Name: Print Your Pet
Rating: 1.33

“I ordered 3 blankets on Nov4, i have emailed and emailed. I threatened to give a bad review and cancel my order and recieved a very snippy responce. When I told her I had emailed 5 times with no response she said that that's what the problem is. This is a Christmas tradition for us on Christmas eve. We all have coffee mugs jammies a cute blanket and movies. I picked these this year and truly wish i hadn't. If they cant't handle the ordes they should have cut them off. I paid $156 for 3 blankets. Worst company ever to work with. I sure wish I had read these reviews before I ordered!!! Next thing is to call the bank and dispute the charges!! Thanks for ruining Christmas!!!!! By the way, I was guaranteed the blankets by 12-20 when I ordered!!!”

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Posted 6 years ago

“Did not receive order.”

Helpful Report

Posted 6 years ago

“THE TRUTH ABOUT ORDERING FROM PRINT YOUR PET I’m sharing my customer experience with PYP. This is an effort to provide transparency to customers left in the dark. • I received my order 10 weeks and 1 day after my order. • I sent PYP 25 emails to follow-up on my order. • They did not respond to any of my messages on social media. • They advertise “printing and shipping” in “3-4” weeks with Christmas cutoff on 11/25. Here’s a timeline of my order progress: 10/8/2018: Placed my order for a custom human-size blanket. 11/6/2018: Received art proof. I approve the same day. 11/8/2018: I’m told the approved art was sent to production. 11/24/2018: PYP mentions busy holidays and says to check my email for art. 11/30/2018: I’m told art was actually sent to production on 11/17. 12/5/2018: They apologize for the delay and push my order up in the queue. 12/6/2018: I’m told my order shipped, and they had sent me a tracking # (they didn’t). 12/10/2018: I get an auto PYP email saying my order shipped with DHL tracking*. 12/12/2018: I get a personal PYP email confirming shipment and tracking. 12/17/2018: There was a delay by DHL/USPS in delivering my order on 12/17. 12/18/2018: My PYP order finally arrives more than two months later. *DHL is an international carrier, which implies all or some of PYP's products ship from outside the U.S. In an email, they say production time takes “1-3 weeks (at most)”, domestic shipping is 3-5 days with 1-3 days priority, and international takes 1-2 weeks. Based on my last note, when you factor what they say about production time (1-3 weeks) and factoring in shipping from DHL to a local carrier aka USPS (3-5 days+), there is no way 3-4 weeks is a remotely realistic delivery. PYP would have less angry customers leaving messages on BBB, other boards, and social media if they were more transparent and realistic about their shipping on their website. It's very clear 3-4 weeks isn't remotely close to being accurate. If they took the time to update this information, they'd solve a lot more problems. Bottom line? If you send them 25+ emails making sure they stay on top of your order, you might get it in just over 10 weeks aka 2+ months.”

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Posted 6 years ago

“I’m quite upset. I ordered a blanket for my sister for Christmas and I’m starting to think I’m now out of money and will never receive my blanket. :-( The bad reviews and the fact that I too have politely emailed, twice now and I have gotten no response. Worst customer service and we will see if they truly did just scam me 😰”

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Posted 6 years ago

“Oct 29th ordered blanket. Seems like sock orders may be ok but blanket orders are not. Emailed said it would be shipped in two weeks. Nothing. They told me they wouldn’t help me unless I deleted a review. I deleted the review because I just want the blanket. Still nothing. I have asked to cancel the order. Still nothing. I have asked my credit card company to reverse the charge. I hope karma comes to play now.”

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Posted 6 years ago

“Horrible customer service. Ordered a blanket in October and didn't receive it. Canceled the order and asked for a refund multiple times, to no avail. Do not do business with this company!!”

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Posted 6 years ago

“I haven’t received my products yet, so I cannot comment on how it will look, but it’s three weeks since I placed the order, and I’ve heard nothing. When I emailed them (no phone number to contact them), they claimed their artists had just finished it and it was being sent to printing. But what put me off the most with this company was when I placed my order, they had a pop up that asked if I wanted to spend $10 for a “sneak peak” of my product to make sure it looked alright, I clicked no, and there was another pop up asking if I was sure, they could give me a sneak peak for $7, then again the same process for a digital image. So it made them seem pretty shady. And again, no product, no shipping date, and no real way to ge to the bottom of this other than a stock email, not answering my questions, just thanking me for my patience... There are countless companies out there that offer the same thing, GO ELSEWHERE!”

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Posted 6 years ago

“Same exact experience as everyone else. At first, the company seems very legit. They respond to emails, send out art approval and are very friendly. However, after a month or so, you hear nothing. I ordered a blanket on October 19th and am still waiting. I have emailed several times and gotten no response. I am disgusted by how many scam artists there are out there. I learned my lesson. Buyers be ware. NEVER order from this company or any other company advertising on Facebook.”

