Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,292 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 17th September 2025

This WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Came For Me When I Got Scam

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

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Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my order yet”

Helpful Report

Posted 9 years ago

Hi Tina, Thank you for your feedback. Our team sent you an email on 05/04 to inform you that sadly we do not currently ship overseas and that your order would be cancelled within 7 days unless we were provided with an alternative full UK address to send your order to. As we didn't hear back from you, your order was cancelled and refunded on 13/04. We are looking to ship internationally in the near future so please keep checking back for updates. Thank you, Prezzybox.

Posted 9 years ago

“One of my items never turned up!”

Helpful Report

Posted 9 years ago

Hi Beth, Thank you for your feedback. We're sorry to hear this, although we have checked and cannot see any contact from you, so unfortunately we haven't been aware of this situation. Please could you email our team on: csteam@prezzybox.com and let us know which item you're missing and we will look into this immediately for you. Thank you,

Posted 9 years ago

“The item never arrived! Have only just returned to the country to discover this and have just this minute complained and asked for a full refund! Very disappointing!”

Helpful Report

Posted 9 years ago

Good Morning Robyn, Thank you for your feedback. We're so sorry to hear that this has happened. Your email has been received by our team who are currently looking into this for you with our suppliers. We will be in contact via email as soon a we have some more information. Thank you, Prezzybox.

Posted 9 years ago

“Cheap looking and package smelt”

Helpful Report

Posted 9 years ago

Hi Teresa, Thank you for your email. We're sorry to hear that you're unhappy with the product you have ordered. If you do not wish to keep the item, we would be happy for you to return this for a refund. Please email our team on csteam@prezzybox.com and we can send you the relevant returns information. Thank you, Prezzybox.

Posted 9 years ago

“I ordered a massage cushion. When delivered it was of very shoddy quality and did not serve any useful purpose. Prezzybox should be deeply ashamed of this product. I have returned it to get a refund at a cost of £4.95 for postage........an expensive and very disappointing internet shopping experience.”

Helpful Report

Posted 9 years ago

Hi Dave, Thank you for your feedback. We're sorry to hear that you felt let down by the product you ordered. This particular item is very popular and we haven't had any other complaints about the quality in the past, so we are sorry to hear this. We can see that you have now returned the item for a refund which should be back in your account now. Once again we're sorry to hear that you were unhappy with your purchase. If there's anything else we can do to assist you, please don't hesitate to contact us. Thank you, Prezzybox.

Posted 9 years ago

“Purchased the light bulb push lamp on offer and had a voucher to use, ordered and received very quickly 31st March, but on arrival, the box was dented on one edge, opened the box, the product was damaged and broken where you placed the batteries, when batteries finally in, the product was faulty and didn't work, very upsetting for my 4 year old nephew, has it was a gift..I called prezzybox on the 1st April, offices stated open til 5pm, no they wasn't, I started calling at 3.20pm, until 4.55, with no answer, I left a message finally, no contact made by them until I called them again 6th, no call from them in all that time about this faulty product, the lady I spoke too tried to fob me off by saying it was a bank holiday and they was closed, no it was, that was the weekend before, there CS has a lot to be desired. I was eventually refund, but it took, 5 days, 6 calls, and 3 emails to get this sorted, don't bother, it's not worth your time in buying sub standard products.”

Helpful Report

Posted 9 years ago

Good Morning Sam, Thank you for your feedback. We're sorry to hear that you received a faulty item and feel that you have received a bad service from us. Your initial email was responded to on 01/04 - The same day this was sent to us, to tell you that we had actioned an immediate refund for your faulty item and did not require this to be returned to us by yourself. During your telephone call, we apologised for getting our dates mixed up - We were however closed for a few hours on the Monday which you tried to call us, for staff training which we informed you of. Your refund was processed straight away for you and this should now be back in your account. Thank you,

Posted 9 years ago

“I ordered a snap remote and when waiting over a week for it to still arrive I checked on the tracking number and it said delivered through letterbox. Not happy I'm still waiting for a reply”

Helpful Report

Posted 9 years ago

Good Morning Jemma, Thank you for your email. We're sorry to hear that you haven't received your item. The only correspondence we have from you regarding this is from 8 hours ago, which we have now responded to however, we do ask that you allow 24 hours for a response. Thank you,

Posted 9 years ago

“As I am still waiting for the product I have paid for (24th March), and have not heard any more from your support for several days, after requesting a refund, I shall now be taking this matter up with PayPal directly to get my money back.”

Helpful Report

Posted 9 years ago

Hi Jonathan, Thank you for your feedback. We're so sorry to hear that you have had a bad experience shopping with us. I can see that a member of our team has been dealing with your query directly and that your order has now been refunded in full. Once again, please accept our sincerest apologies for any inconvenience caused by this. Prezzybox.

Posted 9 years ago

“the item i ordered was nothing like the picture, i am disgusted,”

Helpful Report

Posted 9 years ago

Good Morning Samantha, Thank you for your email. We're sorry to hear that you're unhappy with your item. We have checked our systems however and are not able to see any correspondence from yourself regarding this. If you could email our team a photograph of the product you have received to: csteam@prezzybox.com, we'd be more than happy to look into this for you straight away. Thank you,

Posted 9 years ago

“Disappointed. Didn't come on time of estimated delivery date. When it arrived it was a used product! Paid full price!!!!!”

