Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,551 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,551 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sat nav coordinates didn’t take me to the exact car park - signage very limited to say we were in the right car park”

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Posted 7 months ago

“Excellent attention on our early morning arrival. Kind and considerate (not only to us) driver on our return.”

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Posted 7 months ago

“Always helpful, efficient and friendly. And the warm bus was waiting when we came out of the terminal into the cold. Thank you”

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Posted 7 months ago

“There were no disappointments - all was as described on the website before we booked. The check-in process was pretty simple. We just missed a bus to the airport on arrival but the driver kept us posted on timings, he also helped us with the luggage. On the way back we landed on a different terminal than the one we were supposed to but that was no problem at all as the same bus goes through both terminals. The check-out process was very quick and easy. There were no issues with the car. Would use again.”

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Posted 7 months ago

“Excellent service, quick and easy transfer both ways.”

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Posted 7 months ago

“So easy and smooth thank you.”

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Posted 7 months ago

“Everything went smoothly”

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Posted 7 months ago

“Topclass service 👍🏿”

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Posted 7 months ago

“Very efficient drop off and collection service”

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Posted 7 months ago

“i booked and paid for a transfer from drop off to the terminal in 7 mins. I had to wait for the bus to be full and then the transfer itself took 30 mins as we went via all the terminals. This was exactly the same for the return trip. I could have been halfway home by the time we arrived at purple parking. Please explain what the higher paid amount was for? Felt completely ripped off, will not be using them again.”

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Posted 7 months ago

“On the surface most of this service went well; it was easy to find, park, and catch the transfers. However, I returned very late at night and didn't check my car over until I was home and it was daylight. I was beyond annoyed to find that my wheel had been badly kerbed, see attached photo. Having read other 1 star reviews I can see this is not an uncommon complaint, and I will not use this company again.”

Purple Parking 1 star review on 6th January 2025

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Posted 7 months ago

“Paid for prepaid parking, went on my holiday and when I finished I was charged for parking. I called the help desk and was told that I had to pay their parking and try and get a refund for my prepaid parking. So far no one has replied to my messages and when I tried to cancel it because no one was replying, I got a message saying I can ot cancel after the date of booking. I am so frustrated as I am now out hundreds of pounds and had additional stress to deal with.”

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Posted 7 months ago

“very easy to use - and all as expected with convenient bus pick up and drop offs”

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Posted 7 months ago

“Actually on this occasion you didn’t make me happy as 7 of your staff were off sick and the car took an hour to arrive. However , normally your service is exceptional so I am going to give your team the benefit of the doubt and still give you 5 stars . Peter”

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Posted 7 months ago

“Easy to check in, good shuttle service and swift collection of car on return.”

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Posted 7 months ago

“Great service once we found the right end of car park .but really good on return will be using again for sure it's less hassle than the airport buses running around”

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Posted 7 months ago

“All good 👍”

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Posted 7 months ago

“Drove in car park found space immediately shuttle bus stop 2 minutes away will use purple parking again”

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Posted 7 months ago

“very good!!”

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Posted 7 months ago

“Used Purple Parking for many years now, always on time & relatively close to Stansted Airport, runs frequently so never long to wait.”

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Posted 7 months ago

Purple Parking is rated 4.5 based on 2,551 reviews