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Posted 6 years ago

“I submitted an order Nov 7th. Despite multiple emails back and forth, one of which stated he was "looking at my artwork" I haven't had anything to review. Its December 11th. I've asked for a refund and been denied, even though they obviously haven't started it. My credit card company will be canceling the charge, but I'm irritated enough by their poor customer service that I hope no one ever orders from them again!”

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Posted 6 years ago

“I am rolling on the floor laughing at these "legal" threats!!! Actually, truly laughing out loud! I have two theories: (1) this "attorney" they have on retainer sending threatening emails over $80 is an individual who failed out of law school, or (2) there is no actual attorney and the company is lying about this like most everything else. My money is on option 2. As an actual attorney, let me explain something to the customer service here--who seems to have the IQ of a fence post: the legal definition of defamation (slander or libel) is something that harms your reputation and is NOT TRUE! If legitimately every review here is based in fact, you don't have a leg to stand on. Any hack job attorney would know this, especially with the copied-and-pasted real evidence of correspondence with this scam company others have shared here and with the BBB. So, any current or potential customers who are reading this: please understand the only party getting dragged to court in this scenario is "Print Your Pet". Some of these responses from customer service containing blackmail and threats are so fantastically unfounded, ridiculous, and stupid, that I would love to see them used as an exam question in a consumer law class. In other news, get ready for the BBB complaint I filed demanding a refund... we'll see how things progress from there. Fight fire with fire I suppose? Or as Print Your Pet says, "see you in court!" SMH”

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Posted 6 years ago

“DO NOT ORDER A THING FROM THIS COMPANY!!!!!! They give you estimates on arrival, when that date has passed by months, you have to follow up with them and then they wont reply. It is a scam!!!! STAY FAR AWAY.”

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Posted 6 years ago

“Today I formally filed an FBI complaint regarding this company and would strongly encourage everyone to avoid doing business here. When you demand a refund they will try to intimidate you. To make a long story short: I ordered 2 prs of socks and a blanket. The socks shipped without incident but the blanket never did. After many emails and several weeks of being ignored I emailed that I was angry, would dispute the unfulfilled charge on my credit card, and would leave negative feedback. Got an instant response and here it is: "Instead of the threats just email legal@printyourpet.com and give us a chance to help other wise we'll fight the dispute, file a police report and criminal charges for frauding our bank and then I'll take your name, business and personal and start ranking in google for my own reviews. Careful who you threaten. What a disappointment it will be for the rest of your life have the real truth about how you fraud businesses that help dying animals." Is this really who you want to send your money to?”

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Posted 6 years ago

“I have never written a review but guys, this is the worst company I have ever dealt with in my life. I really hope this saves someone else from dealing with them. I ordered the beginning of October and still have not received my order. I totally understand businesses getting backed up with orders and was more than patient with them. This is absolutely a scam with an awful customer service. I approved their artwork on November 14th and still didn't hear anything. I checked up on it 5 days ago...nothing. I emailed again this morning and they said they never got the approval even though they emailed me confirming the approval. Since the order was still not in production I asked to cancel it and said I was worried about them scamming me based on the reviews I saw. This is their response and is not altered at all. Just copy and pasted : "Why would you waste $40 if we spent time to hand create you artwork for you to see and approve before we ship? I am trying to help I just don't understand the mentality why would we pay staff to keep emailing you and working on an item? If we really scammed people would we be in business just ask yourself that. 3 years over $1million a month in sales - we'd be shut down yet here we are. Maybe realize bad reviews account for less than 1% of our orders and impatient and rude people will always attack a business and make up a million stories to harm us. It doesn't stop what we do." Then I got a notification that my order had shipped. I emailed them back and said there was no way my order was "'hand created" and shipped within an hour and to refund me. Their response: "We can't you refund you - can you read? You approved artwork, we printed it - it waited to get shipped out and tracking activated we did just that." ....So disappointing.”

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Posted 6 years ago

“They are refusing to cancel my order. I emailed them multiple times over the last week and they do not respond, so I went to their instagram. I politely asked for a phone number to call. After that one response, they immediately blocked me! I logged onto my other account, and I said if you block me again I will have no choice but to go to the BBB and other sites since they are refusing to help me. They said "threatening us will not end well". Well! If you helped your customers, we would not need to threaten to take action! They then said they blocked my other account for harassment. I'm sorry, but commenting ONE TIME asking for a phone number is not harassment! They ended up blocking my second account too when I asked them to refund my order. I had to create another account, and they said they filed a police report against me for "stalking". LOL! If they had just helped me when I asked, there would be no reason for me to try to continuously talk to them. They said I'd be getting a letter in the mail about the police report. Funny thing is, they do not have any of my real information including name, email, or address. And they would know this if they checked their emails from me! So they either filed one against the wrong person, or they lied. Either way, they still refuse to refund my order (which goes directly against their own policy. They state in their FAQ that you can cancel and order before it ships). So I wholeheartedly believe they are trying to scam people out of money. I do not want my order because of their terrible reviews, and when I try to cancel it they refuse. I am just going to file a complaint with the FTC and also go to my bank for a refund. They can deal with it.”

