“Kayla was really helpful today with my project. It is just a shame that some very precious pictures cannot be included in my album for my Mother's 80th Birthday as, for some reason, they were not between 5 and 20 MB although I have no idea why they were different as some were taken by the same iphone the same evening! But that must be another issue that I don't understand, having created many photobooks before now. Kayla was very polite and helpful during my online chat and I would recommend her.”
“I had an initial problem with the quality of the product, but Angelina in the live chat customer support was very helpful sorting that out for me... now a replacement product is on its way and she promised they will prioritise it so it arrives on time”
“Bueno por el momento, Mateo está colaborandome con la gestión de mi pedido que se desarrollo mal su entrega y contacto.
Mateo está arreglando el problema, tiene mucha dedicación y empatia!
Gracias, de verdad que gracias”
“Les produits sont de qualités juste dommage que le conditionnement des transports ne soit pas à la hauteur des produits. il est aussi difficile de contacter un correspondant qui parle français mais sinon une fois mit en contacte les solutions sont très satisfaisantes”
“I found the site was not easy to navigate and it was a real pain getting my images uploaded and arranged. It also added extra pages which I had to have removed by MAtthew who was very helpful and speedy to respond. I am not sure I would use the service again as it took too long to make my album. needs to be easier to make an album. I had considered buying a 100 pg book but am grateful I only had 20!”
“Mathew is one of the better costomservice helpers! I have had some talks with them over time and he always seems to figure out what is really wrong and helps solving it!”
“Last week I ordered a customised mug for a family member. It arrived and turned out to be somebody else’s order. However, Angelina for Printerpix was really helpful and got me a replacement for what I had ordered and it is on its way. She was so helpful. I have ordered twice before from here and only once this has happened. I highly recommend.”
“Great Service from Matthew with an issue I had.
Good for small projects
Website Photo folder could do with some significant work to make it more user friendly for large or multiple projects.”
“I found Kayla to be extremely helpful and efficient when I had problems with an order. In my experience it is rare to have such good customer service. I can't thank her enough.
I had teething problems the first time I used Printerpix - it isn't always clear how to produce an album for the first time - but now I know how the system works it is fine and the special offer discounts are very good.”
“Been given the wrong blanket - sent in an email - didn’t receive a response from that email - my first live chat was disconnected - 2nd attempt my order is now being corrected!”
