“We moved into our new home in June 2021. We have had nothing but problems with this company. It has been a nightmare experience. Many things only completed partially (good enough to pass inspection) but not very good quality. I feel like our house was thrown together without much skill or care. Our carpets were put down on top of mounds of putty from the wall. Our upstairs floor is weak and sinks in many places because it rained on the plywood (not covered) before they laid it down. The driveway is full of cracks - 18 - big and small. Entryway concrete had mounds of some hard substance that was never cleaned off. The interior paint looks like a base coat - not smooth and it picks up dirt from anything. Tile grout is cracked in 13 different places mostly upstairs. The roof leaked during the first big rain that came (on Christmas eve with friends and family here during dinner). Exterior doors not properly sealed. You can easily see the outside light from inside the house. Carpets were not properly tacked down at the edges downstairs...upstairs was ok. Big sliding glass door was warped and hit the door frame pretty hard everytime you close it. When they came to fix it they heated it up and bent it out in a few places and it looks pretty bad now. So bad in fact they said they are going to have to replace it but not until I said I was going after thier ROC license. Before I said that they thought it looked ok. The driveway still has many scuff marks from the big trash bins they slid around on the driveway while building the house. I have still not received a call from thier customer service department to follow up on all the work that needed to be redone ( there were 16 different contractors the 1st time). And now the 1 year warranty work just got done (...almost..2 contractors never showed up). I've had circuit breakers popping multiple times over the last year and the electrician I hired to fix it (out of my own pocket) said the box is too small for the size of the house. There's only room to add 2 more circuits and it sits directly in the evening sun so it gets too hot. I can go on and on but the other 11 things are just more of the same. I bought a brand new house 20 years ago from KB homes and hardly had any problems. I thought Pulte was a better builder when we bought the new house but it looks like I was wrong. To anyone looking to buy...poor quality and worse customer service....run away as fast as you can! Thank you for reading this (book), sorry it's so long. :)”
“We moved into a newly constructed Pulte home in June 2020 with HVAC installed by RGP.
The HVAC was not functioning properly - loud noises and very little air.
The Pulte rep and RGP were contacted and RGP sent a tech. Over the next 2 years, and despite many service calls by RGP, the home continues to have some rooms getting very little heat/air, while others seemed to be getting none. During the winter, a bedroom on the front of the home is very cold.
Again, despite many visits to the home by RGP, the issues were not resolved with RGP reporting to the builder, Pulte that the system was installed and operating up to standards.
Due to the ongoing issues, we had an outside HVAC company come to inspect. The tech stated the noises was the system overamping and to be certain what the issue was, scheduled one of their engineers to check it out. The engineer found 1) A piston installed was not the correct size 2) The evaporator coil was not working properly 3) All of the dampers were closed off with the exception of the main bedroom site and t4) That the home was under-ducted.
He stated that the system is being overworked to compensate for the under-ducting and that unless corrected, we would not get much use out of the system, that the motor, fan and other components could start to fail.
The report from the outside HVAC company was sent to RGP, the HVAC installer and the builder, Pulte.
They did after several requests send someone to check and replace the piston and evaporator coil, but refused to address the under-ducting stating it was within standards.
Over the next year and ½, calls were placed to RGP due to heating and air problems and RGP sent several employees from techs to Mgrs to Supvrs to check the system and did everything from placing dampers and closing off ALL rooms except the main bedroom, turning up fan speed and who knows what else with no obvious change. Because RGP stated the system and ducting were up to standards, nothing was done to correct any of the issues. Not by RGP and Pulte uses RGP’s statement that the system and ducting are up to standard as the excuse did not intervene.
As of the week of June 6th, the home is now just at 2 years old and THE AIR CONDITIONING ISN’T WORKING AT ALL. THE COMPRESSOR FAILED. DURING THE HOTEST WEEK OF 2022, WE ARE IN A 2 YEAR OLD HOME AND WE HAVE NO AIR CONDITIONING.