Helpful Report

Posted 9 years ago

Hi Katie, Thank you for your feedback. We're so sorry to hear that this has happened. We can see that this has been dealt with by a member of our team and a replacement has been dispatched to you immediately. Once again, please accept our sincerest apologies that this has happened and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“Ordered a parcel to arrive for my Mums Mothers Day present. It never arrived and I've sent feedback to this company and never got a reply!! Will not recommend or use again!! Terrible.”

Helpful Report

Posted 9 years ago

Good Morning Lennie, Thank you for your email. We're sorry to hear that your item didn't arrive with you. We can see that our team responded to your email on 21/03 to inform you that your item had been returned to us following 3 failed delivery attempts. We can see however, that the email address we have been provided with by yourself at the time of sending in your complaint has been mis-spelled, so our reply wouldn't have come through to you. If you would like for us to re-send your order for you, please contact us on: csteam@prezzybox.com. Thank you, Prezzybox.

Posted 9 years ago

“After 2 weeks and lots of correspondence the items have still not been delivered. Couriers did not leave cards and now gifts are out of stock. Very disappointing.”

Helpful Report

Posted 9 years ago

“poor service. i have ordered an item, which was online in stock. Have waited nearly 2 weeks, just to find out - after emailing first about my order - that the item wasn't in stock. No email information nor phone call to provide such an important information! it was a bday present for someone, and i had to order it somewhere else and pay EXTRA for quick delivery. absolutely irresponsible service. i should of been informed straight away i placed the order.”

Helpful Report

Posted 9 years ago

“Bought an item (retro games controller) a few weeks back. Website said one in stock. Didn't arrive between the alloted dates. Sent an email to ask where it was and was told it was out of stock and wouldn't be delivered for another month. When would I have been told if I hadn't chased? Not too impressed and probably won't be using Prezzybox again.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your feedback. We're sorry to hear that this happened. Unfortunately on rare occasions, if the stock of an item is low and more than one order is placed for it at the same time, it can cause a crossover in our stock levels, allowing both orders to go through our system. We can see that your order has been cancelled and refunded and the funds should be back in your account now. Once again, we cannot apologise enough that this happened. If you have any other queries or concerns, please don't hesitate to contact us.

Posted 9 years ago

“Terrible experience. Ordered an afternoon tea experience as a present. Never received the voucher, emailed twice but still have had no resolution. Won't order from Prezy box again.”

Helpful Report

Posted 9 years ago

“Shocking transaction from start to finish. Ordered for Mothers Day (special Saturday delivery selected) and the items didn't arrive. Contacted customer service who informed me 1 item was out of stock and the warehouse hadn't split my order so no items arrived. Eventually received a message saying the remaining items would ship (Tuesday after Mothers Day), then told that all items were actually in stock and there was an issue with the stock levels at the warehouse. My wife and mother to my kids had nothing to open on Mothers Day due to this huge mess. Was the first time I had shopped with Prezzybox and it'll definitely be the last. Horrible service!!”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your feedback. We're sorry to hear that you have received a bad service. We have looked into this for you and can see that a member of our team has been dealing with this for you and that you have also been refunded for your delivery as an apology for the issues you have faced with your order. We sincerely hope that this has been rectified for you in a satisfactory manner and once again, please accept our sincerest apologies for any inconvenience caused by this. Thank you, Prezzybox.

Posted 9 years ago

“Prezzy box was great product was useless. Non spill wine glass was impossible to open and close the sipper lid and leaked. Sorry”

Helpful Report

Posted 9 years ago

Hi Lucy, Thank you for your email. We're sorry to hear that you're unhappy with your item. We have checked our systems and cannot find any previous correspondence from you regarding this. If you would like for us to arrange a replacement item for you, or to return your item for a refund, please email our team on: csteam@prezzybox.com and we can assist you further. Thank you, Prezzybox.

Posted 9 years ago

“My order never arrived to the right house but somebody had signed for it in my name. I'm still waiting to hear back from the people who deal with this...it has been two weeks since I called and emailed. Would not recommend this site to anyone”

Helpful Report

Posted 9 years ago

Hi Steven, Thank you for your feedback. We have checked and can see that a member of our team has been dealing with your query and responded to the emails which you have sent into us. We can see that your order was re-sent out for you on an express Parcel Force service on 09/03, however, having checked the tracking number which we emailed to you, this looks to have been returned to us due to 'Premises Unoccupied'. If you could please confirm the delivery address for us by emailing csteam@prezzybox.com, we would be happy to look into this for you. Thank you,

Posted 9 years ago

“The product was an LED love sign which appeared to be wooden with a proper construction. It wasn't. It was cardboard, cheap and flimsy with nothing detailed in description. Not worth the money and poor customer service making me pay for return postage.”

Helpful Report

Posted 9 years ago

“The product I bought from you was missing half of the content. I bought it as a present and it can not be used. Very disappointed.”

Helpful Report

Posted 9 years ago

Hi David, Thank you for your feedback. We're sorry to hear that one of your items was missing contents. We have checked your order and we're not able to find any correspondence from your regarding this, so we unfortunately haven't been able to resolve this for you. If you could email our team on: csteam@prezzybox.com, we would be more than happy to look into this for you. Thank you, Prezzybox.

Posted 9 years ago

Prezzybox is rated 4.5 based on 58,292 reviews