“When my order was revived it was not correctly made, I spoke to a member of the Customer service team and a replacement order has been processed.
Very helpful and understanding.”
“I'd give 0 stars if possible. Product is fine if there are no issues. On 11/6/21, I ordered 250 holiday cards but I only received 125 envelopes. Since 11/26/21 to now 5 days before Christmas, I haven't received my envelopes. I start early for a reason but Printerpix has ruined my holiday spirit with their terrible customer service. The only follow a script for their customer resolution. They lack problem solving and ability to think outside of their box. Clearly, their script should be rewritten. Finally another option was given by Patrick after I insisted and complained. On 12/13 a replacement order was made because that's the only way to expedite getting envelopes but I still haven't received anything. I was told I've receive tracking information and that I'd have it by Dec. 20th. On Dec. 20th, I had to call to get tracking info which they said would take 24 hours to obtain. When I finally received the tracking info, delivery is for Dec. 22 by 9pm. I've spent too much time on hold, sent chats & emails and not received any calls from customer managers to resolve this matter. BEWARE IF YOU ORDER FROM PRINTERPIX. POOR CUSTOMER SERVICE & RESOLUTION POLICIES. I guess to get holiday cards, I need to order in October. Order from another company. Difficult to speak with management. Provided inaccurate information. Not worth ordering from Printerpix”
“Update: even worse than before. 2 stars moved down to 1 star. DO NOT USE.
1)Unlike all the other services I used, which shipped within the week (at MOST), here, after ordering on 12/8, shipped on 12/17, with 12/22 delivery. Honestly I’ve never seen anything like this, and I’ve used 5 other services. I just ordered a photo book from Collage.com and it shipped within 3 days. So please don’t blame Covid and Christmas, Printerpix. There are other small businesses who just do a better job than you.
2) When ordering on Groupon, I ordered from here because it was a good deal. The sale price was $4 for 70 cards. I always check shipping prices. Groupon has a link to the shipping prices on Printerpix. It said, $12.99 for 70; 19.99 for 75. So the deal would be $17 total for 70 cards. In past years the deals for Collage.com, Staples, Picaboo, and others have been very similar. So this sale price is not crazy, that’s how it is on Groupon. Which is why I always go to Groupon for my holiday cards. However, the service is VERY different.
Printerpix never replied to my query about the shipping price discrepancy. They very clearly advertise one shipping price and charge another, and despite 3 emails to them, NO reply. The phone number they provide? No one answers. You can be on hold for 30 minutes, no reply. Again — other companies, also small business printing companies, they answer within 5 minutes. And they reply to messages almost immediately.
I see someone from their company replied to my review on trustpilot, and again did not explain the shipping price discrepancy, in fact the reply from this company suggests that I did something wrong. No. I’m very experienced with ordering on Groupon, the voucher had a link to the Printerpix shipping prices site, which clearly says that shipping for 70 cards is $12.99. If the shipping price was different JUST for using the voucher, then you, Printerpix, need to make that clear.
So, all in all, DO NOT USE!!!!! The worst interface I’ve used, VERY long shipping, and misleading at best and fraudulent stuff worst advertising, on top of that VERY bad customer service. Trust me, DO NOT use! Other deals are comparable if not better.
Original:
I’ve used many different services for holiday cards over the years and unfortunately PrinterPix was the worst so far. The pros:
— not a bad selection to choose from (but not a huge selection)
— seemingly good deal on Groupon for 70 cards
The cons:
The biggest problem is this is not a user friendly interface, for example:
- Most frustrating was scrolling through choices (scrolling through your photos, or other selections like borders, background colors, etc.) — scrolling on the iPhone 12 was awful, wouldn’t scroll and instead would keep selecting a random photo or selection. Extremely frustrating and hasn’t occurred using all the other services (also on my phone). Maybe better on desktop but creating a projects on the phone highly not recommended.
— can’t change orientation (portrait/landscape) of card after selecting the orientation at the beginning of the card project, so you have to go back to the start and select the orientation at the beginning of the project again.
There were many more problems while I was making the cards, far more than in past experiences with other services, but these come to mind immediately.
Can’t type in “70” in checkout, have to click the plus sign to go up one by one. Again, maybe this is just on the phone, but this is odd and frustrating.
Also, most of the preset cards are not very customizable (for example, if a card features 2 photos, can’t delete one to just use one photo, and if it does, the whole look of the card changes).
A biggie: very misleading shipping charges. Prior to ordering the 70 pack of holiday cards on Groupon, I checked the shipping prices on printerpix. I couldn’t find the link inside the site, so I googled “printerpix shipping charges” and clicked on the first result. It was a printerpix website that said 70 cards are 12.99 shipping. But when I was checking out, shipping was 19.99. Contacted customer support, will see if they will honor their website. If I knew it was $20 shipping, I would’ve used a different service, as others would’ve been cheaper!
I would not use this service again.”
“I made two orders with Printerpix the first, a photo cushion came very quickly and was perfect. The second was a Sherpa fleece blanket, obviously this took longer to be produced a delivered. On delivery I noticed that the blanket was damaged, I emailed customer service with pictures and they are replacing this at no extra charge, no questions asked. Extremely happy with their help on this matter as the blanket is a Christmas present.”
