Purplebricks Reviews

Name: Purplebricks
Rating: 1.26

1.3 Rating 575 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 575 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

Visit Website

Write Your review

Tell us how Purplebricks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used Purple Bricks to sell my beautiful home in Wisbech Cambridgeshire. The Representative Tim came and took photos and the description and the advert looked great! But this is where it ends..we went to market and in the first 4 weeks had no interest and no viewings.. and no contact from Purple Bricks! I had to chase them. When we did eventually sell it fell through on day of exchange (issue and start of the chain) again did not hear much from them. Absolutely rubbish! Use an estate agent in local area for Wisbech. I do have a friend work for Pb in Cumbria who helped me. She is much more pro active! I guess it depends where you live.”

Helpful Report

Posted 6 years ago

“Worst experience of a so called estate agent's in 3 house sales! House been on the market for 2year 6months had 4 ridicules viewings and they all told me that it was near impossible to arrange the viewings online as Purple Bricks web site doesn't work properly. In total reduced my house by £60k now been told to reduce again! At the point if i have to reduced again we cant afford to sell or stay! Have tried 5 times to update photos and various info but website is useless. Called agent twice 5 days later still not updated my listing how am I ever going to sell for enough if no one at PURPLE BRICKS will ever do there job properly. Now going to get a proper estate agents and legal team as now beyond a joke the way we have been treated by Purple Bricks is disgusting. Absolute Con they have taken my money and just don't care! Save yourself and avoid them!”

Helpful Report

Posted 6 years ago

“Firstly, when I was looking for property, I found the website helpful. It was easy to filter properties and book viewings and send messages to the seller regarding offer etc. When it came to contacting any Real Person in Bedfordshire, that was Jamie T in this case, It was extremely difficult to get hold of him. The agent did call me to convince me to buy the property and told me if I didn't increase my offer, he is going to buy the property for himself anyway !! I found it lowest level of pressure selling. I got through to the seller directly but whenever I needed to contact the agent, he never picked up and never returned the call which is very frustrating even when there were deadlines, he was not bothered about them. I might have called him 15-20 times in total within 3 months and he did not return a single call although he was the point of contact. I will not recommend using Purple Bricks as state agents because you need Human Beings when purchasing houses. The app is 10/10 but staff service is 1/10 I wonder why they getting so many good reviews to be honest”

Helpful Report

Posted 6 years ago

“I tried selling a house I owned in Walthamstow through them. Various Open Days arranged, but no takers. I paid for one of their staff to show people round. He was a sound engineer with no knowledge of Estate agents’ work. I later received negative remarks from viewers on his complete lack of knowledge about the house. Six months later I got a local agent to have a go. I received 5 offers on their first open day, all at or above asking price. I think Purplebrick’s business model is fundamentally wrong. If someone is buying a house for over 600 grand, they need an experienced sales professional to answer questions, provide reassurance and lead them through the sales process. If an agent or his rep tells you they really have no idea about the house, how likely are you to buy it? I wouldn’t trust this company at all.”

Helpful Report

Posted 6 years ago

“I would not even give Purple bricks one star! The service was awful and unprofessional! I had to constantly chase the agent up and often received emails from the agent, which said 'sorry I have been a busy boy' (Totally genuine, I will be keeping them for proof as hard to believe). My elderly mother who was selling her bungalow and had one perspective buyer in the space of a whole year and had absolutely no feedback. I was advised to change estate agency and went with Express estate agency, they were amazing. After a few weeks, there were plenty of buyers and the property sold within a few weeks. My mother has just completed after only three months, using their recommended solicitors. I am extremely disappointed with PB and asked if my mother was entitled to a small refund (especially after she had paid the full fee and on top of that an extra £300 for showing clients around (there was one person with no feedback). Although they apologised, there was no refund. Please don't be ripped off by this company. Take your time to choose an estate agent and take it from me they were shoddy and inexperienced.”

