Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,024 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was from Groupon. They offered small server boards, you could buy quantities of 1, 2, 3 or 4. I bought 1 quantity of 4. I only received one server and when I approached them about it they said I only bought 1. They said it was Groupons error,Groupon said it was theres, when it came down to it, you were giving me 3 more for at no charge which was great but they wanted me to pay $20 in shipping. I only pay $16 for the whole order and I told him I didn’t want to do that. I haven’t heard back from then since. Needless to say, I was not happy.”

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Posted 1 year ago

“The gift has not arrived yet”

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Posted 1 year ago

Hello, you order was already marked as delivered by the courier. Should you need further assistance regarding this, You may send an email to support@qualtry.com or call us at (385) 786 8564 .

Posted 1 year ago

“It was called a "Mug" but was very small - it was 12 oz. without any ice - I think of a mug as being a large glass not, 12 oz”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. Our Personalized Mason Jar Mugs holds 16 ounces of fluid and features a sturdy, comfortable handle.

Posted 1 year ago

“I would not buy from Qualtry. Their customer support is non-existent. I received a street sign with printing only on one side. Why would someone make a street sign with printing only on one side? I contacted customer support and heard nothing from them.”

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Posted 1 year ago

We are sorry to hear that your experience with the product you received was not up to your standards. Our Personalized Aluminum Street Signs are use as a home decor which are ideal for hanging on the wall that is why only one side is printed.

Posted 1 year ago

“There’s nothing good to say.”

Helpful Report

Posted 1 year ago

May we know what seems to be the problem with your order so that we can properly assist you? You may send an email to support@qualtry.com or call us at (385)786 8564 .

Posted 1 year ago

“I ordered 14 of the mason jars personalized and they did not look like the pictures as advertised. The writing and design was much smaller and couldn't read some of the writing including the names. These were gifts and I was not able to use them. I reached out to customer service and they wouldn't help me. I asked for them to be redone or refunded. They refunded me for 2 because I only sent 2 photos -- but they were all done the same!! I have ordered other items from Qualtry and they turned out great, but these were a HUGE disappointment. DO NOT order these. Customer service is horrible if something goes wrong, as it did with my order. I had to trash all 14. I will be contacting the Better Busines Bureau.”

Helpful Report

Posted 1 year ago

We are sorry to hear that the items you received were not up to your standards. For quality and production purposes, The photo of the affected item that shows the issues that you mentioned will help so that we can have it checked and process a replacement or a refund. Kindly send us the photos of the rest of the items that you mentioned. You may send it to our support email support@qualtry.com

Posted 1 year ago

“Thank personalized cutting board was amazing, however the serving board was disappointing. It was basically a cardboard box that was laminated, with the corners Falling apart when I received it.”

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Posted 1 year ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 1 year ago

“I ordered a collar through Groupon, it didn't take the code, so I paid full price of $28.. and when I received tge collar it is very poorly embroidered. No spaces between phone number, they placed a 1 in the front. This is the third and final time I order from this company. I did write and send pictures but never heard back.”

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Posted 1 year ago

“I have not received my order yet!!!”

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Posted 1 year ago

Upon checking, your order has already been marked as delivered dated September 6. We will have our customer service team reach out to you so that we can assist you further regarding the matter.

Posted 1 year ago

“I have five Groupon coupons for tea towels. The purchase does not take me to your website so I can personalize them. I would like a refund. patmcdermott423@gmail.com”

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Posted 1 year ago

We apologize for the item being sold out. you may contact Groupon by logging in to their website and request for a refund for the amount that you paid for your unused voucher.

Posted 1 year ago

“several items missing in my order. One item cancelled that could have been replaced with one very similar (golf flask). I contacted you and was asked what was missing in my order. There was no acknowledgement of the tea towels that were missing. Still havent received the items that were missing. Very disappointed”

Helpful Report

Posted 1 year ago

We are sorry to hear that there were some concerns regarding order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 1 year ago

“Not good quality.”

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Posted 1 year ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 1 year ago

“Merchandise was chipped on rim. Wood salad handles were 2 different color wood. And I ordered 3 sets of pillow cases. And received nothing. Even though the said, they were shipped. Called customer service at the beginning of last week. We will see if they send my order correctly this time. Still waiting......”

Helpful Report

Posted 1 year ago

“I was HIGHLY disappointed with my spoon and fork set. The spoon was way darker than the fork, I called customer service and explained my dissatisfaction, they CLAIMED all wood grains are different but I had 3 previous orders, same items set and all sets matched perfectly. I will not order again from Qualtry.”

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Posted 1 year ago

Our apologize, we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.

Posted 1 year ago

“Awful font”

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Posted 1 year ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 1 year ago

“I was sent the wrong size collars for my pets and was informed I could not return them and get the correct size. I think that is robbery, now I have collars my dogs can’t wear a $60.00 waste.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. The medium personalized dog collars that you ordered measured approximately 14-20"L x 3/4"W as indicated in the product description. Hoping for understanding regarding the matter.

Posted 1 year ago

“Was very upset that my Groupon didn’t work and I had to pay 80 dollars for 2 sets of wooden spoons and forks. Qualtry wouldn’t cancel my order when I finally got ahold of a person. The email and chats did nothing”

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Posted 1 year ago

“Absolutely horrible service, just awful. i ordered a glass for my son's birthday and it came with the word "established 1972" all jumbled up and unreadable. I called and they sent me another glass. Unfortunately, this glass was the same way! Just unbelieveable!!! Dont the people that are doing this etching on glass ware, check their work???? I finally said enough!! I asked for a return which Qualtry did, but the whole process made is so I had nothing for my sons birthday!”

Helpful Report

Posted 1 year ago

We would like to apologize that your experience didn’t match your expectations. we have already processed a refund regarding the item in question. It was an uncommon instance and we’ll do better in the future.

Posted 1 year ago

“I ordered 4 Trivets and only received 1.”

Helpful Report

Posted 1 year ago

Hello, we are sorry to hear about your experience. Upon checking, you only ordered one trivet. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 1 year ago

“I purchased items (5 Bamboo Trivits) through Groupon for S19.00. Had to pay $28.00 for shipping/handling for a package that weighed less than 1 pound. Rip off!! OUTRAGEOUS!!”

Helpful Report

Posted 1 year ago

Our apologies, The shipping cost will depend on the number of items on your cart as well as the shipping address (shipping charges are per item and not per order). Qualtry might have a different shipping structure than the ones you are used to since the custom items are individually designed, prepared for print or engraving, finished and sanitized then packed.

Posted 1 year ago

Qualtry is rated 4.0 based on 2,024 reviews