Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,292 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,292 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sarah Nilsen
Verified Buyer
“When I received my order one of the bags was open and the mix was EVERYWHERE and I attempted to contact Prezzy Box for a replacement but have yet to hear anything back.”
Helpful Report
Posted 8 years ago
Tracie Yule
Verified Buyer
“Ordered stocking filler gifts for my daughter which did not arrive. Raised a concern 5 days ago and still waiting for an outcome along with a refund. Very poor service! Will be seeking a refund via my bank”
Helpful Report
Posted 8 years ago
Fiona Scott
Verified Buyer
“It still hasn't arrived. Can somebody contact me from customer services after bank holiday.”
Helpful Report
Posted 8 years ago
Verity Palmer
Verified Buyer
“It doesn't make picture bigger, doesn't focus and because your phone is in the box you can't hear anything waste of money”
Helpful Report
Posted 8 years ago
Kiana Chouhan
Verified Buyer
“E-mails were replied to 6 days later, phone was never answered. Order was guaranteed to arrive before Christmas instead it came 5 days after Christmas.”
Helpful Report
Posted 8 years ago
Anita Steele
Verified Buyer
“Are you kidding me? Asking me to review your website? Bet this does not make your website! Absolutely apauling service, fact that even though I placed my order and was given est del date of 23rd still waiting to be shipped according to ur tracker EVEN though I paid extra. AND you have not responded to my several emails to you... Shocked you treat your customers so badly especially this time of year when people are buying presents for loved ones!!! Honestly have already told friends and family NEVER to use your sevices!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I am now even more infuriated that I have been asked to rate and write a review on this company given I am yet to receive a response to five complaints. Absolutely horrendous service. I will be ensuring all my friends and family know not to use this website and will be publicly writing about this on social media.”
Helpful Report
Posted 8 years ago
Leo Loughrey
Verified Buyer
“Are you serious about emailing me regarding a review,check my messages and phone calls and just deliver my goods please,thanks !”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Still haven't received the items I ordered, no update on where they are or when I'll get them.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“It was days after placing my order I received an email stating the items I had bought were actually out of stock and would be sent to be when they are ready. It has been over a week and I have not been told if my items are ready for delivery.”
Helpful Report
Posted 8 years ago
Steven Key
Verified Buyer
“One of my items has still not shown up after trying to call endlessly and emailing. With no contact from prezzybox explaining why.”
Helpful Report
Posted 8 years ago
Katrina Rothwell
Verified Buyer
“Order was meant to be delivered 21st December. It is now the 31st of December and no order has been delivered. The last update I had on tracking was that there was a delay on the 21st of December and "please allow 24 hours". I have no updates since and have emailed customer service twice but yet still no response!! Definitely will not be using again as I feel like they just wanted my money!!”
Helpful Report
Posted 8 years ago
Ben Kavanagh
Verified Buyer
“It's very difficult to review it when the item has not yet arrived 11 days after it was ordered.”
Helpful Report
Posted 8 years ago
Cheryl Bishop
Verified Buyer
“I ordered over £70 worth of stuff prior to Christmas with the assurance that the items ordered would arrive in time for Christmas and here we are on 31st December still waiting for the order and no response from Prezzybox. I will never use them again and if you value your hard earned cash, I would advise your to steer clear!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Was told my Christmas present would arrive between the 21st and 23rd December and it didn't arrive and I have sent 2 emails since and I have not had a reply from either. Very disappointed”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“You've got a nerve asking for a review,when you absolutely ruined the present I DIDN'T GET !! I got the wrong newspaper plus it was just put in a poly bag & into a brown envelope, for £38.95,what a cheek,you've not even rectified the mess you made,said you'd be back in touch yesterday 29th Dec,but you've got time to ask for a review !! Its a pity there's never a ZERO to 5 on the stars,get this sorted”
Helpful Report
Posted 8 years ago
Jordan Hodgson
Verified Buyer
“After placing an order and the website stating guaranteed Christmas delivery, I received an email telling me one of my items would not be delivered as it had been found to be out of stock. When a delivery arrived with what should have been two of the three items, there was only one item that I ordered and the other item wasn't what I had ordered. I wrote to you on your Facebook page the same day and am still yet to receive a reply a week later. It's not good enough. I will be telling all of my friends and family not to buy anything from you.”
Helpful Report
Posted 8 years ago
Christine Maloney
Verified Buyer
“Not all bad one item is not perfect.sent the e/mail for returns.still waiting for them to get back to me.do not want exchange now want my money back.it is silver necklet.over £18.it is scratched and discourlered.”
Helpful Report
Posted 8 years ago
Tracey Robertson
Verified Buyer
“Paid extra for next day delivery to ensure delivery for Christmas. Item not received at all despite order tracking saying otherwise. Waiting for issue to beinvestigated & resolved. Reluctant to use site again.”
Helpful Report
Posted 8 years ago
Kirsty Macdonald
Verified Buyer
“Your customer service is shocking as you seem to just ignore the problem! I paid for a product I never got and which I tried to cancel straight away!”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,292 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request