Purplebricks Reviews

Name: Purplebricks
Rating: 1.26

1.3 Rating 591 Reviews

5 %

of reviewers recommend Purplebricks

1.3

Based on 591 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Purplebricks 1 star review on 12th September 2025

Smith

Purplebricks 1 star review on 11th September 2025

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful. I really liked the PB agent, so signed up and within a week or two of my property going live I’m told he’s left the business. No relationship whatsoever with the new guy, the ‘viewings lady’ is a complete disaster, so much so that my mum did my latest viewing (despite having paid extra for assisted viewings) as we were worried she was putting buyers off! The best advice I can give anyone is to avoid PB at all costs!”

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Posted 6 years ago

“Don't use.. Two sales lost - my own and the person I was buying from - who had to withdraw from buying his next property and selling to me due to appalling lack of communication and failure to represent either their client or myself as buyer properly.. So-called local agent was surprised and irritated to be contacted, then had no knowledge of property.. My advice: Pay standard local agent or high street fees and get a proper service..”

Helpful Report

Posted 6 years ago

“I will comment about them based on the disgraceful experience I received from purple bricks. My property is on the market for almost a year now which has been a matter of concern for me about their performance and their approach. When I first put my property on market I was told they will be able to sell the property at the estimated price but they failed, so the agent advised me to reduce the price by £10000 on my property but was of no avail. Then the agent advised me to re furbished the property with modern kitchen, new bathroom, uplifting the look of living room and entrance will definitely help and will be able to sell the property at the original price. After spending nearly £10000 on the refurbishment Purple bricks was still unable to sell the property. There only get away answer to this is that they have over priced the property and we need to go with the market. My question to them where was there experience when they go out estimating the property price, don't they study the market then. The service is so poor that they dont even bother to call the viewers who attended the property to get some feedback of them if they cant provide it online. Purple bricks are only after your money once you have contract with them you are trapped. they don't put any effort to help you to sell off your property and their agents will disappear after the contract. They will never contact you on the progress and what they are doing to help us. This site requires us to provide a star but to be honest they dont even deserve one star. My sincere advice to people looking to sell their property stay away from them spend extra money but get a real estate agents. P.S: STAY AWAY FROM PURPLE BRICKS PLEASE !!! From Sumit”

Helpful Report

Posted 6 years ago

“I will list my experience objectively so that readers can make up their own mind. My property was on the market for 90 days with Purplebricks and had just 6 viewings. I believe that the low number of viewings was due to an over inflated price. Purplebrick's concierge team also phoned me and agreed and suggested lowering the price to spark interest. Sebastian Grayson, Local Property Expert, for Streatham, disagreed, despite 2 of the viewers saying that the property was overpriced, and insisted that I kept the property on at his evaluation. More importantly I discovered that Sebastian and his team, who I had paid to do viewings, had blocked out my online calendar everyday of the week, except for Thursdays, at optimum times, making it difficult for people to view. I even had notes through the door from people requesting viewings, as they could not get through to the central office to book. I asked the central office to investigate but as the investigation was carried out by the Territory Owner, Daren Cridge, ie the franchise holder who Sebastian had bought his franchise from, I wasn't convinced that I received an impartial review. 'Sebastian has made mistakes and I have asked him to learn from these' He also offered me £150 compensation 'to end the matter' but if I accepted that would have prevented me from involving the property ombudsman, so I declined. I withdrew my property from Purplebricks and instructed Jacksons of Streatham, who marketed the property at the same price for 4 days and showed 16 people around. They listened to the feedback and took on board that the price was too high. They then organised an Open Day, with the property on at an agreed reduced price and showed another 14 people around. Within 11 days they had shown a total of 36 people around my property and 3 offers came in. My house has now sold. I leave the reader to make their own conclusions.”

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Posted 6 years ago

“The WORSE estate agents we have ever dealt with!!! They make it virtually impossible to view a property. They didn't turn up for the first viewing because we hadn't responded to a email we never got. Made another appointment which they cancelled with no explanation or apology. Got a email for another appointment for 10days later. The email states urgent response needed, but no link to respond to. We have dealt in property for many years and NEVER have we encountered such unprofessional, incompetent people as PB. STAY AWAY!!! Useless is a understatement!!!!”

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Posted 6 years ago

“waste of space mickey mouse outfit. As a tennant for a property which is "managed" by purple bricks, 4 weeks on, and a simple issue is still not resolved, due to these muppets having zero customer service skills, let alone the ability to send the right guy to do a job..... If your looking to sell or rent out, do yourself a favour, use a real agent, as you will shoot yourself in the foot using these cowboys.”

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Posted 6 years ago

“Do not use this company to manage lettings They are totally incompetent. If things become difficult they will terminate contracts”

Helpful Report

Posted 6 years ago

“Do not use purplebricks they are totally incompetent at managing a rented property. And when challenged about all the mistakes they made are happy to terminate your contract”

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Posted 6 years ago

“Guzumped by PB and pretty sure their agent colluded in the sale. You are forced to offer through their website(not to a solicitor as normal) and receive little response to your offer. I was told the offer was under consideration then miraculously the property was then "sold" without any reference back to me???”

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Posted 6 years ago

“NEVER NEVER USE PURPLE BRICKS”

Helpful Report

Posted 6 years ago

“During our house buying process we have come across a number of properties that are on the market with Purple Bricks. I have yet to have a positive experience with arranging and confirming viewings that have taken place with Purple Bricks Representatives. Many of them cancelled appointments and never rearranged or contact me, and then some never even turned up for the viewings. If the agent did arrive, we weren't welcomed or shown around a property, we were left to fend for ourselves. And when presented with questions about the property, they have no information or care to answer.”

