Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,551 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,551 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I fly regualrly from Heathrow T2 to Zurich and have used Purple Parking many times. The bus to and from the terminal is the problem. On the return the Heathrow, after a wait 0f up to 20 minutes for the bus to arrive, we have to suffer a further half hour ride to T3 and T5 before heading back to the depot to pick up the car. Why can there not be a separate bus to T5 as it is so much further away?”

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Posted 7 months ago

“Very efficient service, very happy”

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Posted 7 months ago

“Easy, quick”

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Posted 7 months ago

“I was very satisfied with the meet and greet service.Very convenient for me as I fly from Heathrow having come from out of London. I have used Purple parking many times and have always received good service.”

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Posted 7 months ago

“Stress free my car was kept safely”

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Posted 7 months ago

“I've used this Meet & Greet service at Stansted a few times now and have praised it in the past for being easy and efficient. Problem is it's getting too popular and there is now a wait on entry, a drive to the far end of the parking area, and so a long walk to the office before getting into the terminal. Also, on return, another long walk to pick up my car which had been left in a cramped space making it difficult to open the tailgate and get the luggage loaded. I hope they will invest in whatever they need to do to improve things as otherwise it is a good service. At the moment, independent M&G services can offer a quicker set down and pick up.”

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Posted 7 months ago

“Desk Captain very helpful. On this occasion though our car wasn't there on our return as usual and we had to wait for it to arrive despite calling as instructed”

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Posted 7 months ago

“Easy to get too. & park, altho busy.. bus runs back n forth drop bus stop 8. Was there to pick us back up. Best off all, adorable, nice low price. Easy access back to motorway.. I rebooted. Fir summer.”

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Posted 7 months ago

“Very efficient, great price.”

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Posted 7 months ago

“I have used Purple Parking before, and not had any issues but this time I used the service at the Cambridge Hotel instead. Absolutely diabolical. I don't recommend it at all. Got to the hotel and check in was easy enough, but then they put us into a room a long walk away which wasn't even cleaned. So I then had to walk all the way back to get the room changed. Swapped the rooms then had to walk all the way back again to take the unclean room key back. Bed was hard, shower was cold and useless. No curtains of any type either. The transfer itself was great, no problems. On the way back, transfer was also no problem. Collected my car, though the car park was absolutely rammed, there was cars nose to tail parked on the grass etc. I didn't check it over well enough as I then broke down 5 miles down the road due to the hotel driver having forced the car moving when caliper had seized in moist weather, which damaged the brake friction material. Would not use again”

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Posted 7 months ago

“My car reg wasn't sent to the parking when I'd updated it a long time before. The parking wasn't great either. Too many cars and no spaces took ages to find one. Overbooked.”

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Posted 7 months ago

“Easy to find. Clear instructions. Quick transfers to and from the airport. Perhaps a note to customers about ULEZ requirements is needed as we weren't aware it was required due to the proximity to the airport.”

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Posted 7 months ago

“We parked our car near Gatwick airport no issues whatsoever, clear directions, easy drop off and easy collection, would definetely use it in the future.”

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Posted 7 months ago

“Excellent service and prices Have always used Purple Parking.”

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Posted 7 months ago

“Awful directions - told me to use teh app which only had a GPS Lat & Lon numbers with no indication of which floor; no customer support until 9am - our flight was early morning; took out insurance for delayed return (which happened) and yet was charged to collect my car and now have the hassle of having to reclaim the money. Overall somewhere between awful and diabolically bad.”

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Posted 7 months ago

“I used the mbw meet and greet service through purple parking. when i needed to change collection time as i had to get an emergency flight back to heathrow no one answered the phone, I left a message and tried emailing. When i got back the person with my car was rude as i was 'late' and I had to pay extra to exit the car park. wont use them again if they cannot get communication sorted”

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Posted 7 months ago

“Ease of parking, bus transport each way and ease of leaving.”

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Posted 7 months ago

“Very satisfied will definitely be using you again”

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Posted 7 months ago

“Very good service would definitively use again”

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Posted 7 months ago

“The parking was easy to find, the service was quick and very efficient. I will recommend Purple parking as its not very expensive and is reliable.”

Helpful Report

Posted 7 months ago

Purple Parking is rated 4.5 based on 2,551 reviews