Pulte, the builder states over and over again that RGP has informed them that the system and ducting are working up to standards, but it is not normal for a new home to have heating and AC issues and to have an evaporator coil and now a compressor fail in less than 2 years. We are now at 2 years and the service warranty with the installer RGP has expired. We have been waiting for the compressor to arrive at RGP since 6/6 it is now 6/14 with temps mid to high 90’s as we suffer while waiting for this repair.
Think long and hard before having a home built by Pulte because in addition to the HVAC, there are many poorly installed issues such as tile, the paint job looks as if children did it. And definitely if you find that RGP is doing the HVAC RUN. Both will string you along, they will send someone to the home over and over and NOT fix the real issue, but string you along until your warranty runs out, system fails or both.”
“Pulte does not stand by their work or contract. They put in a defective hood that was deemed a fire hazard and never fixed it. They jeopardized my family’s lives. Their customer service is absolutely horrible but what do expect when you have the most incompetent people working there.”
“pulte do not keep their words. They threathen you.
I bought a home from pulte in eastfield community in bartlet.
Anyone reading this. DO NOT BUY HOMES WITH PULTE.
I requested 9ft entrance door in my house. Me as a buyer pointed out 7ft door that they were installing 3 times while house was getting built and all what I was told your door is on back order don't worry.
3 days before closing while celebration walkway I again pointed out mistake.
Now a day before closing sales manager senior manager started threatening me either close or start paying 300 per penalty and we will sell your house in 1 week and retain your 40k because I signed contract.
My contract and change order do not even mention door height and pulte is not ready to accept their mistake. NO THEY WILL NEVER.
Very bitter experience with Pulte.
DO NOT BUY HOUSE FROM PULTE.
IF U BUY GET READY TO BE THREATENED AND LOOSE YOUR MONEY.
Unfortunately I don't have option to give negative rating.”
“Everything is bad post purchase. Impossible to get things fixed. Poor drainage, mismatched paint, doors falling off, toilets backing up and the list goes on. Not the only owner in Del Webb at Trinity Falls with issues but no response or told they will be here and never show up.”
“We paid $540,000 for a Pulte home that turned out to be no better than a mobile home in quality. The trouble with Pulte Homes is that they hire the very worst in subcontractors. Our home has paint and glue stains throughout the flooring that we are still trying to remove after a year, simply because the painters were too lazy to put drop-clothes down. Closet doors don't close properly, even after being repaired twice. One wall was so poorly done that they had to completely rebuild it. They rushed our final walk through, having us inspect a house that wasn't ready to show. It still had construction dirt everywhere and paint missing in many areas. We were told we had to sign-off on it that day and they'd come back to fix problems. They never did come back to clean the house. It took me a week of cleaning to make it habitable. I would not recommend Pulte Homes for any home purchase. We were buying a vacation home in an area valuable to us, or we would have refused the house at walk through.”
“Just closed on new home in Pinebrook Community, Auburn GA, the craftsmanship is horrible, I believe that when you point out things in the final walk thru they fix the most obvious things you see. paint and dry wall terrible. some with no experience could have done better. Pointed out a problem with the roof before we moved in told it was fixed six weeks in roof has same issue.”
“The materials are very cheap and they didn't honor their contracted annual repairs after one year of being in our new home. They have made promises upon promises to fix our repairs, but it's been 2 years, and we are seriously considering a lawyer to get to the bottom of this at this point. I DO NOT recommend!”
“We had our home built in 2019 and I just have to say that there are some things that we did not notice after the build. Normally, it takes time to see any defects in the home, and one major problem we are have is the cabinetry above our microwave, the ceiling part isn't even attached which is really shotty work. Unfortunately we didn't notice this until I was reaching for something, and I just happened to glance and notice it was there a week ago. We are also having issues with out water heater, we can barely take one shower before the water gets cold. To add to that our water pressure drops in all sinks when the shower is running. I filed a repair ticket with Pulte and received a call back from Bill, when I explained the issue had a snarky attitude with me with not remorse and told me all my issues were out of warranty. This is highly frustrating as a new homeowner, and now I understand why their warranties are short. When we moved in, we also had a few bushes die which were only covered for 30 days, this is absolutely ridiculous as that's not enough time, especially to inspect the home for any flaws mentioned above. The only reason why we bought a Pulte home was because we love their floor plans, but their customer service and the people who build them are horrible and do really bad work. We've had other issues were there were wrong screws used, outlets painted over, and some parts of the house not even painted. I'd like to speak within someone at Pulte about these issues and have the plumbing issues repaired, as well as address the cabinet issue.”
