“ordered a custom calendar from Printer Prix on Friday around 5:30pm and paid extra for 2-day delivery. As of Tuesday the 16th, it still hadn’t arrived.
Customer service has been completely unhelpful. Instead of taking responsibility, they repeatedly told me to contact the courier. The courier (Amazon Shipping) then refused to help and told me to contact the seller — so I was left being passed back and forth with no resolution.
Printer Prix seems to forget that the customer’s contract is with them, not the courier. If you charge for an express delivery service, you are responsible for ensuring it happens or issuing a refund. Ignoring customers and shifting blame is unacceptable.
I paid for a service that was never delivered, wasted time chasing both sides, and still had no clear answers. Extremely disappointing experience and very poor customer service.
I would not recommend this company and will not be ordering again.”
“The customer support is not there. I sent in several "help desk" tickets about my order. No one ever contacted me and when I received it, one of the throws was wrong. I will not use this company again.”
“Terrible experience. I paid over $400 for a photo book plus extra for expedited shipping. This was meant to be a gift for my father’s 80th birthday, but it arrived more than two weeks late after taking over a month to ship. This was NOT a shipping carrier issue, it was completely the company’s fault. Their only response was to offer $15 off my next order. I would strongly recommend choosing any other company.”
“Terrible. My package was soggy after being left out in the pouring rain. Only one of the two calendars was inside. Damp and buckled from the rain. Poor quality. No cellophane to protect the calendar. Will never use this company again! Nearly £28 for this!”
“I tried this company on Groupon. They are horrible! Half the pictures I sent in had heads cut off. Took forever to finally find a way to get ahold of them. They said they'd replace it. Sent me the same exact book. Upon further complaint she said that's how they received them. Like it was my fault! I sent originals and then she said their printer doesn't center them.WTH!
She offered to reprint by manually centering them for me at 50%. Like I'm going to pay again. 100% would not use them again!!”
“Terrible experience! Took over a month for the company to ship a photo book I paid over $400 for and I even paid an additional fee for expedited service and shipping. Their response was to offer $10 off an a future purchase-as if I would place another order. NEVER AGAIN! Do not buy from this company!”
“I’d been trying to cope on my own for a long time, and it really took a toll on me. I was exhausted, stressed, and anxious every day. When I found Michael and team, I decided to reach out, and their quick, thoughtful response immediately eased some of the pressure I was feeling. They were kind, patient, and truly listened, which helped me feel more at ease about moving forward. In the end, my withdrawal went smoothly and was handled without any complications.””
“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely.
Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome.
This is the standard every digital support service should strive for.
URF isn’t just solving problems—they’re redefining what exceptional customer support looks like.
#CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”
“Very poor quality item, printed double sided. Phone numbers are not working, email addresses invalid. Super unhappy. Could of made it myself. No one is answering anything”
“Extremely poor quality, gaps in the pictures and faded color on a product I paid extra for high quality on and when I tried reaching out to them it takes days to get a response and I still don’t have a resolution. This was meant to be a gift for a grieving child and now it’s literal trash taking up space.”
“I will never order from Printerpix again! I ordered 2 large blankets for children that lost their mom… When Printerpix sent me the confirmation on my order, I realized my order had the wrong shipping address.(after filling in the address twice.) when I saw they had made a mistake. I tried contacting them at least 10 times!!! (by phone, email and through that texting robot thing) none of the phone numbers worked that were listed! I finally stopped trying waited for the blankets to arrive at my house and then had to re-ship them to the proper address! (having to pay for shipping twice!) When I did receive them, I open them up to check them out, the blankets themselves weren’t the quality that I expected them to be. One blanket the photo was pretty nice. The other I thought was horrible! Their customer service absolutely stinks! I would never order from this place again!”
“after several attempts to get someone from this company to call me before i placed the order to make sure everything was right, with 0 response. i placed my order, it came, WRONG, they said it was my fault., bummer. these guy's suck plain and simple.”
“Ordered a standard canvas print and paid in full. Printerpix failed to deliver the product, have ignored all my messages and will not refund my money.
In short, they have stolen my money and think they can just ignore me.
AVOID AT ALL COSTS”
“Your web site sucks, after uploading picture, and trying to check out, kept getting error occurred, tried several times, and trying to contact customer service is almost impossible. Went to keepsake and did it in 5 minutes.”
“The books received were decent. However, despite the packaging, the corners were bent. It took a very long time to receive the books, much longer than other book printing services. Almost a month after they were finished, the USPS were still awaiting their arrival for shipment. Also, the website was more difficult to manage than other book printing sites.”
“Printerpix is Fantastic! The quality of the printing of my photos, the professionalism and the incredible prices far exceeded my expectations. I have made three large special orders with them and would not hesitate to make more. I highly recommend Printerpix.”
