Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,027 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered quite a few items as Christmas gifts: ornaments, stockings, puzzles, etc. Other than the bubble mailer, the ceramic ornaments weren't individually protected at all and thus arrived in fragments or ground to dust. The stockings had initials which were ironed on, but some stockings were ironed with wrinkles so that the initial looked deformed when the stocking was stuffed with items. The puzzle looked very nice.”

Helpful Report

Posted 1 year ago

“Very good quality - when order is correct. I bought a lot of Christmas presents and everyone loved the Alexa tea towels. My niece loved the personalized sketch pad and the personalized pillow cases that you can draw on. She started as soon as she got them! Only reason I gave it 4 stars instead of 5 is that two items from a previous order were incorrect. That being said, I sent them a picture with a description and they credited my account right away, so kudos for customer service. I would definitely use them again.”

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Posted 1 year ago

“Love what I ordered. Took a long time to receive but made it in time for Christmas.”

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Posted 1 year ago

“Very pleased. My wife loved it. Perfect Christmas gift or any other engagement. I totally recommend”

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Posted 1 year ago

“I appreciate the customer service I received when I became concerned that the items would not be in by Christmas. They assured me they were doing everything they could to get the items to me. Everyone really liked the gifts from your company.”

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Posted 1 year ago

“I waited over a month for my product. No one ever informed me my product was out of stock and would not arrive. No one contacted me. I had to reach out to the company to receive MY refund. Not great service.”

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Posted 1 year ago

“I placed an order on December 5 (all Christmas gifts) and was not informed until 12/18 that part of the order could not be fulfilled. This was after I had contacted Qualtry asking for an order update on 12/15. The remainder of the order made it here just before Christmas. More disappointing than this complete lack of order management and communication was the complete absence of customer service on the back end. I received nothing but a form letter informing me the item wasn't coming due to lack of inventory and that my card was being refunded. Trash. This was the last time I'll be ordering anything from Qualtry.”

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Posted 1 year ago

“I love the personalized mats that I got. The quality is good, and they just look amazing.”

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Posted 1 year ago

“Unique items. Great deals.”

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Posted 1 year ago

“Dog collars were very nice, second time ordering from Qualtry. However I paid for expedited shipping and did not receive in timeframe quoted. Asked for expedited shipping cost to be credited back but just got a sorry. Recommend Qualtry but would not pay for expedited shipping.”

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Posted 1 year ago

“I only received half of my order and customer service has not responded to my email or voicemail to resolve.”

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Posted 1 year ago

“Gifts are always a big hit. I buy for 30+ They always looking for what’s next.”

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Posted 1 year ago

“Qualtry offers an array of quality products.”

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Posted 1 year ago

“I have ordered from Qualtry a few times now, never disappointed! Recently purchased a beautifully engraved personalized cutting board…beyond pleased at the quality and value pricing!”

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Posted 1 year ago

“The aprons are fine. The fact that they were ordered on December 2nd and didn’t arrive until December 24th is terrible.”

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Posted 1 year ago

“We loved all of the items that we ordered. The price was very reasonable and it came in a decent amount of time.”

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Posted 1 year ago

“I placed a late order for Christmas, 12/16/23. Showing Fed EX 2-day delivery. Then a pop up came up and said order $100 and get free delivery. Soooo I added to my order - the pop up failed to say, if you order $100+ you will send it snail mail and it didn't get here in time for my Christmas presents - THANKS! Sooo disappointed - didn't arrive early enough for me to give to family in town or for me to take to family as I traveled - now I have presents for so many people and will need to spend more than I paid to send to 6 different family members - RIDICULOUS!”

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Posted 1 year ago

“Always had a good experience with them. This year I’ve waited a month for my order. Still hasn’t shipped. Asked for an update 4 days ago and still nothing!!! Love the quality of the products…. But this year the timing is horrible.”

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Posted 1 year ago

“I ordered on Cyber Monday and paid the extra money for the items to be made in America- it says typically ships in 2-4 days - well it took 28 days to arrive in Utah where the company is based ! So all the Christmas ornaments I ordered for friends and family out of state did not receive their gifts! I called and emailed them two weeks in and they said they would be soon. Then every time I emailed I got an automatic response giving me the tracking number which was nothing because it kept saying it was being held by items. I am so disappointed in Qualtry-the communication was awful. Then the ornaments came and didn’t even have a string or ribbon with them. Had left that day to fly out to see family before the box arrived because it took almost 4 weeks for this small order. I also ordered from Gossby online and received that order within a week . Looks like that’s the company to go with next year for gifts !”

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Posted 1 year ago

“It was great. Ordered for my husband for Christmas I received two days before… It is quality. I loved the color and chose the coffee color for the personalization. Great choice He uses it for golf.. Thank you”

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Posted 1 year ago

Qualtry is rated 4.0 based on 2,027 reviews