arrange for our returns procedure to be sent over to you. Once again, we're sorry to hear that you're unhappy with one of your items and if there is anything else we can do to assist you, please don't hesitate to contact us on: csteam@prezzybox.com. Thank you,

Posted 9 years ago

“Very poor and disappointing was told my present would be delivered on 26th. My sisters birthday was on the 27th. I had to phone 3 days after her birthday as still no delivery it hadn't even been dispatched even tho it was in stock! I was told it would then be sent out express delivery so my sister would get it the next day - she didn't it was the day after! Very unhappy and will not be using again.”

Helpful Report

Posted 9 years ago

“I wished to return my item as it was not as expected. I went through the email procedure and received no refund- not even an automated enail response.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for your feedback. We have located your email, to which our team responded on 25/01 asking whether the item was faulty or unwanted. Having looked into this further, the email address attached to your order appears to have been mis-typed, so the response will not have come through to you. We have amended your email address for you and re-sent the original email. We hope to resolve this for you as soon as possible. Thank you, Prezzybox.

Posted 9 years ago

“I still haven't received my item!!!!!!! It is the 24th of January it was meant to be delivered between the 18th and 21st.”

Helpful Report

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,292 reviews