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ProCook Reviews

1.8 Rating 88 Reviews

18 %

of reviewers recommend ProCook

Company Reviews

Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 24th March 2024

ProCook 1 star review on 18th November 2022

ProCook 1 star review on 18th November 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the carbon steel “non-stick” frying pan set and have been massively disappointed with the quality of them. After only 1 month the top layer of the pans have peeled off and food always sticks to the pan. They were a complete waste of money, my old Russell Hobbs pans from Home Bargains lasted so much longer!!!”

ProCook 1 star review on 19th September 2021

Posted 2 years ago

“Hi visited your store in Fort Kinnaird,the customer service was amazing,extremely helpful, and polite, that's the 2nd time I've visited and both times the service was excellent .”

Posted 2 years ago

“Brought 2 Procook Footed Mugs 6481 yesterday from your Evesham branch. As a treat this morning my wife made our daily morning tea in bed. Guess what happened "one cup all the inside of the cup the GLAZE Cracked from top to bottom" spilling hot tea all over the work top. The tea is made in a tea pot, not boiling hot water in the cup first. The other cup did not keep the tea warm. I am having to travel 26 miles to return today to your Evesham Store!! To us these cups should be removed from your shelves and checked before a serious injury is caused to someone. We are both in our mid seventies and my wife is lucky not to have been burnt or worst the cup exploded. I will be having a very strong debate with your sales staff today to bring this to there attention. We do not wish anyone else to waste there time and safety with this product.”

Posted 2 years ago

“The knives I've bought have surface rust after only a few months , I General ly hand-wash sometimes dishwasher them, but apparently they ate not dishwasher proof. I've had cheaper knives and never had an issue. My warranty now is invalid as I used the dishwasher. For the money I paid I thought they would be better quality and not rust.”

ProCook 1 star review on 20th August 2021

ProCook 1 star review on 20th August 2021

Posted 2 years ago

“Worse returns process ever. For such a premium brand you would expect free returns. Not only you have to pay for returns but also the process is super complex and inflexible. Both the options offered require to print your own label and the phone support agent lack the knowledge to help you resolve issues with their buggy returns platform.”

Posted 2 years ago

“The most sticky non-stick pans I’ve ever used. And as for the heat-proof handles - still wearing oven gloves day in day out. Complete waste of money. Incidentally, the wafer thin coating comes off the edges in no time.”

Posted 2 years ago

“I ordered a total of 9 items (28th April) 1 of which was showing as stock due in soon. After paying, I was advised by email that the item would be due in shortly and would be dispatched with the rest of my order. 5th May, I chased for an order update to be told it was now due on 17th May. I waited until 18th May and chased again, to be told now due on 27th May!! They have had my money for 3 weeks, so I asked if they could send the rest of my items and they point blank said NO! I could either wait or cancel in full. What kind of company cannot amend an order so they can send part of it out? Why take payment for the goods if they know they are not dispatching them straight away? And as for customer service, why are they not keeping me informed of what is going on instead of making me chase them up? Pfff last time they get my money.”

Posted 2 years ago

“Very disappointed Very disappointed! I bought Gourmet Non-Stick Saute and Frying pan. In Less than one month of use I have marks on the outside on the pan. Well I thought I was entitled to a refund or replacement because of my guarantee and I was sent a msg from the costumer services saying I caused the damage & the guarantee doesn’t cover it! Wow Very unprofessional, I have another pan I use as normal and there are no such faults on it like the pan from pro cook. Very disappointed. It’s clearly made from very cheap material.”

Posted 2 years ago

“Coating came of Pans. procook refused to change them stating 'Pans had been used over a high heat' what a poor excuse. No such thing as a 25yr guarantee they'll just find any excuse to not honour it. Poor quality poor customer service. avoid! G. Baker”

Posted 3 years ago

“Fantastic customer service.”

Posted 3 years ago

“We bought £380 worth of pots and pans from Pro cook. Supposed 25 year guarantee, non-stick, dishwasher safe. What a joke. just as lock down started the coating began coming off but of course shops closed so could not take them back. Just taken them back to be told it is the dishwasher. Their own guarantee clearly states a dishwasher may dull the pans, we accept that. It does not say it will take the coating off around the top edges. Manager and assistant manager who had their story sorted both kept saying we had obviously ground the lids on the pans - no we have not. Used metal utensils - no we have not and they only go in the dishwasher about once a week. They did after much argument replace the three worst pans but would not even consider others doing the same thing. Like others on here will not use Pro-Cook again.”

Posted 3 years ago

“Procook’s gourmet stainless steel pans are premium items, look and feel great and work perfectly with my induction hob. Procook despatch and deliver quickly and I’d certainly recommend them!”

