Purplebricks Reviews

Name: Purplebricks
Rating: 1.26

1.3 Rating 578 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 578 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purple Bricks totally misled me with regards to the service they offer and their fee/ charging structure. The ONLY thing they are good at is harassing you for money. Apart from that simply by far the worst experience I have ever had from an Estate Agent. They are a law unto themselves. Treat them like the plague they are.”

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Posted 5 years ago

“Under absolutely NO circumstances should you have any dealings with this Company. They misrepresented their fees and charges, lied about their service and are totally inept and incompetent. The ONLY thing they are any good at is harrassing you for their fees even though they didn’t manage to find one single genuine interested viewer. Useless... AVOID LIKE THE PLAGUE.”

Helpful Report

Posted 5 years ago

“Awful..avoid, avoid at any price”

Helpful Report

Posted 5 years ago

“0 stars Ignored situation, charge fees even if house doesn't sell, or repossessed. I had a very small amount of time to sell, took 6 weeks to get on market. Never sold. Advised having financial difficulties, which they ignore, ignored my emails and phone calls. Now having to deal with debt agencies, in an already stressful time. In times of such uncertainty, Coronavirus no work, they do this. No customer consideration at all. So if your house sells or not they won't care, as you pay either way!! DO NOT USE!!”

Helpful Report

Posted 5 years ago

“Shocking service Every appointment we have to chase up! Have switched from using agent to do viewings our self 90% of booked viewings cancel with no explanation or communication which has led me to believe they book fake bookings! Have had to use a high street chain now to try and work with a respected professional estate agent! These people have no shame and no respect for people! Disgusting to treat house sellers this way!”

Helpful Report

Posted 5 years ago

“Didn't use urple bricks directly although they represented someone lower down in the chain. Absolute nightmare from start to finish. Appalling communication and blatant lies from start to finish. Check if they are in your chain and proceed with caution.”

Helpful Report

Posted 5 years ago

“AVOID AT ALL COSTS PLEASE READ CAREFULLY. IGNORE ALL GOOD REVIEWS, They will have a local agent visit your property and sell you the dream. Let me emphasise the word "SELL". The service after you sign up with PurpleBricks is non existent. They have no incentive to sell your property, THEY GET PAID WHETHER THEY SELL OR NOT. You will be doing all the chasing and work yourself even if you agree for PurpleBricks to manage viewings. Traditional agents may be more expensive, but they provide better service. If you go with PurpleBricks you'll get such a poor service and eventually instruct a local estate agent to sell your property, paying double. PurpleBricks will still want their money. I used PurpleBricks for two months of bad service and they still want their full fee. My complaints were met with "they were not there, so can't comment". They have not accepted responsibility. You have to constantly look at the app for viewings as they will not contact you at all. Their app conveniently has technical issues all the time. STICK WITH TRADITIONAL ESTATE AGENT. Pay more but you'll get better results”

Helpful Report

Posted 5 years ago

“paid upfront fee, was on the market with them for 3 months and had 3 viewings. not easy to contact and just didnt seem to be interested once they were paid. They had our fee so sell or not they have been paid. Went with a real estate agent and had almost a dozen viewings within the same period, the incentive being no sale no pay with a real estate agent. would not recommend purple bricks to my worst enemy.”

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Posted 5 years ago

“had let out 3 properties with Purple bricks and a tenant had fallen in to the arrears for which purple bricks served a section 8 notice in August 2017 to evict the tenant for falling behind. This was never executed by purple bricks and during the same time we had begun receiving bank statements with purple bricks using the exact same property concerned with the section 8 notice as having paid the rent. However they had used the property concerned for all rents coming in and therefore impossible to determine which rent is for which property. Leaving me confused and unable to determine which rent relates to which property as I am 62 years of age and expected my agent to be more diligent. It was only when realised I am at risk of loosing my property because I was nt able to cover costs of mortgage that I examined what is going wrong and realised that there was only two rents being paid and the third payment was missing. I contacted the agent who categorically denied this and accused me of collecting cash in hand for which I was thereafter passed around for a week from person to person before they investigated to establish which tenant is not paying. It turned out that the very property they had served section 8 for in August 2017 and was also being used as a reference for rent paid on bank statements was living for the last 18 months rent free. It adds insult to injury knowing purple bricks who were fully letting and managing the property had failed to even check the property as it was illegally sublet when we finally went to check there were multiple people living they even provided us a tenancy agreement which is on record. Therefore bailiffs were instructed and the tenants evicted. Purple bricks have wiped there hands of claiming it was a software error by the company and the contract is soley between the landlord and tenant.”