“We wrote a bad review, Pulte reached out asking for our name and what is wrong. We did and they replied they will have their team call us by 48 hours. They got what they wanted, no shock their. they never reached out. Not being able to use my own showers because they are leaking in the walls, and since day 1 toilets shooting up water for no reason, very unsanitary when you're using it and it happens. The condo is only 9 months old. Northeast warranty, Pulte and building manager, can't even get a plumber to my house. I even took videos of everything. We had rain pouring in our sliding door and our back door wasn't opening correctly, took months to get that fixed. My neighbor already had his toilets and showers back up in his entire house. You think they would fix mine before that happens, but it's been 9 months and they're still not getting it fixed. I wish I researched better on Plute and Northeast warranty. Absolutely terrible. We are now hiring a lawyer and calling Board of Health. Horrible Pulte Company!!!!”
“We highly recommend anyone looking to purchase a Pulte home think again and choose another builder. There were many problems with the structural part of our home, and the warranty. Pulte will fix cosmetic issues while in warranty, but not fix reason for issue. We spent 10,000.00 to professionally fix reason for issue. Do yourself a favor and look for another home builder. If his review can prevent only one person from a big mistake, it is worth our time to write this review.”
“Pulte started building our house in the summer of 2021, Parrish, FL. The foundation was put up. There were many blocks that had mortar cracks. We were told that they would be filled and fixed. That did not happen. It was covered with insulation on the inside and stucco on the outside. The framing was poorly done. We were told it would be fixed. It was drywalled and mudded over. We complained, so they cut out pieces from around the house and tried to piece fix it. There are places where the drywall is not screwed into anything in some of the corners. Walls were crooked, bowed, and had insufficient bracing. Boards were notched out with no other support. Boards were not cut to length to reach their intended destination, so some had an inch gap at each end. They just kept going. The garage door was jammed into the hole for it, which was out of square. As a result, the door does not fit correctly, and the frame is cracked at the bottom. We were told that they can't get it back out. But, we are told we will get a new door in there. It hasn't happened. The front outdoor foyer ceiling is uneven as you walk toward the house and out of the house. Some of the openings in closets measure differently from one end to the other. The brace that goes across the hallway by the living room is uneven. The drywall around the windows and sliding glass door is all uneven. We are not sure how window blinds will even fit properly. It needs to be fixed. We are not sure about the condition of the tile, as it is covered up at this time. There are blocks in the garage that have huge chunks out of them. They put drywall up in the ceiling and now it's not sealed in those areas. You could see daylight, before the gutters were put up. There is also another spot where daylight can be seen. The garage floor has spider cracks throughout its entirety. It looks like a tree. We asked the construction manager if he would be okay with the way the floor is if it was his own house, and he would not answer us. We are told that they had a strength test done on the floor and that it had passed, but we have not been given that information. We were told that 1/4-inch cracks are in tolerance for Pulte. But, they are willing to epoxy the floor for us. To top it off, our own field manager was the one that pointed out 85% of the issues to us and assured us they would ALL be fixed. We call the house, the "Scratch and Dent" model, because it is. Our realtor saw the issues. He had a phone conversation with some "higher ups" at Pulte. Pulte/Centex, said that we could walk away and lose our deposit money or let them finish the job. They work according to Pulte standards, and our standards are too high. They even threatened to keep us off the property. We are supposed to trust them, they say. Trust was gone months ago with lie after lie.
This was our first new built home. All we asked for was a quality-built house. We got a rushed pieced-together structure...not a home. We were led to believe that Pulte prided itself with good customer service and excellent building standards. We have experienced firsthand that Pulte's prior reputation no longer exists. We have been deceived, disrespected, mislead, and told to except a pieced-together structure. Anyone associated with Pulte should be embarrassed.
