ProCook Reviews

Name: ProCook
Rating: 1.73

1.7 Rating 123 Reviews

17 %

of reviewers recommend ProCook

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Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

Gillian

ProCook 1 star review on 24th March 2024

Bart

ProCook 1 star review on 18th November 2022

Sean Bradley

Anonymous

Anonymous // 01/01/2019

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“Bought non stick frying pan. Everything sticks to it. Absolutely rubbish.”

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Posted 19 hours ago

“Best saucepans I’ve ever had, nonstick, all handles are heatproof. When draining fluid off, there are small holes built into lid which when aligned with saucepan allows water to pass through, but no food escapes .”

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Posted 2 weeks ago

“Frying pan is rubbish I’ve followed the pre use instructions to the letter the food sticks to it all the time utter rubbish”

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Posted 2 weeks ago

“Granite baking tray coating coming off after only a few uses. They did send another but although appear heavy & well made it’s obvious the application is poor. I have had other granite bakeware for years & still fine.”

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Posted 3 weeks ago

“Expensive but useless. Bought a full set. Food sticking and burning to the bottom after one year.”

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Posted 4 weeks ago

“Bought a triply uncoated "wok" from them and it's brilliant. Obviously it's not a proper wok, but the shape is exactly what I wanted. And ofc, right after the buy I had to do the egg test and it easily passed it. Reading "everything sticks to it" reviews I'm not sure people know how to use stainless steel properly..”

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Posted 1 month ago

“I bought their new espresso machine, and they gave me a virtually empty box. Basically, it was missing all the main bits such as the basket, the handle, the instructions, or the cleaning bits. Clearly, this was an ex-display unit that wasn't correctly packed. But that isn't the real complaint. Mistakes happen. The problem is their customer care following. The thing is that there aren't ProCook stores on every high street. And I happened to be passing one that wasn't near home. I wrote to them, called the store, and called their main line. Got nothing. So I ended up going to the "nearest" one to me. Which is a bit of a pain in the neck. I mean, it's the little irritations like now I had to pay extra for parking just to return the box. And walk around town with an awkward heavy box. The kind of irritations that won't ruin your day but you just would like procook to say something nice. I got the missing parts. The people in the stores seemed fine. But within a day, the handle on the coffee basket broke. I emailed ProCook about this, too. What happened next? Nothing for a month. Then, an email saying they would very kindly give a £20 gift voucher. That was very sweet. Though 2 months later, I've never received it, nor have they contacted me to send it. Just radio silence. My verdict is: 1) The quality of their products is very average. There is a lot of brittle plastic. Quality control seems to be the issue. We have bought a lot from them, and when it works its decent but often part break. They are good about replacements if you have the receipts. But you kinda just hope you don't need to do returns 2) Their care for customers is the bottom tier. So if something does go wrong, don't expect ProCook, as a company, to make it right.”

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Posted 1 month ago

“The set we bought wasn't cheap, but two of the pans lasted about as long as a 5 pound set from Homebargains. The non stick surface was completely useless and with the enamel sticking to everything. We can't use two of the 5 pans in the set. I sent pictures and messages to the customer service, who were as pointless as the pans themselves. I'd strongly avoid this company and will ensure friends and family do the same.”

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Posted 2 months ago

“If I could give zero stars I would, terrible customer service. Do not touch this company with a barge pole. Next to useless.”

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Posted 2 months ago

“Bought some procook frying pans and service may aswell cook on duct tape, the pans are terrible, we have one pans left and it's now completely destroyed. The lifetime warranty on this pans are a joke aswell”

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Posted 2 months ago

“For the money spent on 3 pans, the worst pans by far. They stick, they do not clean well and when I contacted their customer service they said no returns as the pans were used?! How can one know if the pan is what they advertise if is not used. Spend your hard earned money on some other product. Do not buy Procook.”

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Posted 3 months ago

“Having returned one frying pan because it wasn't fit for purpose, we were then persuaded to buy a more expensive one which turned out to be even more useless. Followed all the instructions and still couldn't fry an egg without sticking. DO NOT PURCHASE.”

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Posted 3 months ago

“The worst frying pan I could ever purchased. Sticks everything! I'm so sorry I didn't read more reviews before purchasing. Would never recommend.”

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Posted 3 months ago

“Laughable experience in the Bluewater store. Bought my 11 year old daughter a hot chocolate maker from ProCook, followed the instructions and the machine was not switching off or beeping when milk was at correct temp, so it overflowed and bubbled out the lid and over the side, as well as having a funny smell. Tried to return it to the Bluewater store who wanted to "test" it. They proceeded to pour water into it on the shop floor and said it worked fine so could not return it. I highly doubt all Procook staff are experts in electrical testing so how they can be sure the product was safe I will never know. Kiera the manager was awfully rude and said that every store would test the product before returning. They also tested a product that was faulty on the shop floor behind the till putting customers at risk as I had already said it overflowed with boiling milk. They also added water to the machine, not milk and as water doesn't froth it would not have overflowed anyway! They made such a scene in front of customers making out that it must have been my fault, when the product was clearly faulty. I've never known a company REFUSE to exchange a faulty ever. Highly embarrassing experience and I will never use them again. Looking at other reviews returning items seems to be a particular problem when using this company. Avoid.”

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Posted 5 months ago

“I’m extremely disappointed with ProCook frying pans. Despite carefully following all the instructions for care and seasoning, they constantly burn food. These pans are an absolute waste of money. Avoid them at all costs!”

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Posted 6 months ago

“I have purchased pan sets befor and been exceptionally god quality annd value would recomend pro cook customer service excelent its not a talking machine and speak to a person you can understand THANK YOU”

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Posted 6 months ago

“I was surprised to see these negative reviews. I’ve had a set of pro cook gourmet saucepans over 5 years. They stack well and clean easily. I only saw these reviews as I need to replace a frying pan with a gourmet one. Think I will take a chance and get it”

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Posted 6 months ago

“Brought stainless set of fry pans, terrible everything sticks to them, even if you fill the bottom with oil anything still stick, and don't want to wash off either”

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Posted 6 months ago

“This an outstanding company. There orders are quick and well packed. The knives I ve bought are so good , getting rid of all my other knives . Thank you for such great service.”

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Posted 6 months ago

“Bought the whole set of saucepans and frying pans from ideal home. The frying pans heat in the middle so doesn’t cook evenly food sticks and very hard to clean. Saucepans the same. Wouldn’t recommend buying very disappointing”

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Posted 6 months ago

ProCook is rated 1.7 based on 123 reviews