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Posted 5 years ago

“Absolutely terrible. Our tenant didn't pay the last month's rent and left the house dirty. Purple bricks agreed we should get the entire deposit back. Four months later I spoke to our Ex- tenant who informed me that she had agreed that we get the entire deposit months ago. We are still waiting for Our money, it's been five months! All calls are ignored, all emails ignored even wrote to chief executive and yes also ignored. Next will be a lawyer. Do not go with Purple bricks”

Helpful Report

Posted 5 years ago

“Extremely poor communication & customer service. I cannot express just how poor Purple Bricks are as property management agents. If it were possible I would give them no stars. All seemed well when we viewed the house and they seemed quick to respond and communicate. As such we got through the application and tenancy agreement process relatively painlessly. However, as soon as we signed our lease they became almost impossible to get hold of. Emails went unanswered. We tried phoning on numerous occasions and were consistently told that the person we needed was unavailable and would get back in touch. They never did. We went through several account handlers as people left the company. As such we could never get a response to an issue. We had a guttering problem, causing the neighbours to complain and we did not manage to get a response from Purple Bricks on this issue in almost 2 years. As we had no direct contact with the landlord, issue resolution was, therefore, non-existent. The only communication came when the landlord wanted to speak to us via them. We were asked by the landlord (via PurpleBricks) if we would consider leaving early so he could sell the property. We accepted this and moved out around 2 weeks before the original scheduled end of tenancy. It was agreed that for this we would not be required to pay for the remaining term. Our account handler at Purple Bricks failed to report this to the accounts department and so we were served with a rent arrears notice. When we explained the situation to the person from accounts we were told there was no record of the agreement on their system. Our account handler finally responded saying that he had forgotten to report the change. When we ended our tenancy of the property it then took them over three weeks to contact us regarding our deposit. We are still trying to sort this out, well over a month later, but typically we are not able to get any response. With a baby on the way this is causing stress we really don't need trying to get money that we really do.”

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Posted 5 years ago

“Shocking !, potential purchaser, failed to answer calls, failed to organise viewings and then the offer was rejected. Complete waste of time and would avoid at all cost, apparently lots of staff left !”

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Posted 5 years ago

“Avoid purplebricks! They will value your property at an unreasonable high price and the only advice when it does not sell is that you should lower the asking price. They do not have any accountability as they will get paid either way.”

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Posted 5 years ago

“Awful service, I wanted to get my house valued 3 times I rang and no one called me back. Not very profesional at all!”

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Posted 5 years ago

“Tried to view a property several times and arranging it is a nightmare. The online calendar system is appalling. I booked free slots and it was cancelled every time.”

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Posted 5 years ago

“If I could give a minus I would. Absolutely appalling! waste of money and the lack of communication is terrible. How they are still going is beyond me. Avoid at all costs! Its not just potential buyers that don't turn up for viewings but purple bricks themselves!”

Helpful Report

Posted 5 years ago

“Pathetic service. I do not know how they manage to sell properties at all. I wanted to see a house, which I was interested to buy, and several times my appointment was confirmed and canceled after that. The last time I was on my way to the house when I got the cancellation message. Nobody called me, and nobody wanted to answer my calls. I did not manage to see this house at all. Eventually, I realized that this would never happen. Do not lose your time with them.”

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Posted 5 years ago

“Horrible horrible please ignore at any cost”

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Posted 5 years ago

“As a buyer; unable to contact their local representative to ask any questions about the properties they were advertising. Rang multiple times and left voicemails with my contact details over a period of two weeks. Bought an alternative property through a high street agent in the end who were easy to contact and responsive. Wouldn't even consider using them as a seller based on that experience. Gloucester area.”

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Posted 5 years ago

“They paid their Canadian staff to post fake reviews online, they admitted to it (Google the Forbes article) they got caught! Same allegations in UK. The company is unethical and should be shut down.”

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Posted 5 years ago

Purplebricks is rated 1.3 based on 578 reviews