We have many pictures and videos that document our journey, which we will post at the appropriate time.”
“The worst stay away from. But you probably know that by now. Arbitration clause. Pulte will make more money suing there sublets than building a home properly. They cannot stay true to their word. The have a staggering amount of money put aside just to legally lock up the little guys. Built a home in Santa Fe New Mexico with Pulte and have regretted the purchase ever since. $500+ k for a house with no working a/c. leaking roof, cracked floors, no doors are square, lock properly or ever have. Security issue yes. Caused sewage to back up the first day we were there ruining our tub. And have never stepped up to do the right thing. David Van Doren. Matthew Schlacter you two are trash! A job is not worth all the negative things you do to people. Stay away. 0 stars they have done financial damage my family will never recover from.”
“Pulte is horrible. They use low-quality materials and it is almost definate that you will have problems in your home. There is NO insulation between floors for noise. NO insulation under your shower for leaks. I've been here only 2 years, and can go on. They are all about the sparkle when you first walk in. Believe me.”
“BUYER BEWARE!!! Pulte is the absolute WORST builder ever. They have no regard to human life whatsoever. Let me explain…
The home early in the process had some windows busted out at the rear of the house. The house backs to a major street. My family would visit the house often during the build process, and noticed that more windows were getting busted throughout the process. I had no idea what was going on and just assumed that the construction crew broke them on accident. Come to find out 2 weeks before we were supposed to close, my home along with all the others on my same street were constantly getting vandalized by people throwing rocks from the sidewalk just on the other side of the wall. (SEE PICS of the damage and huge rocks on the wall next to my house)
One of the neighbors that closed on his house told me that he had to install solar screens on their back windows, so that the rocks would just bounce off, instead of busting out the windows.
This caused a VERY HUGE concern for my family, as the window they busted out was the window to the master retreat, which will be used as our nursery. Can you imagine what could have happened to a new born in a bassinet if this happens again? It could be fatal! We explained our concerned and asked to cancel our contract and receive our full earnest money back, but were denied!!! How is fear of the safety of your family not a legit reason to cancel your contract without penalty? Kind in mind, this home was a spec built, so that means Pulte picked out all the options, so once again we should be able to get our $16,900 deposit since we didn’t make any design studio options.
As of right now, Pulte is holding me hostage! They will not let me cancel the purchase without them retaining my deposit. I have sent multiple pictures as proof that this is on on-going problem with people vandalizing the homes and explained my concern even to the General Sales Manager. However, they have no regard to human life or for anyone’s safety for that matter. All they care about is selling homes and taking people’s hard earned money. I have been polite this whole time, but now have no other option but to ligate.
THAT IS JUST HALF the issues. Besides the on-going vandalism. Pulte does a horrible job building homes. They cut major corners and use the cheapest materials possible! I have included pictures in this review so that you can see. When my family and I would come visit the house during construction, we would see workers kids working on the house. Our house was going to cost us $670,000 and I couldn’t believe that they put in the cheapest carpet, padding and toilets. Nothing in the house matches. They put in the cheapest chrome faucets with black cabinet pulls and brushed nickel door handles. The kitchen island is being held up by shims, since they cut the island uneven. (SEE PICS)
During the frequent visits during the construction phase, we caught a man peeing in a bottle in the master bedroom closet! I took pictures and shared them with our sales consultant. We found multiple pee bottles in the home.
PLEASE AVOID THIS BUILDER AT ALL COST!!! There are plenty of other Builder’s in the Vegas.”
“They are bunch of liars trying to make fake promises to people , they are perfect sales people and won’t care about anything about your house bit making a sale .”
“Bought a $675k house that was built on a shoestring budget. Cabinets are warped, sinks and fixtures are installed crooked and materials are cheap. Tiles in the shower were cracked and bulging and grout was missing. Warranty and service is a joke. Will never buy Pulte again and you shouldn't either.”
