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Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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William Hazelwood
Verified Buyer
“I ordered an in stock item on the 3Rd January and have not heard a thing! I rang this morning and was told I would be contacted by phone as the item was in stock but have heard nothing. Perhaps I should get my money back accompanied by an apology!”
Helpful Report
Posted 8 years ago
Vicki Morton
Verified Buyer
“We have just tried the hotdog toaster,that I bought my bf for Christmas, and it doesn't work!”
Helpful Report
Posted 8 years ago
Alexandra Hudson-Jones
Verified Buyer
“I'm still waiting on a package that originally went missing so I was told by customer services that a new one would be sent out and I have still not received the package I have emailed yourselves and had no reply so I won't be using you again and defiantly wont be recommending you”
Helpful Report
Posted 8 years ago
Michael Seres
Verified Buyer
“What a disaster. I buy an expensive 25th anniversary present for my wife before Christmas, it does not get delivered despite confirmation. I then complain and no one responds 48hrs later. What a joke!!”
Helpful Report
Posted 8 years ago
Megan Harrison
Verified Buyer
“I still haven't received my item”
Helpful Report
Posted 8 years ago
Tania Mirza
Verified Buyer
“I did not receive my iteam, as soon as I order it I asked for a refund but didn't get one?”
Helpful Report
Posted 8 years ago
Gemma Phillips
Verified Buyer
“Ordered a personalised plaque for my grandma which I realised had the wrong spelling Ordered at 11.45 pm and wrote at 9.12 AM and waited 4 days then 3 days for replys to be told I have to buy a brand new one as my one had already been made by the time I notified them really??? Unless the factory is in China I don't belive this is true.. Not happy”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I got a lighter and it missed out a name. The second I brought it I emailed them to say I missed a name and was told it's already dispatched. When it did arrive it was scratched and had a dent in it. When emailed and sent a picture it was totally ignored. Luckily they even got a 1*.”
Helpful Report
Posted 8 years ago
Richard Taylor
Verified Buyer
“Placed an order on 16 Dec 2016 - that was split into 3 different deliveries. Two of them arrived (from different suppliers I think?) in good time. One of the deliveries did not and has still not. Wrote to query this 7 days ago and have the only acknowledgement was some automated email. Do you people even read these? This issue needs resolving because something has badly wrong at your end of things and the resposibilty of the delivery of goods - in good time - lies with you the supplier. I will again start counting the days to which there is any hint of a reply.”
Helpful Report
Posted 8 years ago
Christopher Meechan
Verified Buyer
“I never recieved it.”
Helpful Report
Posted 8 years ago
Heather Wright
Verified Buyer
“It hasn't arrived! I ordered it on 26th December 2016 to be delivered in 5days and it's now the 6th January 2017.”
Helpful Report
Posted 8 years ago
Sharman Whitehead
Verified Buyer
“The Smartphone Projector is rubbish. A complete waste of money. Very disappointed.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“The speaker was bought as a gift for xmas. It doesn't work for more than a few seconds. After contacting Prezzybox 3 times now....still no closer to exchanging or refund. Really disappointed in your lack of customer service”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Item still hasn't been delivered despite delivery estimate date being 30/12/16. Have contacted customer services to chase this however had no reply! Very unhappy.”
Helpful Report
Posted 8 years ago
Pamela Beveridge
Verified Buyer
“I purchased a gift & it was not as advertised on your websight. Tried to return it and was refused as there was cardboard paper with a name on it. Absolutely discusted with this response .”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“SHOCKING = WOULD NEVER USE AGAIN. I did not receive my item and have been waiting over 3 weeks for a refund.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Paid for express delivery, order arrived missing one piece of the order, have contacted prezziebox 8 times and am yet to hear anything since the first contact where I was told a replacement would be sent out straight away. 3 weeks later and I'm still waiting”
Helpful Report
Posted 8 years ago
Katie Ball
Verified Buyer
“delivered to the wrong address ( as my paypal stored the old delivery address but emailed secs after to let them know to b told nothing they could do !!so call soild on number for 3 days with no answer... so received over a week later. opened up to find £16 worth of rubbish parts missing its leaking so cant b used !!!!! wont recommend”
Helpful Report
Posted 8 years ago
Emma Gowland
Verified Buyer
“The worst service I have ever recieved. First of all charged me £9.95 for delivary when I had selected the £5.95 delivary and then when i contacted to discuss with them I was just ignored. I was then told that my items had been delivered and 2 hours later received an email telling me that actually one of the items was out of stock and would not be with me until after Christmas. When asking to make a complaint i was again completely ignored. A manager got in touch and kindly offered to refund the item and the postage - I have received sporadic refunds still not totalling the amount I paid and when I have contacted them to discuss this I have again been ignored!”
Helpful Report
Posted 8 years ago
William Wright
Verified Buyer
“Late Delivery beyond the given date, order was made on the basis that it would arrive in time for it to be delivered, I would like a refund.”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
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