“I have shopped with ProCook for years, but lately it’s terrible, I ordered a non stick casserole with a lid, within a couple of months of very gentle use, silicone utensils etc the non stick was peeling, I complained and they sent me another, a couple of months later same thing, I spoke to them and sent photos and they sent me another one 4 months ago, just started using it for a casseroles about 4 times and the nonstick is coming off yet again. I can’t be bothered with this anymore and will order from elsewhere ….”
“Awful pans. Expensive and not fit for purpose. Enamel coming into my food, despite following care instructions. Cannot fry an egg a year after because it sticks and ends up being mauled by a plastic spatula. I miss my ikea stainless steel 360 pans that I had for 15 years. DO NOT BUY A £250 set of pans.”
“Dreadful customer service. Pans are not fit for purpose. Expensive tat. Pan lids hold water when washed up and does not drain. Sauté pan enamel coming off after two weeks. Company would not refund even though not fit for purpose. They disregard consumer rights!”
“I purchased the Pro Cook non-stick frying pan 18 months ago, expecting a high-quality product for the price. Initially, it worked well, but after just 18 months of normal use, the non-stick coating completely gave out. What’s worse, when I contacted customer service, they blamed me for using the pan on 70% heat on my induction hob. Seriously? A frying pan that can’t handle normal cooking temperatures?
To add insult to injury, a budget Tesco pan I bought years ago has outlasted this one, still going strong without any issues. I expected much more from Pro Cook, both in terms of quality and customer support. Save your money and buy something more reliable!”
“Terrible customer service, they ask for details when you make a claim under their 25 year guarantee requesting a receipt for a knife that's 10 years old. This knife has a 25 year guarantee. When you cant provide one, which is kind of riduculous to expect someone to have after this amount of time, they refuse to honour the guarantee. As its a branded procook knife where else would it have come from.
Do not buy their products!”
“I bought a kitchen knife and a block/holder. They sent me an email because they needed age verification.
I understand this need however, their system rejected my date of birth and there was no other way to verify my age. I offered to send a copy of my driving licence or any other way. Even a phone call or video call would have been sufficient but customer service were not interested in bothering. I had to go into a store which is quite far away. They a lost a sale to a competitor.”
“Oh i am beyond disappointed! Brought the stainless steel pan set, they are terrible quality everything i cook sticks to it even after following the before care advice to avoid this happening . Will have to but a new set from another company. Do not recommend.”
“Purchased the Oslo dinner service online. After a few weeks all bowls have been chipped. The quality is terrible. Customer service have been very unhelpful. After many emails chasing this up from me, they eventually sent replacements but this was to a completely different dinner service! Now they won’t reply to my emails at all to try and help. So disappointed with quality of goods but also Ptocooks response to the problem. I won’t use again.”
“Bought full set of pans last wk, would have to say not so great, frying pan is ridiculous, everything sticks to it, now am having to buy another set of pans…not a happy customer”
“Treated myself to a set of Professional Stainless Steel frying pans, having listened to a radio programme about old and flaking teflon and non stick coatings being potentially bad for your health. Promptly went home and chucked out all my old pans, started using the ProCook pans and they are absolutely awful. Everything sticks and they are terrible to clean. I can't even fry an egg properly any more. I've been cooking for myself for over 30 years, so it's not like I don't know what I'm doing.”
“We have a Procook Gourmet milk saucepan. It continues to be an excellent pan. We’ve taken great care to protect the non stick surface, which remains mainly in great condition. The only problem is the non stick coating has been coming off around the handle rivets. This is our only disappointment.”
“Bought set of pots in December 2023 Professional Stainless Steel Cookware Set 4 Piece
Code: S1631
Qty: 1 £159.00
Horrible from first use everything sticky to bottom, after contact with care service them answer was "As the pan is uncoated it will need to be seasoned before use or food will stick to the pan."
But on website they was professional sticky free. So they send instructions how to make not sticky but obviously we do this from day one. I think was faulty manufacturing series. So you got 10 years warranty for nothing. NOT RECOMMENDED. I believe most comments was generated automatically”
“Purchased the professional granite pans. Be warned, these are not designed to be used regularly. They were brilliant to begin with but after a few months the coating started to peel on two pans. Customer service verdict was we had used excessive heat. We had used enough heat to actually cook our food, and no more then we've used with cheaper pans in the past, that have lasted a lot lot longer.”
“Our Procook induction frying pan has very poor induction qualities. To cook in it you have to crank up the power to 7 or 8 out of 9. I've been using induction hobs for 20 years or so and this is the 2nd worst pan I've used.”
“Bought a complete set of saucepans and frying pans for an induction hob. The frying pan warped and food became instantly stuck,burning into the base of the pan.i am a serious cook who is very careful. I contacted pro cook who informed me I had the heat too high...but as a gesture of goodwill would replace it.
The second went exactly the same way. Absolutely useless and would not buy from here again!”
“I bought a Procook Granite small saucepan in a sale. Excellent value for money (paid £20 only). Non-stick ability unbelievable. I cooked porridge today the residue just came off with swishing water around the pan, not even a soft cloth needed! Very good heat distribution so no burning. Very impressed. Would buy more of these products. If I ever buy an induction hob, these will be perfect.”
