Login
Start Free Trial Are you a business? Click Here

Purplebricks Reviews

1.3 Rating 578 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 578 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Read Purplebricks Reviews

About Purplebricks:

The modern and innovative answer to an estate agents, we

Visit Website

Write Your review

Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Deceitful, arrogant, condescending. I was on the way to getting my dream home only to have a LV3 survey throw up lots of structural issues that required the purchase price to be significantly reduced. New roof. Active and historic woodworm. Timber rot. Extensive rising damp. Cracks to masonry. All of these issues were kindly omitted to me by PB, euphemistically described in their ad as "house requires modernisation." Well, it didn't half. Upon informing PB of survey results, I was told that they 'knew the house was a wreck...and needed 40k spending on it.' Well, none of this critical info was offered to me as a buyer, I had to find out for myself (and pay for it), tell PB who then seemed to know all about it. If I'd have known, I'd have never have put in an offer. I was condescendingly told that woodworm was 'not a big problem' and 'easily solved.' Yeah? Then why hadn't the vendor done it then? I have been told by numerous people, including my solicitor, about PBs poor reputation. They weren't wrong.
Helpful Report
Posted 5 years ago
My only experience is that when I wanted to view a property I called their number and it obviously is a central number for the whole country so they couldn't tell me anything about the property. I then asked to book a viewing and was told that the earliest was 8 days later which was ridiculous but the rep in the area would have to call me to confirm, he never called me to confirm so I didn't view, the seller may have lost out on a sale because I viewed a property through a normal agent the next day and made a offer on the property.
Helpful Report
Posted 5 years ago
put my property on with purplebricks after there agent assured me the price i was asking was fair even a bit low and would sell on auction site easy as i pointed out i took of market because of no end of viewings i had no chain so guaranteed quick sale less than 4 weeks asked me to drop price followed by lots of excuses/reasons for lack of interest in 8 months i think 10 potential viewings only 3 turned up 2 of those that turned up both said liked property but the £7000 purple bricks where going to charge on top was unrealistic and was told to knock me down on price to get it back on top of£1700 they are charging me which they will take weather they sell or not greed within 4 days of putting property on with purplebricks bombarded with junk mail from other estate agents which i believe more than coincidence ! i did not appreciate local estate agents when i used them but that is the only place i will be going in future 1700 plus out of pocket would not recommend purplebricks to my worst enemy
Helpful Report
Posted 5 years ago
So many no-shows when people book viewings. Very inconvenient. No one is chasing or encouraging people to view and then following up if they don’t turn up.
Helpful Report
Posted 5 years ago
Terrible service-they value below market price for a quick sale, extremely slow response times and poor service. Would not recommend!
Helpful Report
Posted 5 years ago
Do not us purplebricks Not proactive at all, Dropped online and left. A waste of £1000 (and no chance of a refund) A local estate agent would be better, Local prospective buyers call lists Proactive
Helpful Report
Posted 5 years ago
Don't do it! It might seem like a cheaper option but trust me, get an estate agent. House did not sell, 3 people came to look at it in 6 months, all of whom wanted to drop the price by £30,000 because it was overpriced by purple bricks. Got our hopes up it was worth more. The local agents sold it in 1 week at a better price! I would NEVER use them again or recommend that anyone else does.
Helpful Report
Posted 5 years ago
As a buyer they are useless. When I told my selling team and conveyancer I had found a house with PB..they all said the same.. oh God no!! Once offer accepted little contact happens. When I arranged a viewing to measure up they never showed had to arrange for next day. Communication is varied depending on their desire to respond. But the worst is when your get your survey and want to discuss it or arrange for issues to be sorted or reduction. Lack lustre to assist in sorting it and aiding us as a buyer in the serious issues raised during survey. Left having to admit defeat and pay for the issues when we move in. Its stressful enough and they make it so much worse. We nearly pulled out over the issues and lack of assistance but our chain was sold and we needed to move. They may be cheap from the sellers point of few..but your sale is not just about you. they care little for the people who will actually buy your house.. cheap and nasty is all I can say.. my high Street estate agent selling mine had to help me with all my issues and it wasn't their job.. takes so long for legal team to do anything.no professiolism..care or regard for anyone bar just getting their fee. All I can say is.. if I ever move again..and my dream home is being sold by PB I wouldn't even bother.. I will walk away.
Helpful Report
Posted 5 years ago
Over 2 months have viewed more than 20 properties, 3 of which handled by purple bricks. So glad we didn't go with them, found each agent to be surly and only agreed viewings on their terms. I.e block viewings. Poor service.
Helpful Report
Posted 5 years ago