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Posted 6 years ago

“Purplebricks are absolutely USELESS I have rented a property with them since July. The communication is terrible and customer service is awful. The out of ours emergency service is slow and difficult to use and offers very limited support. When dealing with emergencies such as broken boilers there is no sense of urgency to help solve issues quickly (I had to wait 3 weeks in November to get a new boiler when it broke down after there had been recommendations to repair it since August). I have changed property manager three times - the new one has no idea of any of the issues with the flat and ignores emails. There are outstanding issues from when I moved in in July . I would never recommend using purple bricks.”

Helpful Report

Posted 6 years ago

“They do not answer the phone if you have any queries. Their solicitors are appalling. They started the conveyancing for us in July 2017 and when we decided to change to our own solicitors the following March 2018 we discovered that their solicitors had done nothing at all. Therefore ours had to start right from the beginning again. I would never use them again and would never recommend them to anyone.”

Helpful Report

Posted 6 years ago

“To anyone out there, please do not be duped by Purple Bricks 'full management' fees and promises of dealing with all queries with tenants - they just won't. They refer everything back to you to make a decision (often on problems that can be easily dealt with by their people) and in cases, despite them having £200 of our money in a pot for "emergencies", they will use contractors who expect an upfront fee and they tell you to pay this. I have been battling for months with them over a faulty alarm and instead of sorting this themselves (that's what I pay them the full fees to do), they are refusing to deal with it and asking us for £150 to pay this new person. It has been an endless source of problems from them changing their banking details, and then telling us the tenant hasn't paid their rent (it was sat in another account for PB and no-one thought of checking there so we had no money for days) to just being generally useless at answering emails or getting a decent response off them. Avoid at all costs, its one of the biggest mistakes we made using them as a letting agent.”

Helpful Report

Posted 6 years ago

“howard.russell@purplebricks.com lettings operation director lee.wainwright@purplebricks.com UK CEO Following unsatisfactory correspondence with eight (8) company representatives inside two months (I chose to sell and let through PB), I researched and emailed the above two staff. Despite both demonstrating speedy response, 48hrs on, I am still overwhelmed with a sense on deceit, first rolled out by several of the afore mentioned eight representatives. Superficial online money saving estate agent. I have now chosen a local agent and been able to negotiate a price within 5% of Purplebricks too-good-to-be-true service offering.”

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Posted 6 years ago

“I employed Purplebricks to sell my home after 3 months I realised they where totally incompetent, I suspended the sale and employed another estate agent, Purplebricks have now invoiced me £1,200, during the sale they only ticked the boxes ! When I complained the said we have marketed the property correctly, if you want to throw you money away employ Purplebricks they are pathetic”

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Posted 6 years ago

“If I could give 0 stars, then I would! What a dreadful company, full of sales pitch and broken promises. From beginning to end it’s been dreadful. The marketing pictures taken were like a 10 year old had taken them. I’ve had four viewings in the space of 10 months and have had to pay a high street agent to actually sell the property. They’ve not only cost me precious time, it’s also cost me an unecessary amount of money. As for being able to complain, they don’t want to discuss my concerns and still demanded full payment. If you want to sell your property, then avoid at all costs.”

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Posted 6 years ago

“Used Purple Bricks on a fully managed basis to let out our flat whilst abroad. There have been a multitude of problems. They asked us to conduct the viewings for them then they called our tenant the night before she was meant to move in stating she could not longer move in without informing us, this left her in tears and we had to go the next day and check her in and exchange keys ourselves. They kept her deposit for 4 months before putting it into the DPS scheme. Despite being fully managed we have had to deal with all repairs ourselves from the other side of the world. The 6 month inspection date came and went with no correspondence from them until we chased it up, it has now been over 7 months and no inspection has been carried out. Our 'dedicated property expert' takes over a week to reply to any emails we sent. Essentially, this has been very stressful and not what we paid them for. The company is useless please don't use them to rent out your property they are absolutely terrible (hence the overall star rating!)”

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Posted 6 years ago

“All they do is taking few photo and post it on line , they claim they charge you £899 and you can pay before ,,after or end of 10 months but they dont tell you if you dont use lawyer they force you to use you must pay them almost £400 pound fine , they claim they assist you through the sale but you dont hear from them unless you call them , PLEASE ASK ALL THE QUESTION BEFORE LETTING THEM IN YOUR BUY OR SALE”

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Posted 6 years ago

“im experiencing a very awfully expedited renting by Purple Bricks. basically me and my family (2 small child) was promised of paint and secure parking. turned out all was just to boost our interest in the viewing time. if i tell you we went trough in hell? believe it. still having problems...slow or zero response for maintenance issues too. and we have have to go through on so many people but non of them take responsibility. if my emails are heated? the other one responding or saying "i will call the landlord and get her approval. im pretty sure landlord was bearly called up. anyways, we already moved into our 2 bedroom rented flat, 2 weeks im still not received answer where is electricity and water meter. locksmith was promised too. both front and back doors lock is broken and very hard to get in...and you know, after a long day work im not in the mood of trying and keep trying to get key turned and open the door in dark. very bad agent shame on you Purple Bricks. dodgy! we made a deal, you said paint will be finished and i have offered extra £75/month for the flat...than you broke the deal, but i still paying you the extra £75/month. okay. i will make sure let everybody know who you really are.”

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Posted 6 years ago

Purplebricks is rated 1.3 based on 591 reviews