Purplebricks Reviews

1.3 Rating 555 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 555 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
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Purplebricks 1 star review on 30th January 2022
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Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Very poor customer service. Been promised a call back numerous times over a month now and everytime I call it's always we'll call you back with an update.
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Posted 7 months ago
My name is John Ruane from Warrington I was selling my house through purplebricks. I was totally miss sold a service, which was never lived up to. Totally over valued to win the contract, minimum contact, only getting call backs when I chased up progress reports or if they suggested dropping the price on several occasions by £50k. After months of getting no where and terminating the agreement, they still chased the payment. I went through all avenues of their two tier complaints procedure, to which they admitted poor service and failings, I got a reduced agreed payment amount. They then hide behind a payment collection partner, who they do not liaise with. I then found they fraudulently took the wrong amount from my bank, then unbelievably requested this same fraudulent payment again. I had to contact the CEO Sam Mitchell, to resolve, who did not have the decency to reply to my request to help. All the way through this miss sold service, their was nothing but an unprofessional service and issues and then dishonesty. If you have had a similar service with purplebricks I would like to here of your similar experience, has I try to take this to the property onbudman and publicly to show this company for what it is. Johnruane66@icloud.com
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Posted 7 months ago
Contacted them to arrange a viewing to get valuation. I waited in at arranged time and even 45 minutes after and agent didn't show. Sent a message satyng something about a vitual viewing about half hour before. I asked for them to send link but nothing. A waste of time. Terrible communication and a let down. Avoid.
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Posted 7 months ago
Please don't waste your money you might as well flush 1000 pounds down the toilet. Photos were rubbish!! No communication from agent Emily Marton never returns calls/texts/emails. Company is a joke & should be shut down by regulators. False promises 0 stars.
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Posted 7 months ago
Worst estate by far never called back I was promised the world on signing up but got nothing,they don't promote your property,no I got a call off a debt agency chasing for money even though they didn't sell it.
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Posted 8 months ago
Once buyer was found we never heard from them again. I get a phone call from a debt collector saying we hadn’t paid them! What a cheek, good job I kept all the solicitors paperwork. Avoid these idiots.
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Posted 8 months ago
Once I paid they stopped working. I would never recommend anyone trust this company.
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Posted 8 months ago
Purple Bricks adverts properties on sites such as Zoopla, Rightmove, etc. They provide a telephone number and when you call, an automated voice asks to register at their website for a viewing, which I did. Then, I had a confirmed viewing date. I turned up at the property even 10 min earlier but no agent turned up. As everything automated, you can't get hold of them because their phone is purely automated voice record. One neighbour of the property said, a few other people had the same problem. Basically, they cancel your viewing whenever they wish to, without even letting you know! Is this professional and ethical ?
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Posted 9 months ago
What a waste of time this company is go with some else these are useless.
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Posted 9 months ago
Listed in March this year . Potential buyers complained about service . Agent on numerous occasions to busy to do viewing so we ourselves have done this. No vetting etc of so called potential clients , total waste of time . We are now going with an Agency so total waste of money plus market has now dropped so potential loss of any sale and £10’s of thousands of pounds . Purple Bricks sold , retrenchments etcetc , no notification or contact . Unacceptable and Strike company who bought them are just as bad. STAY AWAY !
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Posted 9 months ago
Purple Bricks are dishonest and incompetent. Our point of contact is not passing on required information to other estate agents in the chain and does not respond to calls or messages. PurpleBricks accepted a conveyancing quote without either informing us of the cost or forwarding us the quote, the quote was over £1600.00 more than the average figure we were being quoted elsewhere. PurpleBricks are refusing to discuss any of this with us . Appalling company. Never Again!
