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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Georgina Cox
Verified Buyer
“Ordered gift as a birthday present and paid extra for next day delivery to ensure it arrived well in advance of the birthday. Not only was the gift a week late missing the birthday, when I enquired about the location of the gift I was told it had been out of stock but no one had informed me until I asked. My delivery was refunded but that doesn't compensate for missing a 4 year old's birthday. Dissapointing from a company that market themselves as gift sellers.”
Helpful Report
Posted 9 years ago
Good Morning Georgina, Thank you for your feedback. We're so sorry to hear that your item was out of stock. You should have received an automated email informing you that your item had been placed on back order, so we're sorry to hear that this hasn't been the case. Your delivery charge has been refunded back to you as an apology for this, which should be back with you by now. We hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.
Posted 9 years ago
Anonymous
Verified Buyer
“Ordered a few products and had confirmation that all had been shipped. When they arrived one was missing - questioned this and was told that this product was out of stock and would be sent when it was back in stock. Replied to cancel the product and request a refund as it was a Christmas present and never got a reply. Still no refund in my bank either. And no product, a month on.”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback. We're sorry to hear that you haven't received a reply to your query. You should have received an automated email informing you that one of your items had been placed on back order as there was no stock. The product was cancelled from your order at the start of the week and the money refunded back to you, which should be back with you any day now. Hope this helps and once again, please accept our apologies for any inconvenience caused by this. Thank you, Prezzybox.
Posted 9 years ago
Shaunii Delahaye
Verified Buyer
“Terrible service received from Prezzybox. Very disappointing, considering I was a new customer to the company. I attempted to purchase a Christmas present from yourselves (delivery expected by 23/12/15). I did not receive the product, and upon calling after leaving it a week after christmas - I had not receive any emails/ contact from Prezzybox, despite my concerned emails and calls - I was told abruptly that the item had been out of stock since the time of purchase (when payment was also taken) and that I'd possibly receive the item within a few weeks. As a result of unprofessionalism and bad communication skills, I will no longer be using Prezzybox, and neither will my family and friends.”
Helpful Report
Posted 9 years ago
Good Morning Shaunii, Thank you for your feedback. We're sorry to hear that you're disappointed with the service you have received. Unfortunately, your item was out of stock and we cannot apologise enough for this. Our offices were closed over the Christmas period between 24/12 - 04/01, so please accept our apologies if you experienced a delay in response to your queries. I can see that your order has been refunded in full. Once again, please accept our apologies for any inconvenience caused and if you have any other queries or concerns, please contact us on: csteam@prezzybox.com. Thank you, Prezzybox.
Posted 9 years ago
Kate Young
Verified Buyer
“Paid for an item which did not turn up when it was expected. Got in touch and it had been out of stock. Would have been helpful to have been notified that it was out of stock sooner than a week later when i enquired about the whereabouts of my item. I was extremely disappointed that I did not receive the item that was supposed to be a gift. I then had to order from another website and pay £7.99 for next day delivery in order to receive my item in time for when I wanted it. I probably would not order from this website again after the bad experience that I have had as it has cost me a lot of money to replace the item which did not turn up”
Helpful Report
Posted 9 years ago
Good Morning Kate, Thank you for your feedback. We're sorry to hear that you're disappointed with the service you have received. We do send an automated email if an out of stock item is placed on backorder, so we're sorry to hear that this didn't come through to you. I can see that you have been corresponding with our customer service team and that your order has been cancelled and the money refunded back to you, so this should be with you now. Once again, please accept our apologies that one of your items was out of stock. Thank you, Prezzybox.
Posted 9 years ago
Robert Parker
Verified Buyer
“I bought 3 boxes of these making 6 lights in total, my wife was delighted on receiving them. However, by the time she had used them a second time they had all let in water and has leaked battery acid in the bath. We installed the batteries as per instructions and checked for tightness. After the first couple leaked we checked them all and every one was leaking /letting water in. Overall not fit for purpose do not use in water.”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback. We're sorry that your lights are no longer working for you. I have checked your order and cannot see any correspondence from you regarding this. If you would like for us to arrange for a refund for the lights, please contact us on: csteam@prezzybox.com and we can sort this for you. We are not able to replace the lights currently as we have no stock, however, we would be more than happy to find a stock-in date for you should you be happy to wait for replacements. Hope this helps, Prezzybox.