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Posted 6 years ago

“They are refusing to cancel my order. I emailed them multiple times over the last week and they do not respond, so I went to their instagram. I politely asked for a phone number to call. After that one response, they immediately blocked me! I logged onto my other account, and I said if you block me again I will have no choice but to go to the BBB and other sites since they are refusing to help me. They said "threatening us will not end well". Well! If you helped your customers, we would not need to threaten to take action! They then said they blocked my other account for harassment. I'm sorry, but commenting ONE TIME asking for a phone number is not harassment! They ended up blocking my second account too when I asked them to refund my order. I had to create another account, and they said they filed a police report against me for "stalking". LOL! If they had just helped me when I asked, there would be no reason for me to try to continuously talk to them. They said I'd be getting a letter in the mail about the police report. Funny thing is, they do not have any of my real information including name, email, or address. And they would know this if they checked their emails from me! So they either filed one against the wrong person, or they lied. Either way, they still refuse to refund my order (which goes directly against their own policy. They state in their FAQ that you can cancel and order before it ships). So I wholeheartedly believe they are trying to scam people out of money. I do not want my order because of their terrible reviews, and when I try to cancel it they refuse. I am just going to file a complaint with the FTC and also go to my bank for a refund. They can deal with it.”

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Posted 6 years ago

“Extremely disappointed in the customer service. Placed an order September 24. They got back to me late October asking for my approval of the picture. I didn't like it and asked for them to revise it. Two weeks later they sent me the revised "edited" photo that was the EXACT same photo... I told them I didn't like it and asked for a refund. No response... Sent more than 10 emails asking for a refund and got a response one time saying they would look into it. Messaged them over instagram (they first promised to give me a full refund). Then they ignored multiple messages and finally got a very rude response saying that I was lying to them (when I said no one was answering my emails). I was then BLOCKED off instagram. This website is a huge SCAM. Have not yet received a refund...going through my credit card to get a full refund. If I could give zero stars I would.”

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Posted 6 years ago

“Did not receive what I ordered- no information from the company at all about the delay. I contacted my bank and had the charge reversed on my credit card.”

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Posted 6 years ago

“Wow. Im honestly so shocked by this experience. I emailed them 9 weeks ago with a few questions about their products that I wanted to know before officially placing my order-- no response. Then I tried emailing again 3 weeks ago-- nothing. So then I just kind of gave up and placed my order because Hanukkah is nearing. I placed my order and realized I accidentally made one of my blankets a dog-sized blanket instead of a bed-sized! So I emailed them (bc on their website they have NOTHING except for a gmail listed. No phone number and no address. All I know is they're based in Texas and have a gmail) asking if I could change that blanket's size. No response, once again. So I took to their social media because I've actually contacted many companies with questions through instagram. And I commented something along these lines: "Hello! I tried emailing 9 weeks ago, then 3 weeks ago, and then a few days ago but I haven't heard back. Do you guys perhaps have a phone number? I'd like to change one of the blankets in my order!" thirty minutes later.... I WAS BLOCKED. BLOCKED. They blocked me!! I was so shocked. In that moment I was convinced they were a scam and I filed a dispute to get my money back before they could even carry out my order. I am so so shocked by this experience. DO NOT ORDER THROUGH THEM. Along the way, I found an Instagram called: @printyourpetscam, and it turns out hundred of people have had the same experience as me and have been blocked and completely scammed out of their money. STAY AWAY”

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Posted 6 years ago

“This website is a SCAM. I placed an order on 10/14/18 and received nothing. I realized within their Instagram comments that no one else got their product, so I started to comment and they blocked me. When I emailed them about how they were scamming me, they responded “You are so sweet on thanksgiving, I’m sure your parents are very proud of you” and also later said “I retired my mom, we do over a million dollars a month in sales and we save thousands of animals a month it's going pretty well. Maybe your new job at mcdonalds can provide you the same meaning.” Like wtf? I’m calling my bank and the BBB today. This company is a sham and the people working for it are pathetic.”

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Posted 6 years ago

“DO NOT ORDER FROM THIS SITE ! Wish I could give zero stars. Took three months to arrive and I have never been so disappointed in my life. I have been receiving messages requesting me to write a review since I should have received it by now. Still no blanket. When I sent them an email I was shocked by how rude they were to me. Remember You work in customer service! The company does not have a phone number .. they only gave me a legal email , which i was to contact .. kinda explains itself there. They don’t want to help you when your parcel isn’t arriving. The blanket is small and paper thin .. they only dyed the one side so it looks super cheap! Also after sending multiple messages as to why I hadn’t received my parcel I was met with ignorance and being taked to like I was stupid. This company is terrible and will tell you to get a attorney if you even question them a little. Terrible terrible terrible. Will never recommend this site to anyone. I thought I was doing a good thing for the shelters but if I knew this is how they treated their customers and clients, I would have rather gave that money to my local shelter. They bragged about how much money the company makes. It’s just disgraceful.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Print Your Pet Reviews