“Today, I went into the Pulte Kennesaw sales center to view available home plans, lots, etc. There was a couple and their kid that walked in literally just ahead of us (I had my 3 kids with me). Because of COVID, we kept our distance and patiently waited as she took care of their needs first. About 15 minutes passed with absolutely no acknowledgement of our presence, no brief instruction to me on viewing the property, brochures, no anything. Let me clarify, she definitely saw us. Pulte may not care to service a person of my ethnicity in this neighborhood, or maybe she didn't, but it's quite disgusting. I decided the person on duty was more interested in pretending we weren't there and so we so politely walked back to our car and left understanding this is a blessing in disguise. I'd rather burn my money than to give it to a place like this. I'll remember to never recommend your homes to anyone I know (all races included) simply for your lack of common courtesy and customer service. This sellers market will not remain as it is, but these reviews will be here to warn future buyers of how you conduct your business for a time to come. Future home owners, take your money where it's appreciated and where discrimination is not portrayed. There are other builders to choose from. Thank you.”
“Choosing Pulte was the worst decision that we could have made. This company openly admitted to us that they discriminate against buyers and treat every buyer differently. We were charged thousands of dollars for some of the additions to our home only to have other buyers in our community tell that they received those same options for free. When we asked Pulte about this we got the run around and they never gave us an answer as to why this was. Our sales representative Martha Martin lied to us at our contract signing and our design appointment and mislead us on various aspects of our home. She have let us add options and we paid for options that were no even available for the home model that we chose. We did not find this out until well into the build process when certain options were not included in the home and when we asked the construction manager about this he told us that those options were not for our home. We then had to jump through hoops with Martha's boss Eric Sanford to get the money that we spent on these options credited back and they only gave us a percentage back, not the full amount. So we still ended up paying for things that are not even in our finished home. The homes that they build are poor quality and poorly build as several things in in our home feel apart after the first two weeks of moving in. When we asked Pulte about this they told would not do anything about it. This company is dishonest, discriminatory, misleading and will tell people whatever they want just to get them to buy a home. Do not build with them.”
“They are very dishonest. I am very disappointed with my home. Still can’t take my stuff out of storage since closing in November. Was given three days for repairs. Too those day from work still haven’t been completed. My stuff in storage since I close on my house in October. Was excited to build a brand new house my joy was shattered with disappointment. They need to return my money and take back this garbage they built the complaint from others is sad.”
“BUYER BEWARE .... If I can give ZERO stars, I definitely would. Pulte (and just like the rest) is a production builder, keep that in mind. They build your house as quickly as possible, according to their plan, and NOT yours. And with the cheapest materials and lowest-paid contract laborers available. There's plenty of negative reviews regarding this, online; and it's worth reading through them, and watching the videos. Within just a few months, your new home will become a complete NIGHTMARE -- costing you thousands+ more to repair damages and deficiencies. Cracks, leaking roofs, mold, water damage, poor-substandard workmanship, improper installations, and more. And good luck trying to get through their warranty support; that's if you ever get THROUGH to them. DON'T BE FOOLED or lured by their polite speaking sales consultants. Their sales consultants will 'only' respond to certain questions. They will not answer specific questions until receiving the earnest money, and signing of the contract. Your earnest money is non-refundable, keep that in mind. After signing the contract, the headaches will begin. OPT OUT NOW, and don't make the same mistakes, that hundreds of customers did. If you want to build your dream house, go with a reputable 'custom' home builder.”
“Pulte made us feel ripped off as they charged us three times the amount for mini pendant lights. Additionally, our construction manager did not respond when we reached out to him and no showed to an appt.”
“I found that the construction managers specifically Hanook proved to be less than truthful. I had the same experience with Tom out at Dell Webb Davenport Florida. Once the evaluation you provided is completed They become suspiciously unavailable.”
“Seriously, my husband and I would NOT recommend a Pulte Home to anyone!!! We could write a book on our bad experience with Pulte. While we were still under a ten year home owner builder warranty, we had a crack in the foundation that was horizontal, and ran the whole width of the house. They brought in THEIR foundation company, and said it was in ASCE tolerance. We hired a Certified Structural Engineer to come and take measurements. The Certified Engineer said it was not in ASCE tolerance.
Pulte cosmetically fixed the crack. "Their Fix" only lasted 8 months. They did NOT fix the REASON for the crack. We have a 9 degree driveway upward slant, and dirt was apparently hauled in for the main construction of the slab, but the soil on the front side of the house joined by the driveway started slanting
downward toward the slope, in other words toward the street. The pressure on the front side of the house apparently due to hauled in soil gave way, moved, and cracked the foundation a short distance behind the garage and front entrance. Because there was a one year warranty on the first "fix job" the foundation company came back, and again filled in the crack. Again, the REASON for the crack was NEVER fixed by Pulte. Now we have about a $10,000.00 expense to pier the front of the house to prevent the crack from re-appearing. If you are planning to purchase a home, please look around for a good builder. There are some out there, so do your homework first. We do not want anyone to have to experience what we have experienced with Pulte Homes here in San Antonio, Texas.”
