“Pans look great but durability is poor. I have had salter and Tefal pans forever and they are very durable. When I bought procook pans at a premium price, they were handled in the same way as always and chips very easily. If you don't mind having pans with lots of marks or being extra careful with your pans then procook are ok. However with my busy lifestyle I don't have time to softly place every pan down so not for me.”
“Would give no star if I could. Sent completely misrepresented items. Not as described then demanded I spend £4.95 to return them. Customer service was none existent from someone called Chelsea who I got on the chat. Avoid this company as I ended up out of pocket for mis sold goods for which they took no responsibility.”
“Bought 2 sets of tableware and the bottom of every plate and bowl turns black and leaks onto stacked plates and bowls. Never in my whole life have I experienced this before and I will never but anything from you again!”
“Bought a set of 8 knives and block to store them at almost £400 avoid their knives at at all costs dreadful quality and can’t get them sharp no matter what I use to sharpen them came with their young sharpening stone and it’s terrible”
“I bought a flat pan from them and I still dont u derstand how it burn from the first use. I tried to use it afterwards but with no benefit. It keeps burning everyte its put on a stove. Very poor quality”
“I have my set of procook pans over 10yrs and they are the best set I have ever had they wash every thing very easily can you tell me what they are made of.thanks . Lesley Stead.”
“Bought a frying pan two years ago and discovered this week that the base is coming off of the pan. I contacted the company as they have a 10 year guarantee, only to be told (as it appears many are told the same) that the buckling of the base is my fault as they said I've used it on too high a heat! It's a frying pan! It's supposed to be able to take heat - even though I don't use it on high very often - and even if this was the case something with a 10 year guarantee should last at least as long as that. I'm really disappointed that they clearly don't care about their product or their reputation.”
“I bought a set of their Professional Granite pans but despite using within the guidelines provided, they have failed after 6 months.
I contacted them and explained the problem but they refused to refund or replace the set. They use the excuse that I misused the pans, despite me being a career chef with 10 years experience of using nonstick pans on an induction hob.
My advice therefore to anyone looking it this review is.......These pans will work with, but ARE UNSUITABLE FOR, use with an induction hob.
Also, in my experience? they will not honour the warranty.”
“Fabulous staff very knowledgeable returns policy is fantastic any issue straight on it people abuse kitchen ware and are very eager to complain your told not to use certain things on non stick ie metal and certain oils but people ignore it and blame the pans a good pan does not make you a good cook nothing looks new forever and people moan when a tiny scratch appears because they’ve stored them wrong or put them in a dishwasher for 2 hrs cos too lazy to run under a tap my pans are fabulous have been for a number of years and the x50 knives are brilliant”
“I ordered a knife, paid £5 delivery I received an email to say they couldn't deliver it because the driver ran out of time. I noticed it was my prior address so on the DPD site you can redirect delivery. Which I did and it was confirmed by email. It wasn't attempted again I contacted procook, giving them clear and precise address and they said, there was a mix up in the warehouse and it hadn't been sent. (so DPD were trying to deliver a parcel with a barcode, that didn't exist). But would sent it with next day delivery, I waited in to check the tracking which said "driver unable to deliver as recipient didn't know the addressee!". Again I contacted customer service asking who was liable for the complete imcompetanse? They said the address was incomplete and the driver couldn't read it. But if he tried to deliver it, was it like the first parcel that didn't exist? Did he knock on the first door he came to? DPD delivered a parcel from Cox and Cox for my Mrs on the Monday! Amazon, royal mail, other curries and even the lady from the Chinese takeaway found our house.... Never again,”
“Do not buy the cast iron pans. Everything sticks on them and they're impossible to clean. Tried to raise a complaint to pro cook after using my cast iron pan a couple of times and just like someone else's review I've read they told me the 'pan had been used on excessive heat'
My pan from Sainsburys is better quality than this.
Unfortunately I'd purchased 3 different cast iron pans and now they just sit in a cupboard.
Buy anything but procook.”
“Do not buy the ceramic coated pans. The coating is good for non-stick but is a very thin and fragile, surface it is coming off on all pans after less than 1 month of normal use by a family of 3. Only used wooden/plastic utensils and hand washed. Pro Cook said would only replace pans that hadn't been used...”
“The pan I bought was a pro cook professional anodized frying pan. It was advertised as non-stick but the surface wore off only after a few weeks. As a result by 3 months of use food started sticking and required more oil. I specifically read the reviews and wanted a pan I could use with little oil. This is not it. I contacted costumer services to ask if I can claim on the 25 year warranty. I provided photos and detailed description of use. I only use low to medium heath and have been hand -washing since day one. Of course after some months of use the pan did not look new. My claim was dismissed as they concluded from the photos that it was used on high temperature . I will never buy anything from them and I will advise against purchasing this particular pan.”
“Very disappointed with the pans that we purchased approximately 12 weeks ago, the non stick coating on the pans has deteriorated already making the pans difficult to use and clean, food sticks and the pans are already virtually unusable, we followed the care instructions given having purchased many Pans similar in the past, the pans are now heading for the bin which is not good value at all considering they cost £230! I contacted customer services who lay the blame on usage which I refute, we were also told that the very popular brand of spray oil we use was not compatable with the product, there was very little empathy regarding our experience and we were left having to accept we would not get any replacements or refund, I was extremely surprised that a company such as Pro cook could have little regard to after sales care! We would not recommend this company following our experience, we have used 'Circulon' pans for years prior and will be buying our replacements from them, lesson learnt!”
“Up until today I had a good experience with Procook. I have been a loyal customer of procook for a number of years, owning knives, pots and pans. Today I went back as my non-stick pans which are (optimised for induction) are flaking off. My plan was to buy more procook prooducts as a replacment and I sent evidence and asked if they would be willing to offer a discount on the new products as these had failed. After jumping through hoops they went on to say that I had used them on too high a heat... This is meant ot be professional cookware. Very dissappointing. Zero goodwill from this brand.”
“Just got my Black Friday purchase today. The delivery company they have used, which is DPD is truly bad. Tossed my boxes at the apartment building's entrance left a big bang as I was rushing down, resulting in my newly purchased bowls in pieces.”
