“I ordered on December 13th and was promised delivery by Christmas. It's December 27th and my items haven't shipped, my emails are unanswered, no one answers the phone, and messages on Facebook are ignored.”
“bought a groupon, ordered a blanket and 9 canvases, only received the blanket, never received the canvases, contacted customer services several times, they deny ever receiving my order when it was the same order as the blanket, then the groupon code was voided, so i lost money and they just ignored me. i give up. Will just have to find another company to do business with.”
“This company is an absolute disgrace. They won't pick up their telephones despite several attempts, waiting on the line each time for over an hour. We ordered on the 25th November and as it stands, we still haven't received these and it looks like some of our family are going without presents now. They are a bunch of scammers and you should avoid them.”
“When my order was revived it was not correctly made, I spoke to a member of the Customer service team and a replacement order has been processed.
Very helpful and understanding.”
“I'd give 0 stars if possible. Product is fine if there are no issues. On 11/6/21, I ordered 250 holiday cards but I only received 125 envelopes. Since 11/26/21 to now 5 days before Christmas, I haven't received my envelopes. I start early for a reason but Printerpix has ruined my holiday spirit with their terrible customer service. The only follow a script for their customer resolution. They lack problem solving and ability to think outside of their box. Clearly, their script should be rewritten. Finally another option was given by Patrick after I insisted and complained. On 12/13 a replacement order was made because that's the only way to expedite getting envelopes but I still haven't received anything. I was told I've receive tracking information and that I'd have it by Dec. 20th. On Dec. 20th, I had to call to get tracking info which they said would take 24 hours to obtain. When I finally received the tracking info, delivery is for Dec. 22 by 9pm. I've spent too much time on hold, sent chats & emails and not received any calls from customer managers to resolve this matter. BEWARE IF YOU ORDER FROM PRINTERPIX. POOR CUSTOMER SERVICE & RESOLUTION POLICIES. I guess to get holiday cards, I need to order in October. Order from another company. Difficult to speak with management. Provided inaccurate information. Not worth ordering from Printerpix”