Helpful Report

Posted 6 years ago

“Dreadful. I really liked the PB agent, so signed up and within a week or two of my property going live I’m told he’s left the business. No relationship whatsoever with the new guy, the ‘viewings lady’ is a complete disaster, so much so that my mum did my latest viewing (despite having paid extra for assisted viewings) as we were worried she was putting buyers off! The best advice I can give anyone is to avoid PB at all costs!”

Helpful Report

Posted 6 years ago

“Don't use.. Two sales lost - my own and the person I was buying from - who had to withdraw from buying his next property and selling to me due to appalling lack of communication and failure to represent either their client or myself as buyer properly.. So-called local agent was surprised and irritated to be contacted, then had no knowledge of property.. My advice: Pay standard local agent or high street fees and get a proper service..”

Helpful Report

Posted 6 years ago

“I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put my property on market I was told they will be able to sell the property at the estimated price but they failed, so the agent advised me to reduce the price by £10000 on my property but was of no avail. Then the agent advised me to re furbished the property with modern kitchen, new bathroom, uplifting the look of living room and entrance will definitely help and will be able to sell the property at the original price. After spending nearly £10000 on the refurbishment Purple bricks was still unable to sell the property. There only get away answer to this is that they have over priced the property and we need to go with the market. My question to them where was there experience when they go out estimating the property price, don't they study the market then. The service is so poor that they dont even bother to call the viewers who attended the property to get some feedback of them if they cant provide it online. Purple bricks are only after your money once you have contract with them you are trapped. they don't put any effort to help you to sell off your property and their agents will disappear after the contract. They will never contact you on the progress and what they are doing to help us. This site requires us to provide a star but to be honest they dont even deserve one star. My sincere advice to people looking to sell their property stay away from them spend extra money but get a real estate agents. P.S: STAY AWAY FROM PURPLE BRICKS PLEASE !!! From Sumit”

Helpful Report

Posted 6 years ago

“I will list my experience objectively so that readers can make up their own mind. My property was on the market for 90 days with Purplebricks and had just 6 viewings. I believe that the low number of viewings was due to an over inflated price. Purplebrick's concierge team also phoned me and agreed and suggested lowering the price to spark interest. Sebastian Grayson, Local Property Expert, for Streatham, disagreed, despite 2 of the viewers saying that the property was overpriced, and insisted that I kept the property on at his evaluation. More importantly I discovered that Sebastian and his team, who I had paid to do viewings, had blocked out my online calendar everyday of the week, except for Thursdays, at optimum times, making it difficult for people to view. I even had notes through the door from people requesting viewings, as they could not get through to the central office to book. I asked the central office to investigate but as the investigation was carried out by the Territory Owner, Daren Cridge, ie the franchise holder who Sebastian had bought his franchise from, I wasn't convinced that I received an impartial review. 'Sebastian has made mistakes and I have asked him to learn from these' He also offered me £150 compensation 'to end the matter' but if I accepted that would have prevented me from involving the property ombudsman, so I declined. I withdrew my property from Purplebricks and instructed Jacksons of Streatham, who marketed the property at the same price for 4 days and showed 16 people around. They listened to the feedback and took on board that the price was too high. They then organised an Open Day, with the property on at an agreed reduced price and showed another 14 people around. Within 11 days they had shown a total of 36 people around my property and 3 offers came in. My house has now sold. I leave the reader to make their own conclusions.”

Helpful Report

Posted 6 years ago

“The WORSE estate agents we have ever dealt with!!! They make it virtually impossible to view a property. They didn't turn up for the first viewing because we hadn't responded to a email we never got. Made another appointment which they cancelled with no explanation or apology. Got a email for another appointment for 10days later. The email states urgent response needed, but no link to respond to. We have dealt in property for many years and NEVER have we encountered such unprofessional, incompetent people as PB. STAY AWAY!!! Useless is a understatement!!!!”