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Posted 9 months ago
These easte agents ent that good they change dates to see you if they have a bigger property to go see make stupid excuses up so your better off going else we're,
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Posted 10 months ago
The worst experience ever, do not use them or do business with them!!! Unfortunately we had to deal with this bunch of unprofessional people for a months and a half, and this is for rental (!). This was the longest process to rent a flat ever. We made a rental offer on May 20, on May 21 we received an approval so that day we filled in the application, provided references and paid the initial deposit. By May 23 we received a notification that the reference check was completed. And then the hell started. I had to chase a representative from Purplebricks re the status on our contract, etc and there were just constant lying, I am specifically referring to Areen Nazir. Every time there was something. I was very close to just walk away as we lived in limbo not knowing when and if this move would happen. We finally got a contract on Jun 23 (they wanted us to move on Jun 25!). We received a signed contract on Jun 28 (!) and we were supposed to vacate our old property on Jul 1. Being 5 month pregnant I had literally 2 days to pack my old property in 2 days. On Jun 29, I received a series of patronising emails that I owe Purplebricks - £0.85p (!) as they indicated “a wrong amount on deposit” in our contract. No apology, no explanation (this was Adam Pitt) – just a demand which followed by a new set of docs for us to sign. To top this all up – this £0.85p was a mistake and the initial amount was correct so then they had to reimburse £0.85p… Again no apology (Adam Pitt). I complained and some lady called me back and promised to send everything in writing… still waiting. This is not the end – apparently Purplebricks submitted to Westminster Council and utility providers information that we moved into a property on Jun 25 and now they all asking to pay bills for a week I was not living in the property… I thought our engagement with this horrible company was finished but no I still have to deal with the mess they created for me. Please be aware and under any circumstances do not use this company!
Helpful Report
Posted 10 months ago
Very poor service. Signed up for top package £1599 Inc vat. Invoiced me for £1808. Ten months still not sold. Have queried the price difference in a letter of complaint. No contact from PB apart from an email saying we will respond in full after 15 working days. It’s now 23 days still no reply. In the beginning I did some viewings myself as they had no staff even though I paid for accompanied viewing. Unable to speak to anyone. I’m putting a package together to send to the Ombudsman
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Posted 10 months ago
I had an appointment to view a property at 5pm, which I had booked online. However, I received a request to reschedule the appointment to 7pm and received a confirmation email for the new time. I arrived at the appointment and waited for the agent, Luke Saunders, for an extended period of time, but he never appeared. I tried calling him early to confirm the time since I was traveling from Nottingham to Birmingham for the viewing, but he did not answer the call and eventually switched off his phone. He also did not respond to any of my messages. Unfortunately, I wasted my time and effort by going to the appointment, only to discover a complete lack of professionalism. I would strongly advise against dealing with them.
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Posted 10 months ago
Done no work, just say reduce the price that they valued it at only a month before! We did and still no viewings, so what is their answer reduce the price! Waste of time and money.
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Posted 10 months ago
They took my keys messed about trying to get it advertised, so asked for my keys to be return las De ember still waiting. You
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Posted 10 months ago
Avoid this scam operation they will take money for doing nothing at all. They didn't get a single viewing for us in 4 months despite being on there highest package. We swapped to a proper agent and had over 30 viewings and sold within 6 weeks. They are going bust and are using new customers to save them and keep paying the senior execs wages!
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Posted 11 months ago
Do not use purple bricks or Strike in Birmingham or Solihull. Difficult to get hold of the agent, not particularly helpful, Did not suggest strategies so did not feel like I was dealing with an experienced proper agent. Did not call back potential buyers. After sales, can't be bothered to return calls. Buyers pulled out of potential house sales 3 times because they found purple bricks and the conveying company was very poor. Waste of the best part of 2k. Worst estate agent I have used. They did not make enough effort to sell my house and after 10 months they now demand payment even though they advertised their services as “no sale, no payment”. Although the buyers pulled out of their house sale, they are claiming that the house did sell and the “no sale, no payment” offer no longer applies. The app has lots of glitches so it is difficult to arrange viewings properly. People who view do not use the app either so it is challenging to rearrange times. Better to have a proper estate agent or someone who is at least competent and knows what they are doing. Do not use purple bricks or Strike in Birmingham or Solihull
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Posted 11 months ago
Avoid at all costs. Lack of communication and then keep your money because of it. Will not be private renting again thanks to these. If I could put negative stars I would
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Posted 1 year ago
Purplebricks is rated 1.3 based on 555 reviews