Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,547 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,547 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seamless booking process and easy to use”

Helpful Report

Posted 7 months ago

“Excellent service, and very easy to use, highly recommend this service, will definitely use again .⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 7 months ago

“From the booking , to check in and check out great service from the team and great price. Easy to book and always with great price, easy website to use, very good confirmation of the booking. Check in very easy with the staff very welcoming and know what they are doing. Check out always easy, the car is always near the exit . great price, great service.”

Helpful Report

Posted 7 months ago

“Prebooked MBW at Heathrow T2. On arriving handed car park entry ticket to MBW rep who immediately handed it back to me and insisted I must pay at the machine - that was £7.50. He was adamant and insisted he would not accept the ticket unless I paid at the machine. First time ever this has happened and Ive used this service many times in the past few years. The Ts & Cs say to hand keys and park entry ticket to rep. No mention of an extra charge which is already included in the overall cost. So either sharp practice by MBW or their rep has found a way to pocket £7.50 from every customer. I dont think this is legal and indeed is theft. Reported issue on return as no time while heading to an early flight so now have to wait up to 21 days for response. Then on return phoned number provided as soon as bags collected as per instructions from MBW. Went to pick up point some 10 mins later and then had to stand in freezing temperatures for 20 mins. No one on MBW desk. Are these people understaffed or just dont give a stiff about customer service. They used to provide great service - but not anymore. Last time Ill be using them.”

Helpful Report

Posted 7 months ago

“Clear descriptions of choises, easy booking and easy to amend booking. I booked two cars for the same dates (intentionally) and the system helpfully checked that I’d meant to do this. Parking at Luton very efficient and speedy with speedy transfer”

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Posted 7 months ago

“Everything was organised and on time.”

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Posted 7 months ago

“We recommend Direct Parking at Glasgow.”

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Posted 7 months ago

“So easy to find and use”

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Posted 7 months ago

“You did exactly what was required, thank you.”

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Posted 7 months ago

“Faultless throughout - from a very busy drop off on Christmas eve, to pick up two weeks later. After a 14 hour flight, our car was ready for us to get straight into on arrival at the pick up at Heathrow T2. Would definitely use again.”

Helpful Report

Posted 7 months ago

“waited half an hour in the freezing cold, said it was so the car could be de -iced, but none of the other cars arriving to park were iced up ! why ask for the flights back home if they are not used !!!!!!!”

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Posted 7 months ago

“Extremely happy with their service”

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Posted 7 months ago

“Great hassle free service will definitely use again”

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Posted 7 months ago

“We have used purple parking Luton twice this year. And both times have been straight forward. This time I used the app and was able to alter the car details. On the day of travel, I called in advance and was greeted nicely. They were ready to take the car and on arrival home car was ready. Road works at the airport means a slightly different entry to the car park from last time but it’s clearly stated. Car park 1 is literally a 7-8 min walk to the air port from the car park including the two lifts. Car has been returned perfectly both times. Would definitely used again”

Helpful Report

Posted 7 months ago

“Everything went according to my booking. No hassle.”

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Posted 7 months ago

“I've used the Meet & Greet service at Stansted several times and have been very happy with it. However it is clearly becoming too popular with a queue to enter and needing to park several hundred yards from the key-drop office. The office process is quick but on return on the last 2 occasions there has been a long walk back to the car. I think they need to invest in more people to move the cars to and from their longer term parking area, otherwise meeting an independent M&G service might be quicker.”

Helpful Report

Posted 7 months ago

“I fly regualrly from Heathrow T2 to Zurich and have used Purple Parking many times. The bus to and from the terminal is the problem. On the return the Heathrow, after a wait 0f up to 20 minutes for the bus to arrive, we have to suffer a further half hour ride to T3 and T5 before heading back to the depot to pick up the car. Why can there not be a separate bus to T5 as it is so much further away?”

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Posted 7 months ago

“Very efficient service, very happy”

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Posted 7 months ago

“Easy, quick”

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Posted 7 months ago

“I was very satisfied with the meet and greet service.Very convenient for me as I fly from Heathrow having come from out of London. I have used Purple parking many times and have always received good service.”

Helpful Report

Posted 7 months ago

Purple Parking is rated 4.5 based on 2,547 reviews