Posted 3 years ago

“I bought a set of elite forged pans 2 years ago. I called ProCook as the inside coating was coming off and was concerned it could be a health hazard. The response I got was the same as the many customers who also complained “you have used metal spoons you should use plastic or wooden”. Some of the saucepans have never had any utensils used, they are used for cooking veg and just drained. I put my complaint on the Trustpilot Site as I could not understand reviews on this site *****! Yes they were all good except mine. I did get a response from ProCook via Trustpilot to contact them, I did and got the same negative response I requested to speak to a manager who was going to call me back still waiting some 9 days later. Dissatisfied customers of ProCook please also put your views on the Trustpilot Site It was strange to see so many good customer reviews today!”

Posted 3 years ago

“Contacted Procook regarding a frying pan with lid that I ordered in June 2020. The Teflon coating had come off one of the ‘bolts’ that attach the handle to the pan, sent a photo as backup. This morning received a replacement frying and lid less than 24 hours after my initial email. Always pleased with the service and delivery times from Procook but thoroughly impressed with the speed of my enquiry. I would always recommend Procook to anyone that needs to update their kitchen wears.”

Posted 3 years ago

“Poor quality pan. The base buckled after 3 weeks of use on an induction hob. I’ve had pans for years in the exact same usage that remain completely flat. No refund, very poor service indeed. You get what you pay for I guess.”

Posted 3 years ago

“Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Lisa Hardy GB For companies profile image of Lisa Hardy Lisa Hardy United Kingdom 1 Review 0 Reads 0 Useful Click “Yes, update me” to receive emails from Trustpilot about your reviews, inspiration, tips about businesses and products, information about Trustpilot, and new features. You can opt out at any time. Review of ProCook Lisa Hardy 1 review 1 star: Bad 4 minutes ago I purchased a set of pro cook knives in… I purchased a set of pro cook knives in nov and they are way below standard,they don't touch my current set of knives ,which were 10 years old,in quality. The order process was long with me having to provide photo graphic evidence before the order was placed. The knivecwere delivered to completely the wrong house on the street and I had to hunt them down from the picture left by the delivery company! I was unimpressed with the quality from day 1 but persevered but after about 6 uses of the carving knife and a dozen if the others I gave in and complained. The 1st response/suggestion was for me to buy a knife sharpener,well based on the usage to date that would equate to the knives needing sharpening every few weeks which isn't correct and doesn't represent quality. The 2nd suggestion was for me to visit a local store,at my own expense to have them sharpened and purchase the correct sharpener for future use. Absoltely below par product and the worst customer service I've know. I won't be purchasing anything from this company in the future. Trustpilot Choose country United Kingdom About About us Jobs Contact Blog Transparency Report Press Community Trust in reviews Support Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Follow us on Legal Privacy Policy Terms & Conditions Guidelines for Reviewers System status Cookie preferences © 2021 Trustpilot A/S. All rights reserved.”

Posted 3 years ago

“Well, unfortunately I have to join a vast group of unhappy customers. My wife bought a set of that shitty kitchenware, both chopping boards has big cracks, obviously they manufactured them from not properly dried wood, What else I can say, company that can't produce decent chopping board of course not able to make good saucepan.”

Posted 3 years ago

“I spent over £669 on Pro Cook kitchen ware and I’m sorry to say that I have wasted my money for the following reasons A) The Osle stoneware is a lovely design, however they would be pass the grade of seconds with other manufacturers. B) The Elite Ice set of knifes are blunt after using for the second time. C)The Chopping board been thrown out after using it once. D) The Spice Rack lids are going rusty after 2 months E) The Elite saucepan set is very average with marks after hardly being used. Please don’t be tempted by the offers, like I was. The general quality is extremely poor. My order /invoice no: OWW19492341”

Posted 3 years ago

“The ProCook Gourmet Non-Stick Cookware Set is unfit for purpose. This pan set is a set of saucepans, frying pans and casserole/stock pots. These pans are designed for an induction hob, which I have. They do not withstand the heat of cooking without warping, even when I have been really careful with not ever using the maximum heat settings. The non-stick feature is not non-stick. The only way food doesnt stick is if you are simply boiling food in water. Frying, casseroles etc the food just glues to the bottom. A set of pans is not fit for purpose if you cant use them for their intended purpose (cooking food), without failure of the non-stick and the shape of the pan. I first made a complaint just 5 weeks after delivery of the pan set, and 2 items were replaced . I am still having the same issues DO NOT BUY!!!! THESE ARE RUBBISH”

Posted 3 years ago

“Bought a converter to use my pans on my induction hob and it doesn't work with some pans and others don't seem to boil!! Don't buy this useless waste of money.”

Posted 3 years ago

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ProCook is rated 1.8 based on 88 reviews