Public Storage Reviews

Name: Public Storage
Rating: 3.52

3.5 Rating 509 Reviews

62 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.5

Based on 509 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Janet is a superstar she is the most excellent Msnager and customer service gal under high duress she has an amazing attention to detail for each client ! Hands down she should be training other managers ! Got us settled where no one else could ! Janet has a wonderful attitude and is highly efficient ! Thank you Janet bringing all my business here !”

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Posted 10 months ago

“Steve at the Skokie, Illinois Public Storage is the most dedicated representative of the company. He always shows a sincere interest in the customer, a patient and pleasant disposition, and is thorough in his explanations and assistance.”

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Posted 10 months ago

“For 3 days during peak move in/out time (end of month and 1st of the month, no onsite agent available and no way to get a question answered; the app does have a live chat, but the responses are general, rather than specific to my needs. For the cost of the rental, one which expect SOME customer service.”

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Posted 10 months ago

“This review is for Donald Finch at the Dawson Blvd in Norcross Georgia. Thank you for your patience in explaining and showing us the different units.”

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Posted 10 months ago

“This review is for Gabby the manager at the Northridge office off Parthenia. My wife and I had a really positive experience renting from this place. The manager, Gabby, was so great to work with when we got our unit. Surprisingly, my wife and I ended up having some really meaningful conversations with Gabby. Not only is she incredibly professional, funny, and knowledgeable, but she also puts you at ease knowing she's running things. One day, I went in to pay my bill and somehow the topic of cancer came up. Gabby shared that she herself is a four-time cancer survivor. I was blown away because my mother-in-law was currently dealing with cancer, and I had seen firsthand what my own mother went through before she passed in 2005 from lung cancer. I mentioned to Gabby about my mother-in-law's situation. You'll never guess what Gabby did next - she reached under the counter and pulled out some tea packets she keeps for just such occasions. She handed them to me to take home, saying they may help my mother-in-law fight the cancer. I have to admit, I got a little choked up. It was such a kind gesture. My mother-in-law went back for testing and amazingly, the cancer was gone. We still can't believe it. Gabby truly deserves some kind of recognition for being a manager who goes above and beyond for people. She really does go out of her way to help. Thank you so much, Gabby, for everything you do. You're really making a difference.”

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Posted 10 months ago

“Stay away from Public Storage. They will continue to raise your rates!!!! In 25 months they have raised my monthly rate by 55% from $179 (trying to get you in the door) to $401!!! And this is just for a small 10' x 10' unit in Picket St in Alexandria VA. I contacted them asking for some release and they said, "NO". I've contacted the BBB and basically Public Storage is holding me as hostage since I'm not in VA at the moment and don't have any other options! I understand that prices do increase but not at 55% in 25 months. Also, they are advertising my same unit for $185 (on line). REMEMBER - that is just to get you in the door, then they will raise your rates!!!!!”

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Posted 10 months ago

“Very reasonable prices for a climate controlled unit. Everything was as expected and the Move was streamlined. No problems whatsoever.”

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Posted 10 months ago

“Tim the property manager in Brighton CO has been beyond helpful and polite each and every time I have asked him for assistance. The property is always nice and clean and easy to access. Thank you Tim for all you do!!”

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Posted 10 months ago

“I am very disappointed in your company. I have been a loyal customer for over three years, never being late on a payment and you raise my rent every few months, no one can afford this. You asked if I wanted a lower cost unit, yes I do and I will find a lower cost unit with another storage company. BUYER BEWARE! Your rent goes up quarterly. A lot! I started at 169, I am now paying 395 and no one will talk to you, just the property manager who cannot do anything. The elevators go out regularly, there are new rules on how to enter and exit every time I go there…. I had to let someone out last time. It is TERRIBLE!”

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Posted 10 months ago

“The public storage on Bullard is garbage. I went over there on the daytime to put my stuff in my storage and there was no dollies to bring up my belongings. Nobody else was there but me and there was no dollies to assist me in bringing up my belongings. This place is just trifling. The bathrooms are disgusting and don't seem like they are cleaned on a regular. If I had known they operated in this manner I wouldn't have never stored my belongings here. Play it safe and go somewhere else that can accommodate you when you go to store your belongings. They will call you about your charges, but do nothing to accommodate an easy transfer from your vehicle to your storage. Might be cheap, but not accommodating.”

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Posted 10 months ago

“I had the pleasure to work with Melody at 2399 Finley in Lombard. Melody was very helpful and knowledgeable about what I needed. If I ever need to use PS again I would make sure to work with Melody again.”

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Posted 10 months ago

“Oh how wonderful Ms. Susan was at the location 7895 Riverfall Drive Dallas Tx, 75230 I mean she was as sweet as she can be she understands that My Rent was high due to my Storage Unit having it for a year now. She was able to help me out and I understood everything on why it was increased She help lower it I really Appreciate You Ms. Susan God Bless you❤️🥰🙏🏾🤝🏾”

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Posted 10 months ago

“I recently contacted the storage facility in College Park, Maryland, and I enjoyed speaking with Akena. She was incredibly helpful and went out of her way to assist me. Akena's friendly and professional demeanor made the experience very positive, and I was impressed by her commitment to excellent customer service. I wholeheartedly recommend Akena for her outstanding assistance and commendable attitude.it”

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Posted 10 months ago

“Had my storage auction off they were contacting me at wrong number which gave them right number could not wait 3 days would of payed what we owe auction off and got nothing told them there were just pictures and few personal items not valued to anyone els sold my things now wants balance ya ok worst place to go used rent without telling us stay away from this place you will regret it worst storage anywhere”

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Posted 10 months ago

“Peggy was wonderful in helping us today get second person in account. Tom was fabulous and answered my many questions when I got the storage locker last week. They both helped everything go smoothly. Thank you both at Stillwater, MN location.”

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Posted 10 months ago

“Today, I visited Public Storage at 1020 N McCarran Blvd, Reno, NV 89512. I wanted to inspect my unit and add a lock to my unit. I had the wonderful experience of meeting and working with Nay. My storage room door was hard for me to raise. Nay is very respectful, supportive, amd professional. Nay was able to find me another roll up door unit and got me transferred to the new unit. Moving is hard and stressful. However, Nay gave me a piece of my. Immediately, I felt less stress amd could continue with my moving plans. Previously, I have rented from Public Storage. Thank you Nay for being a part of the excellent Public Service TEAM.”

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Posted 10 months ago

“The worse place in the history of worse places I would highly not recommend if I were you NOOOOO don’t do it they must b faking reviews cause ain’t no way”

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Posted 10 months ago

“Public Storage is a scam. I signed up for their Fall 50% sale in November 2023 and was promised by the person assisting me that the unit price would not go up for at least a year or more. They have already raised my rate twice. This company does the bait and switch. They lie to get you to sign up, but once you are signed up and locked into your contract, they say there is nothing they can do about the rates getting higher. DO NOT USE THIS COMPANY!!!! I am going to report them to the BBB.”

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Posted 10 months ago

“Peggy is very helpful and friendly. It was very organized. 13465 Fenway Blvd Circle N Hugo, MN 55038”

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Posted 10 months ago

“Sondra and her coworkers were very helpful and friendly/courteous at 10410 NW hywy. Issues that we had were resolved quickly. Thank you so much!”

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Posted 10 months ago

Public Storage is rated 3.5 based on 509 reviews