“Don’t ever buy Pulte, ever. We close tomorrow morning at 9am and I am sick over it. Our house is not even done, dirty and not what I expected. They need to move their model over to our house and see if they could sell that kind of star “quality” these whack jobs pride themselves on. All they care about is selling more houses rather than doing a decent job. Our sales lady had the excuse that our house wasn’t a million dollar house when we brought up concerns like bows in the wall. Are you kidding me? These people need to take a serious look at themselves. It is sick that we have been delayed in closing and yet we are still closing with a house that doesn’t even have a front door lock, hot circulating water, screens, and dirt everywhere. Not to mention we have gaps all along the baseboards where the carpet meets up. The construction manager says it will get done but it never does and oh, look there closing has arrived and he still hasn’t delivered. I will never ever recommend this builder to anyone.”
“Pulte built our current home in Newell Creek in Mentor, OH, my husband and I moved in on 5/6/16. Pulte touts quality home building but ours was less than perfect. Three times within the past 4 years that we have been living in our home, strong winds have knocked the siding off above the garage and on both sides of our house (at separate times), we had to pay an outside service to get it fixed because we were no longer under warranty. The third most recent incident was 11/14/20 when the winds were blowing at 40-50 mph. Yet again we are having to pay someone to fix the damage. So if you have a choice to go elsewhere to build and buy a home, just think twice about letting Pulte do it.”
“Pulte was made aware of a problem with a leaking window which was reported within the five year warranty period. Rather than taking the lead on the issue as general contractor we were entrusted with solving the problem. No window has arrived after 8 months. Contact with Pulte to take over the problem has gone with no response.”
“We closed on a new home- late due to building issues not COVID related. We have not moved in because we are selling another home and the tile in the master shower is yellowing because the water pools after a shower. We also have over 10 areas on our wood floors that have splintering problems. A call back would be nice, but yes they have our money.”
“My walkthrough noted numerous issues not completed. Field Manager was not ready, nor the house for this. Painters painted ceiling and now I am on my hands and knees scraping up paint they left! Their customer service stops and you close. I should have delayed it due to unfinished issues. Dryer vent not hooked up, cabinets out of alignment, horrible tile job. They are interested in money only and could care less if you complain! Executives don’t answer consumer emails. No mailboxes, I must drive 1/4 mile to a bank of mailboxes. They hire the worst subs in the industry and none speak English! I have built 4 homes in south Florida and Pulte is by far the very worst. Can’t sue them, contract says arbitration only. Caveat Emptor”
“Our original date to close was told to us at the time we put our deposit down and was supposed to be after November. In July we were told it will be in September. We did our walk through and noted lots of items that needed repair and they had a week to fix them. We got our keys a week later and moved in at 5 pm. There was trash in our yard, water bottles soda cans food wrappers and even chicken bones from workers just left on our property. The yard had lots of nails and our floors, widows and counters were filthy. We started cleaning when we should have been moving.
I reported this to Pulte and was told they only do a construction clean. The quality of work is so poor. The workers take no pride in building these homes. We were rushed into moving into a home and you can see the finish of this home was rushed. Paint was all over tiles, holes in the grout, the grout color is not the same as we ordered, insulation stuck on the baseboards painted. Our a/c was not working right, mirrors are scratched, paint runs all over the walls, cabinets were chipped and paint all over them. Our lights flicker constantly and now we are getting little shocks at times when we touch the light switches. We have been in the house for 7 weeks and still have multiple issues. We have called supervisors and they just don’t care! Everyday we find more issues and now we are told there is only a 30 days to report home issues but each day we find something new and Pulte is rude when you call to report anything. These homes look beautiful but are poor quality and poor customer service from the builder. I would never recommend this builder.”
“Horrible warranty service. This warranty manager TONY IS A SEXIST pig towards women! I have had my house since 7/7/2020 and since moving in I am throwing away shirts that have mysterious tiny holes. I buy five new ones and boom more holes. I finally had two granite companies out who said their are microchips in the granite along the edges. This is catching on my shirts as I cook, clean, and put on makeup at the counters. I made a warranty claim and this donkey is refusing to fix my counters because he don’t feel it, even though two other companies have! This idiot Tony even told me I was crazy because he can’t feel it and if he has to use a fingernail to feel it they ain’t fixing it. Really!”
“We recently moved in to a Pulte Homes, last Feb. 2020. My wife & I are very dissapointed, when we are on the process of buying the house, everyone were very nice. We were told, if there is a problem once we moved in, they will fix it. Our first day the house got flooded, second day the toilet flush was clogged, they came & fix the flood, but the toilet, is never fixed, we have to pump the toilet 2 times a wk. On the walkthru, we found problems, we were told to write down everything that needs to be fix, but no one want to come and fix it. So many problems in the house nobody want to return my calls and emails. I will never recoment Pulte Homes to anyone.”
“The worst experience I've ever had. No one answers your calls or emails. Once they get your deposit they don't care what happens. Wish i never bought from them. Would never recommend them to anyone.”
“Do not build your home with this company. We moved in November and still do not have shutters on our windows. Poor communication and already have cracks in our walls and concrete. Not to mention the HOA IS HORRIBLE AS WELL. They pressure you to get things done on your end but when you need things done from them they are a no show. I would definitely not have bought our home if I had known this in the beginning. Looking to sell in the next year or two.”
“We completed our walk through six months ago. Unfortunately, we missed the fact that they failed to paint a portion of the exterior. But since we did not get it on the pre-closing list, it is now our problem. They won't write a repair ticket. It would cost me $200 to do this myself. I just paid my attorney a $500 retainer. We'll see what happens in court.”
