Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,494 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,494 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a bit nervous about leaving my car and keys in a random place but all ran smoothly, the shuttle buses were on time and ran at the silly hours required to catch our early flight. And the car was waiting for us on our return! A bit expensive but worth it for peace of mind. I would use again.”

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Posted 3 months ago

“Easy & no hassle or delay in dropping or collecting the car at lgw”

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Posted 3 months ago

“Excellent as always. Made my trip .”

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Posted 3 months ago

“Helpful directions to get there. Simple, uncomplicated processes. Helpful and friendly staff. Definitely use again. Thank you.”

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Posted 3 months ago

“Very good service from when we arrived. And the same when we got back to Heathrow. Thank you for everything. Definitely use the meet and greet again”

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Posted 3 months ago

“Good service”

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Posted 3 months ago

“Everything was great. Thanks 😊”

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Posted 3 months ago

“great service at the reception, the bus driver is helpful, answers every question”

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Posted 3 months ago

“They didnt. Whereas outbound worked as it should, return into Terminal 2 DID NOT! Purple Parking may say they serve terminals 2/3/5 but in reality the focus is 3 & 5. Terminal 2 consistently gets overlooked. I had to phone twice, other customers tried but just got the answer service. One Purple Parking bus just drove right paste bus stop 17 and ignored the people waiting. Purple Parking MUST do better and insure every bus stops at T2 without fail.”

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Posted 3 months ago

“STOLEN WHEEL BALANCING WEIGHTS - I've used Purple Parking a lot, but yesterday on driving home on the M4 I noticed vibration when braking, I pulled into the services only to notice that my wheel balancing weights have been stolen. I really look after my car, I wash it every week, especially the wheels so I would have previously notice when they had been cut off. Also, there was no vibration on my drive to LHR. This is very disappointing and also dangerous, Plus the cost and time for me now to go and get all my wheels balanced. I took pictures and it’s obvious, but it’s not something I checked for when collecting my car.”

Purple Parking 1 star review on 25th April 2025

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Posted 3 months ago

“Efficient to leave car and pick up again. Good transfer service to Gatwick both ways.”

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Posted 3 months ago

“On time and polite staff”

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Posted 3 months ago

“Got to car park and barrier did not lift. Then had to wait while they looked I made booking etc. I was then given a coin to then have to call again once trying to get out of car park to get out”

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Posted 3 months ago

“Very good service..quick response for booking and parking areas was safe and very reliable transport.”

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Posted 3 months ago

“Excellent service, smiles from the receptionist, all as smooth as silk!”

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Posted 3 months ago

“Good service with prompt return of vehicle on our return.”

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Posted 3 months ago

“On our return we were boarding the shuttle bus but were told that unless we have a ticket we can’t get in. I am a regular customer and this has never been the case. It was 1am and my wife and 2 kids were with me. It was suggested I look for my ticket or email or wait until the next bus. I finally found the enail after 5 mins waiting in the cold with my 2 kids standing outside delaying the bus. We boarded the bus and I found my ticket when arrived at the depot! Where is your customer service or common sense at this time of the morning!!!”

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Posted 3 months ago

“Everything went very smoothly and the staff were fab”

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Posted 3 months ago

“Nice and close to terminal”

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Posted 3 months ago

“Easy to self park and simple pick up”

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Posted 3 months ago

Purple Parking is rated 4.5 based on 2,494 reviews