“Bought set of pots in December 2023 Professional Stainless Steel Cookware Set 4 Piece
Code: S1631
Qty: 1 £159.00
Horrible from first use everything sticky to bottom, after contact with care service them answer was "As the pan is uncoated it will need to be seasoned before use or food will stick to the pan."
But on website they was professional sticky free. So they send instructions how to make not sticky but obviously we do this from day one. I think was faulty manufacturing series. So you got 10 years warranty for nothing. NOT RECOMMENDED. I believe most comments was generated automatically”
“Purchased the professional granite pans. Be warned, these are not designed to be used regularly. They were brilliant to begin with but after a few months the coating started to peel on two pans. Customer service verdict was we had used excessive heat. We had used enough heat to actually cook our food, and no more then we've used with cheaper pans in the past, that have lasted a lot lot longer.”
“Our Procook induction frying pan has very poor induction qualities. To cook in it you have to crank up the power to 7 or 8 out of 9. I've been using induction hobs for 20 years or so and this is the 2nd worst pan I've used.”
“Bought a complete set of saucepans and frying pans for an induction hob. The frying pan warped and food became instantly stuck,burning into the base of the pan.i am a serious cook who is very careful. I contacted pro cook who informed me I had the heat too high...but as a gesture of goodwill would replace it.
The second went exactly the same way. Absolutely useless and would not buy from here again!”
“I bought a Procook Granite small saucepan in a sale. Excellent value for money (paid £20 only). Non-stick ability unbelievable. I cooked porridge today the residue just came off with swishing water around the pan, not even a soft cloth needed! Very good heat distribution so no burning. Very impressed. Would buy more of these products. If I ever buy an induction hob, these will be perfect.”
“Ordered a set of knives for next day delivery and six days later they wanted to 'verify my age' by asking for my birthdate before they would deliver. They put a box for age verification that has to be ticked before an order can be placed but wait until five days after they should have arrived to ask me for a specific date, as if that proves anything.
Their customer service is off-hand and dreadful. Asked to cancel order. Won't be buying from them again.”
“Had to return a small granite frying pan today as had four or five small areas flaked off, I purchased it less than six months ago and use a Oxo soft spatula, I always bought supermarket frying pans then discarded when the non stick broke down, but decided to spend out on what I thought was a superior product so would last with care. I live alone and keep the small pan for frying one egg for breakfast only.
The store did replace it but with a warning not to fry at high temperature or wash it up whilst still warm.
Why aren't these warnings on the instructions, it seems ridiculous that it's not suitable to fry an egg a day without all the ridiculous precautions, I'm determined to follow the said rules and see if it makes any difference this time, if not it's back to disposable cheapies for me.”
“Avoid Procook while they use DPD for next day delivery, you wont receive your goods the next day. They will say each time they missed you and send items back to depot each time, so next day delivery will usually mean a week or two.”
“Terrible service and poor customer care. Spent over 2k on their online store with next day delivery option because we really needed all the items. It took them over a week to ship the goods. No one on their customer care team was able to assist. Calls not returned and promises not kept. Terrible experience. Never again.”
“Tri based stainless frying pan. Distorted in used. Exchanged for another same outcome base distorted without any excessive hob temperature being used, returned for refund.
Small cast iron enamelled cook ware. I am assuming that enamelled means completely. Internally the we’re not enamelled but the roughest cast serface I have ever seen. The external enamelled surface easily chips.
All in all very poor quality product, all image no substance. More tat from China !”
“Item received were damaged due to poor packing. They let the metal items clashed and both got scratch. Given the price, I definitely don’t want them. I paid for premium delivery service. Now they simply asked me to go to store and exchanged myself. They didn’t consider customer time and cost for their own mistake (bad packing skills). Alternatively, I had to wait for their label then bring to pickup point then wait for them. I believed I didn’t pay the next day delivery for this hassle. They don't think why customers want next day delivery and paid to get it early. they assume it's totally fine to ask customers to fix themselves, wait for another week. No sincere apology as well.
Also, I waited for them the whole evening but no label is sent/received. I contacted them again, and checked both my spam and inbox. I was answered by their customer service team lead (Chelsea, interesting, I saw her name in another angry review) so I supposed it was their top notch service quality already. She simply told me to check again. I finally found it was in Gmail trash (not even spam) because Gmail detected malware and asked me not download their email. Ok, I try to briefly read the instructions without downloading them first. Their return process is me, preparing the box, removing all the labels, printing the email, cutting the label, safely bringing them back for them and waiting again.
I don't have a car and there is no direct public transport to their nearest location. I believe they don't even care about how heavy the stainless steel cookware is and it's WINTER.
I think it’s enough.
With this customer service, I don’t think I could trust the 25y guarantee they say.
Extremely disappointed. Our day is ruined.”
“It's my second frying pan after returning the first as the coating was coming off. I was told it was buckled as I'd had it too hot?..its a frying pan? And now the coating is coming off the second one so it's back to tefal.”
“WARNING - DO NOT USE THIS WEBSITE IF YOU ARE THINKING OF BUYING KNIVES
After one use, they tarnish / discolour.
Procook uses the excuse of being put in a dishwasher but others were not and have gone the same way. I had to find the dishwasher info after customer services told me they advise not suitable! Items should be made suitable and after one use should not be affected
Have used company before for cast iron but will never use them again”
“Pans look great but durability is poor. I have had salter and Tefal pans forever and they are very durable. When I bought procook pans at a premium price, they were handled in the same way as always and chips very easily. If you don't mind having pans with lots of marks or being extra careful with your pans then procook are ok. However with my busy lifestyle I don't have time to softly place every pan down so not for me.”
“Would give no star if I could. Sent completely misrepresented items. Not as described then demanded I spend £4.95 to return them. Customer service was none existent from someone called Chelsea who I got on the chat. Avoid this company as I ended up out of pocket for mis sold goods for which they took no responsibility.”
“Bought 2 sets of tableware and the bottom of every plate and bowl turns black and leaks onto stacked plates and bowls. Never in my whole life have I experienced this before and I will never but anything from you again!”
“Bought a set of 8 knives and block to store them at almost £400 avoid their knives at at all costs dreadful quality and can’t get them sharp no matter what I use to sharpen them came with their young sharpening stone and it’s terrible”
