“Your web site sucks, after uploading picture, and trying to check out, kept getting error occurred, tried several times, and trying to contact customer service is almost impossible. Went to keepsake and did it in 5 minutes.”
“The books received were decent. However, despite the packaging, the corners were bent. It took a very long time to receive the books, much longer than other book printing services. Almost a month after they were finished, the USPS were still awaiting their arrival for shipment. Also, the website was more difficult to manage than other book printing sites.”
“Printerpix is Fantastic! The quality of the printing of my photos, the professionalism and the incredible prices far exceeded my expectations. I have made three large special orders with them and would not hesitate to make more. I highly recommend Printerpix.”
“Nice software to make a photobook with, however, they offer up to 95% discount but at checkout you get only 10% with the codes they send you. They say, they have 24/7 customer service with a real person, not a robot, but no matter how often you try to get in contact with them, there’s no real person to answer your questions. |”
“Never received my package. Cant get anyone on the phone for customer service. No live agents as claimed on their website. Its very frustrating and time consuming and you get no where. I dont think I will order from this company again. I am also going to put in a complaint to Groupon. Very disappointed in this company service.”
“first of all i really enjoy the website its easy to create and do whatever you like.
the shipping rakes really fast.
their customer service is fantastic.
i had a slight issue with my order and they were extremely sufficient and helpful.
I'm very happy with them
thanks you!”
“I faced a tough situation when my account got blocked following a withdrawal request. I was concerned about losing my investment. Thankfully, Mrs. Mercy and her team provided excellent support. They kept me informed, worked fast, and helped me recover my money without any issues.”
“RIP off.. bought 2 photo books and haven't recieved either one by the delivery date. They wont send a tracking number or a currier names. Customer service is a robot that say we apologize for any inconvenience.”
“First of all they printed my picture with the head cut off and then offered me 50% off to reprint it. When I tried telling them that was unacceptable, they simply said the best they could do was give me 50% off a reprint. I reported them to Groupon and I hope no one else uses them anymore.”
“The quality for what I paid for metal prints was so subpar. I had professional highest resolution photos and many of the 12 came back looking like the photos were taken at night with no flash. They tried first to blame my photos and then when they offered money off for next order (like I would ever order from them again) and lastly I could pay an additional $28 per photo (already paid $217) they would redo! No thanks.
Stay away from this company”
“This company is awful. I placed an order 18 days ago and they still have not even printed it. They claim 3-4 days to manufacture and 5-7 to ship. I've reached out multiple times and all they offer is a refund of shipping costs. Not once have they offered to rush shipping, let alone offered to print the darn thing. This company is absolute garbage.”
“The photo quality is very poor. Impossible to contact the company by phone as it states on the website. Also the site claims a full refund, however there is no way to contact customer service. Do not waste your money here”
“The photo quality is very poor. Impossible to contact the company by phone as it states on the website. Also the site claims a full refund, however there is no way to contact customer service. Do not waste your money here”
“Under no circumstances use this company. I ordered some photos, paid for enhanced colour and the quality was appalling and the colour completely off with a strong blue tinge. I contacted customer services who refused me a refund. After much back and forth they said I could send the photos back but refused to pay for postage even in the event of a refund. The cost would have been about half of what I had already spent on the photos. It’s not so much about the photos but the total lack of acknowledgement of their error and the AWFUL customer journey. Stay away.”
“I wish I had read Reviews for this company before. I paid $82.00 for a pre-Mother’s Day gift inclusive of a $34.90 Rush & Handling fee. Delivery was declared by Friday, May 9,2025. It is May 15, and now I understand by Reviews that Not only should I NOT look for a refund of the Rush fees but may not get an inferior book at all.”
“They sent me a tracking number 8 days ago and I have not received my order. I checked the tracking number and it says that the post office is waiting for the package. So Printerpix printed the shipping label and may have put it on the package but they have not given it to the post office yet. I tried using their message center to resolve the issue but they have absolutely no human help, just an AI that looks at key words which makes my inquiry come out of context and cannot be solved! They just keep sending me a tracking number but have not given package to post office. If you like giving your money to a company that will do absolutely nothing to help you out if there is a problem this is a great place to do that.”
“This has been a horrific experience. None of the claims on website are true. They do NOT produce projects in 1-3 days. I've been waiting 2 weeks and mine has not budged. They do NOT have a way to speak to a real person. It takes days for a response to an email and the response is NOT helpful. The positive rating is a SCAM. Submitting this review on May 1 -- see screenshot, no progress since April 22, and no explanation!”
“I ordered a print with a mounted background and frame. I provided a photo from my photographer. What I got was a blurred image with a white background crop creating the illusion that it had been mounted. Considering I paid £30 for this small photo I was really disappointed. They sent a replacement which was even worse because the printer had ran out of ink with white smudge lines running across the print. I've been asking for a refund for over three weeks. Their support team are robots and are refusing to give me a refund despite being sent photographic evidence. Do not waste your money this company produces substandard work and has appalling customer service. You can get better quality prints at Tesco. If I could leave no star I would they are extremely painful to deal with.”