Absolutely shocking service, While their agent Heather cooper is a real professional and did a great job, The pre tenancy team and customer service is nothing but shocking and incompetent. My Tenant made an application for 12 month , however purplebricks asked them to sign 6 months contract. I suspect this happens frequently and intentionally to other people as well since it happened to me twice on 2 different properties which I owe and by 2 different agents: Lauren Fitzpatrick and Hannah Creevy. after 6 month you'll need to pay them again if you lucky it will just be a contract renwal fee however if your tenant wish to move out then it's a full setup fee again !. No resposinility taken by their customer service , their Lettings Support Hub Manager Jasmin Rimmer was dismissive, stating wrong facts without checking and try to avoid responsibility. avoid at all cost, !!!
Helpful Report
Posted 5 years ago
Awful awful awful we trusted Them to sell our bungalow. Put it on the market and heard nothing back from them for 200days when we did have a viewing our agent called five min before and said they were not arriving the second time some 200days later on a viewing she turned up 3 min before so know nothing about the property and know nothing about the people wanting to grow it only got worse. What a waste of time and money DONT USE PURPLE BRICKS!
Helpful Report
Posted 5 years ago
Liars, cheats and frauds. Beware ! After months of lies and £900 down a high street sales shop sold my house in 2 weeks 0 issues.
Helpful Report
Posted 5 years ago
Just don't do it, go to a high street estate agency and get the truth about what is involved and the real costs.
Helpful Report
Posted 5 years ago
Total rubbish, customer service rubbish and the whole encounter was rubbish . Do not choose Purpls Bricks unless you have a months of Sundays to wait for information on where the sale is at, or what is happening. Then give you the final bill which is much more than quoted. BEWARE.
Helpful Report
Posted 5 years ago
Today I am paying over£1500 to Purple Bricks!!! For what absolutely nothing!!!! No sale so what was the point, they get their money sale or no sale. They have no interest after you sign the arrangement why would they? If I can save one person from wasting time and money then this review was worth writing. DON’T SIGN ANYTHING WITH PURPLE BRICKS
Helpful Report
Posted 5 years ago
Appalling service. Called to arrange a rental evaluation and thought I was booked in for the Thursday 16 Jan at 10.00am. I received a call a few hours later from a snooty lady to confirm my booking for Tuesday 21 Jan at 10.30am. It then transpired that this was for a sales evaluation. I was expecting PB to call me to rearrange a rental evalation but no call so I called them to find out what happened and to book a rental evaluation. I was given no explanation to what went wrong and was told they would have to get back to me with available times and dates... Still waiting. Having now read other reviews (not on the PB) website I will definitely not be using PB.
Helpful Report
Posted 5 years ago
I have used Purplebricks to manage letting my property for 2 years now. The first let was hampered by incorrect information given to me on the tenants that caused a great deal more trouble than was necessary. All settled down, then the real fun started when the original tenants gave notice. The advert went out before I had seen it. The wrong amount was on the advert. This took ages to sort The original tenants contract ran until Christmas but they wanted to move out before that.They were informed that they were responisible for the rent until the new tenants moved in. In the event they moved out in November two weeks before the new tenants moved in. For some reason the accounts department believed that because thwy moved out in early November they only had to pay rent to then and sent requests to me to repay money. I contactedmy letting contacts on numerous occasions but to no avail. I then started receiving account statements that made no sense at all. I do my own company accounts but I could not make head or tail of them. At one point for a whole week the letting department was on answer phone with the message 'that we will endeveour to return your call' Needless to say they did not. I have not received any rent for November yet. The final straw is that I sent in a complaint to the email address given by my letting contact on 20th December. It is now the 19th January and I have not had an acknowledgement or any contact at all. If it was possible to give negative stars I would. If there is the smallest issue all falls to pieces. None of the departments talk to each other. If I could leave them I would but I have to pay. Once the year is up I am getting away from them as fast as I can. I would never advise anyone to use Purplebricks for letting. There are properly run organisations out there
Helpful Report
Posted 5 years ago
Shocking company. My landlord used this company to find a tenant for this house which is me and not to use any other service.last October I got a letter off my energy supply saying I've changed energy suppliers which I didn't. Turned out that purple bricks had changed this behind our back. I tried to contact them what was going on and they didn't speak to me. So because of this I had to pay a cancellation fee from edf due to me leaving because off purple bricks mistake. Worst off all they knew it was a mistake but wont refund me for this. I will never use this company again.
Helpful Report
Posted 5 years ago
Not capable of making the sale so had to enlist a local and competent agent to do the job for them. Cost us twice in fees. Viewings were carried out by monosyllabic agents with no interest ins selling the property as there is no incentive. If your want to sell your property, go with an estate agent and not Purple Bricks. Waste of time and a HUGE WASTE OF MONEY
Helpful Report
Posted 5 years ago
It is not advisable to pay someone before the job is done. What’s the incentive for them to act? Nothing is the answer. Total fraud. Borderline scam.
Helpful Report
Posted 5 years ago
Purplebricks is rated 1.3 based on 578 reviews