Helpful Report

Posted 6 years ago

“waste of space mickey mouse outfit. As a tennant for a property which is "managed" by purple bricks, 4 weeks on, and a simple issue is still not resolved, due to these muppets having zero customer service skills, let alone the ability to send the right guy to do a job..... If your looking to sell or rent out, do yourself a favour, use a real agent, as you will shoot yourself in the foot using these cowboys.”

Helpful Report

Posted 6 years ago

“Do not use this company to manage lettings They are totally incompetent. If things become difficult they will terminate contracts”

Helpful Report

Posted 6 years ago

“Do not use purplebricks they are totally incompetent at managing a rented property. And when challenged about all the mistakes they made are happy to terminate your contract”

Helpful Report

Posted 6 years ago

“Guzumped by PB and pretty sure their agent colluded in the sale. You are forced to offer through their website(not to a solicitor as normal) and receive little response to your offer. I was told the offer was under consideration then miraculously the property was then "sold" without any reference back to me???”

Helpful Report

Posted 6 years ago

“NEVER NEVER USE PURPLE BRICKS”

Helpful Report

Posted 6 years ago

“During our house buying process we have come across a number of properties that are on the market with Purple Bricks. I have yet to have a positive experience with arranging and confirming viewings that have taken place with Purple Bricks Representatives. Many of them cancelled appointments and never rearranged or contact me, and then some never even turned up for the viewings. If the agent did arrive, we weren't welcomed or shown around a property, we were left to fend for ourselves. And when presented with questions about the property, they have no information or care to answer.”

Helpful Report

Posted 6 years ago

“Purplebricks are absolutely USELESS I have rented a property with them since July. The communication is terrible and customer service is awful. The out of ours emergency service is slow and difficult to use and offers very limited support. When dealing with emergencies such as broken boilers there is no sense of urgency to help solve issues quickly (I had to wait 3 weeks in November to get a new boiler when it broke down after there had been recommendations to repair it since August). I have changed property manager three times - the new one has no idea of any of the issues with the flat and ignores emails. There are outstanding issues from when I moved in in July . I would never recommend using purple bricks.”

Helpful Report

Posted 6 years ago

“They do not answer the phone if you have any queries. Their solicitors are appalling. They started the conveyancing for us in July 2017 and when we decided to change to our own solicitors the following March 2018 we discovered that their solicitors had done nothing at all. Therefore ours had to start right from the beginning again. I would never use them again and would never recommend them to anyone.”

Helpful Report

Posted 6 years ago

“To anyone out there, please do not be duped by Purple Bricks 'full management' fees and promises of dealing with all queries with tenants - they just won't. They refer everything back to you to make a decision (often on problems that can be easily dealt with by their people) and in cases, despite them having £200 of our money in a pot for "emergencies", they will use contractors who expect an upfront fee and they tell you to pay this. I have been battling for months with them over a faulty alarm and instead of sorting this themselves (that's what I pay them the full fees to do), they are refusing to deal with it and asking us for £150 to pay this new person. It has been an endless source of problems from them changing their banking details, and then telling us the tenant hasn't paid their rent (it was sat in another account for PB and no-one thought of checking there so we had no money for days) to just being generally useless at answering emails or getting a decent response off them. Avoid at all costs, its one of the biggest mistakes we made using them as a letting agent.”

Helpful Report

Posted 6 years ago

“howard.russell@purplebricks.com lettings operation director lee.wainwright@purplebricks.com UK CEO Following unsatisfactory correspondence with eight (8) company representatives inside two months (I chose to sell and let through PB), I researched and emailed the above two staff. Despite both demonstrating speedy response, 48hrs on, I am still overwhelmed with a sense on deceit, first rolled out by several of the afore mentioned eight representatives. Superficial online money saving estate agent. I have now chosen a local agent and been able to negotiate a price within 5% of Purplebricks too-good-to-be-true service offering.”

Helpful Report

Posted 6 years ago

Purplebricks is rated 1.3 based on 575 reviews