Public Storage Reviews

Name: Public Storage
Rating: 3.53

3.5 Rating 510 Reviews

62 %

of reviewers recommend Public Storage

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3.5

Based on 510 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nicole working the Riverchase Public Storage this morning was exceptionally kind, knowledgeable, and SUPER patient with my elderly mother! My Mom came in frustrated and acting quite ugly and Nicole calmed her down and was BEYOND wonderful!!! Give her a raise!!”

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Posted 11 months ago

“Jessica at the 6704 Ritchie Hwy, Glen Burnie location was extremely helpful and friendly on the phone today! Excellent customer service!”

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Posted 11 months ago

“I believe she's a manager Linda Jackson she has a employee name Brittany she good too. But Linda oh my goodness she has the best manners I ever seen in a business. Sorry but it shocked me . I was so surprised. You need to have her a employee of the month. Wow... Thank you Mrs. Linda for the amazing and incredible service you give Everytime . Keep up the excellent work...”

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Posted 11 months ago

“I onlywish to inform u to please get the public storage display board outside the hopson road morisville checked as at night only public word light is on storage word light is off. Its only in yor favour benefit. Deep haryani”

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Posted 11 months ago

“Theresa at Public Storage in 2401 Lois Drive Rolling meadows, IL 60008 She goes above and beyond, is very helpful and so so nice. The prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise because she is amazing 🤩”

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Posted 11 months ago

“I like how friendly the staff is Ms.Ronda at the location at 840 Hambrick rd.Stone Mountain Ga.Is Always a pleasure to Know all my questions will be answered!Thank you!!!”

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Posted 11 months ago

“After many failed attempts to find someone working or at least answer and return my calls at you Taylor Avenue location I finally found someone at the Joppa Road store that heloes me with all my needs last week. I can't remember her name but, I think it started with a M. Thank you so much for having the patience and explaining things to me several times. My mind isn't what it use to be your the best.”

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Posted 11 months ago

“Because of the two surgeries my wife has the medical bills are taking a large amount of money so I tried to close my storage but they said the parking lot was being resurfaced but Manager e will not call me back, it's been 3 weeks of calling now the new bill is out I feel cheated and coned.”

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Posted 11 months ago

“Public storage is a rip-off. I paid for a full month's rent and when I moved out they refused to refund the difference. I think that this is a bad business practice and I do not recommend public storage”

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Posted 11 months ago

“350 N Nova Road Daytona Beach FL. 32114 Unit B014 (10' x 20') We rented from this place. I hate there way of dealings after the first two months they jacked up the prices to little over 300.00 nothing like kicking a person down when they are really down and hurting. We lost our home we were living in a cockroach hotel for over 3 months we had to give up our dog. We were having it ruff to top iit off mom had to get on hospice which really hurt to much stress. Then we had problems paying the storage I paid two hundred dollars on it in hopes to get more time to pay on it. We lost everything we own like our clothes and quit a bit of antiques we lost over 1000 dollars on a Nikon camera very costly paintings these people only wants money they to me have no heart all callous . I can not believe we lost everything. This gave me a lot of anxiety. I. Asked them can they hold off on auctioning off our stuff I told them mom was put on hospice you think they have a heart no not them. We lost our filling cabinet with our birth certificate I had blood pressure meds in there as well. I just can not believe this where is the compassion. I really hurt over this matter they sold our stuff for 500.00 dollars and had the audacity to say that we still owe 400.00 some odd dollars. Then the lady on the phone snickered saying that they will report us to the credit bureau if that's what they want and they get off on it go for it u can not hurt us anymore then you had already. You guys are something special. I hope you enjoy your hard earned thievery. Don't spend it all in one place. Hope you choke on it.”

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Posted 11 months ago

“the white settlement, TX office has the best employee, her name is Nevada, a woman with a true heart of gold that has not only made my day so much better, her kindness and understanding was so appreciated. she made the whole rental experience the best ever.”

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Posted 11 months ago

“Diane is a great employee, she is very respectful and friendly at Public Storage in Tucson Az on Speedway & Pantano”

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Posted 11 months ago

“Jennifer the manager made it so easy to rent and explained the rental agreement.Fast and friendly.”

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Posted 11 months ago

“Sue at Public Storage Self-Storage Units at 8220 Skokie Blvd, Skokie, IL has been great with me. She goes above and beyond! If she could do more than suggest moving to a smaller unit she would but her hands are tied. Prices go up and down, so when it works for me, she'll help me move if I need to. I hope this review gets her a raise!”

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Posted 11 months ago

“Steer clear of this place!! They give a price to rent the unit and they will randomly start increasing the monthly rent amount once you've got your things in there. I called to ask why my rent amount increased by $40 after 5 months and was told by a rude representative that there's no cap on how much they increase your rent amount or how often they decide to increase it. She said it could be every 3 months, 6 months or whenever... Also, the property manager hides behind the 800 number, so good luck getting to speak with a person where your items are stored. I've left 3 messages for the Aledo, TX location and have never received a returned call. RUN!!!”

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Posted 1 year ago

“Public Storage needs to let their customers know everything few months their storage fees will be increased. The ending of November 2022 the price of storage unit was $99 just paid my bill $155. I called to ask why the constant increase in payment was told to get a smaller unit. The unit I have is small. Now I have to make arrangements to fly to Florida and pay to get my belongings out of the unit. Please put it into your contract let your representative inform us to avoid additional expense and stress on your customers.”

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Posted 1 year ago

“Rented a storage unit on 172nd and Halsted in East Hazel Crest and was extremely pleased. Mike is very pleasant to deal with and has top notch customer service. Will definitely used their services again.”

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Posted 1 year ago

“I have been with Public Storage for a while. The unit is fine. But I started with a $121 per month, and have just received a notice that they are changing it to $427 per month. Be AWARE that they get you in and then bait and switch ...upping it not soon after, but then again every year. They are swindlers! And there does not seem to be anyone to reach out to help you. Oh. And the same place is advertising $151 per month for the same size right now!! Go ELSEWHERE and negotiate a longer contract in case!!!”

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Posted 1 year ago

“I was frantic today to find out my storage units would be dramatically increasing in price by about $40.00. The increase would make my bill about close to $200. I found this unacceptable seeing as though its only been about 4 months of me being there. I called and left a message and got a return call stating my rates would be drastically Decreased. This act by management, Mr. Nelson, was a very welcoming call and I greatly appreciate it. I really like using Public Storage in the Owing's Mills area @ Dolfield Rd. It's unfortunate that too often the rates go up too fast.”

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Posted 1 year ago

“Rosa at 24105 is professional clerk with the customer always in mind. She should be credited with being a critical person to the company's success. RLS 4/29/24”

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Posted 1 year ago

Public Storage is rated 3.5 based on 510 reviews