“Ordered two metal pics with hanging kits. Received two metal pics and only one hanging kit. Customer service wants a screen shot to get beyond first base. Really a shot of what is not there? Unwilling to look at what I ordered and send along what is missing. Also ordered early December in plenty of time for Xmas and not received until after. Now I am giving one partial gift while hoping to get the missing piece. Aside from this I'd also say the received product is pretty cheap quality for the cost. Live and learn.”
“These people are deceptive... They promote a discounted "gift card". When you try to redeem the e gift card for a product ... It is not a gift card at all... It is a discount coupon. Trying to reach customer service ?! Good luck for the non existent phone number nor is there a chat!”
“I ordered six photo albums from Printerpix via Groupon. The process of designing the album went OK, although I was annoyed to be bombarded with OTT spam emails, often several per day. Unfortunately, this enthusiasm did not extend to dealing with a customer problem. Instead of receiving six albums, I was sent two. I used the Printerpix email system to ask for the missing four albums, but my email was not answered. I phoned the helpline. After a 30 minute wait listening to the usual irritating messages and jingles I was connected to a 'customer services' person who couldn't have been less helpful. She advised me to not go through Groupon in future which was a bit rich as her company had set up the Groupon scheme, and the albums would have been very expensive without their discount. She clearly could not find my data. I asked her to look up the email I had sent, but she said she could not find it among hundreds they had received - perhaps she was unable to do simple searches. She undertook to phone me back but never did. I contacted Groupon via their online chat, and their operator noted that one of my two coupons had not been cashed in. With this simple advice, I managed to get three more albums, making five instead of six. Printerpix replied to my email after a delay of two weeks and asked me whether my problem had been resolved. I explained what had happened, thinking to receive an apology, the missing album and maybe a goodwill voucher. A week later, they have not replied. I am describing these sorry events at length because I would not want anyone to go through the same experience. I had spent many hours designing my album and was relying on them for Xmas presents. If the Groupon operative had not spotted the unclaimed voucher, I would have wasted 20-30 hours of my time. I don't know whether other companies are better than Printerpix, but would advise anyone to avoid them. Even if the albums were missing because of my mistake, the company should have been easily able to sort out the problem.”
“Valuto la mia esperienza con 5* perché nonostante si sia verificato un imprevisto (l'album ordinato come regalo per il mio compagno per il nostro anniversario è arrivato rotto), il servizio clienti (kayla) è stato molto disponibile e ha provveduto ad un nuovo invio. Questo fa la differenza. Ditta seria e professionale.”
“Printerpix albums make such great personal presents. I recently was running out of time to complete a set of albums before the voucher expired, and Angelina in customer service quickly extended the validity for me, giving me time to complete the album (rather than rush it!) Great customer service, thank you.”
“Had a problem retrieving my project contacted printerpix chat room chatted with Angelina who was professional and courteous in her approach she was able to resolve the quickly. Thank you Angelina.”
“I've always loved Printerpix's products (calendars and photobooks) but today I got to experience their customer service department up close. I was having problems with a discount code from a supplier starting with a W. They have been impossible to contact to find out whey their code was not working but on the off chance I thought I would see if Printerpix has had problems. I had the luck to connect with the lovely Angelina via their live chat option and she patiently found a work round. It seems all solved now and I look forward to the product when it arrives.”
“bonne qualité de livre photos, beaucoup de choix de fond de page et autre
et si vous avez des difficultés il y'a toujours quelq'un pour vous dépanner en tchat (en ce qui me concerne je remercie kayla)”
“Fairly straightforward system (I’m a bit of a tech dinosaur) I did get stuck but the live chat help button was quickly answered and Kayla provided great help. I look forward to receiving the project.”
“I have worked on several different sites to create photobooks etc. I recently just made a calendar and had purchased a promo which was $19 to create the calendar. I didn't like that I couldn't add more photos to the layouts. Six is the max per page it seems and the shipping was $9.99 which seems pretty high for just a calendar. So beware of shipping costs! I did like that I could directly upload photos from my phone while I was working on my computer.”
“Needed some help in ordering two photo books. Angelina sorted it out very efficiently. Very happy with quality of their photobooks, have ordered from them several times”