Posted 9 years ago
Jamie Cooper
Verified Buyer
“Item was purchased with next day delivery but never arrived, turns out it was out of stock. Bad service”
Helpful Report
Posted 9 years ago
Scott Hendry
Verified Buyer
“Having received email confirmation of my order, my credit card was debited. When delivery didn't happen I contacted prezzy box only to get a reply to say there had been a mistake and the item was out of stock and apologised for not notifying me. The item was a birthday present for my daughter which it was now too late to find a replacement. Overall a very bad first experience.”
Helpful Report
Posted 9 years ago
Diane Carson
Verified Buyer
“Still waiting on order...and someone to call me back! !!”
Helpful Report
Posted 9 years ago
Good Morning Diane, Thank you for your feedback. We're sorry to hear that your item hasn't arrived yet. I have checked your correspondence and can see that our team have forwarded you the tracking details for your item, as given to us by our external suppliers. Please contact us on: csteam@prezzybox.com, if your item still hasn't arrived and we can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Anonymous
Verified Buyer
“Never received my item despite paying for it!!!!!”
Helpful Report
Posted 9 years ago
Good Morning Tracey, Thank you for your feedback. We're sorry to hear that you haven't received your item - We have checked your tracking for you and this appears to have been signed for. If this hasn't been the case, please let us know by contacting our team: csteam@prezzybox.com, who can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Lauren Quinn
Verified Buyer
“I am yet to receive my order after placing it over 2 weeks ago, the items were ment to be presents but I have had to go elsewhere for something similar. I was planning on buying more from this site but I think I will see if I can get the item I am looking for elsewhere.”
Helpful Report
Posted 9 years ago
Karen Skinner
Verified Buyer
“Ordered fab lab bath bomb kit on 1/1/16 estimated delivery 4/1 - 6/1/16. It's now the 12/1 16 no item nor any correspondence from Prezzybox . Rang them on 12/1/16 to be told the item was out of stock, not due in till 25th January and an email should have been sent out. Obviously it wasn't. This item is a birthday present for my Daughter! It's the first and last time I shall order from Prezzybox very disappointed with the customer service. Will not recommend them in the future!”
Helpful Report
Posted 9 years ago
Jayne Ward
Verified Buyer
“I have not received this item”
Helpful Report
Posted 9 years ago
Hi Jayne, Thank you for your feedback. We're so sorry to hear that you haven't received your item. Our customer service team has emailed you directly in order to resolve this issue for you. Thank you and apologies once again for any inconvenience caused - Prezzybox.
Posted 9 years ago
Anonymous
Verified Buyer
“Im am very angry. My order still has not arrived”
Helpful Report
Posted 9 years ago
Hi Luke, Thank you for your feedback and we're sorry to hear your item hasn't arrived. I have checked with our external suppliers - This was dispatched on 20/12 with Royal Mail. It may be that your local sorting office is holding the item. If you have no luck locating your parcel please let csteam@prezzybox.com know and we can look into this further for you. Thank you, Prezzybox.
Posted 9 years ago
Chris Thomson
Verified Buyer
“Got wrong item. Asked for cupcake cushion got fries instead.”
Helpful Report
Posted 9 years ago
Good Morning, Thank you for your feedback. We're so sorry to hear that you've received the wrong item, this sounds like a sorting error with our warehouse. I can see that we haven't received any correspondence from yourself regarding this. We would be more than happy to arrange for the correct item to be sent for you. Please email our team on csteam@prezzybox.com. Thank you,
Posted 9 years ago
Marina Galvin
Verified Buyer
“Personalised item came with wrong date !”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I have order 2 products at the beginning of december for Cristmas gifts. One of them came during the time you have said it will be delivered (17-21/12/15), but the second one.. it looks like you forgot about it. I was trying to call you few days but it's impossible to reach the line. I also sent you messages. After 14 days someone has found time to reply, asking me if still want my product or if I prefer refund. It's ridicuolus. every company which respect customer would offer this product for free - I mean sending a product and giving refund (MORE if the product is personalised frame with date 24.12.2015 !!!). I'm really disappointed.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Order part cancelled (2 items) by prezzybox, one item faulty. 1 item not turned up at all yet. Order placed before week before Xmas.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“First time buyer from prezzy box. I was given a delivery date between 22nd to 24th of December. To date (Thursday 7th of Jan) I have still received nothing.”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“I am really disgusted with your service and will make sure I communicate that as widely possible. Having raised a complaint with you regarding the fact that a pre Xmas order for delivery by 30th December has still not arrived. Your response - this item is delivered by an external supplier. This I knew however my order was placed with you”
Helpful Report
Posted 9 years ago
Anonymous
Verified Buyer
“Honestly the worst company I have dealt with! Avoid!!!”
Helpful Report
Posted 9 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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